Comments
Re: Comcast
The key is to turn a negative into a positive--The social media giants are also a challenge in many respects--but look at the broad social good they've done.
Re: facebook post (Brief Thoughts)
True--some of these social media giants are doing great things for society in general...I was actually going to mention this FB article, too. Zuckerberg may not be some people's favorite person, but he really does a lot of good (donations, jobs, fun interaction with people --i.e. good customer service experiences...)
DHagar
2/4/2016 4:58:56 PM
User Rank Platinum
Re: Linkedin account etc.
clrmoney, I share your view on the value of LinkedIn in the professional arena. It seems to have a good structure, a great network, and hold business standing that makes it a useful tool.
DHagar
2/4/2016 5:02:54 PM
User Rank Platinum
Re: facebook post (Brief Thoughts)
Writerfo10281, good thoughts. No I am not one of Zuckerburg's fans, but he has accomplished a great deal - in "networking" and advancing the social networks. Also, he has a clear vision of what he is trying to accomplish and is successfully achieving his goals. Finally, as you point out, he appears to have a passion (ala Bill Gates) for many causes and is sharing his wealth and capabiities in those areas. Very admirable!
Re: Comcast
After all of the bad press a few years ago, Comcast did hire Charlie Herrin to be in charge of customer service. This was around the time that Comcast was trying to buy Time Warner Cable and people were recording their heinous encounters with Comcast customer service reps and posting them on social media. I'm willing to bet they spent a lot of money on improving their social media skills aroudn this time.
DHagar
2/4/2016 5:14:47 PM
User Rank Platinum
The Evolution of Social Media
Social media has evolved from a "social networking", with more "personal" types of communications, to an interconnected communication tool registering likes/dislikes and public response to services and products and two-way communication with companies. It has become a key feedback tool, a vital communication link, and another means of understanding the customers, markets, etc. Now it is a key link to building customer markets, loyalty, etc.
I believe it will further evolve into professional market segmentation and assessment tools that will provide key information to companies and help them gain insights into their markets to deliver better customer value.
For public entities, it can become a key measure of public response to local, state and federal government services.
It can truly provide new connections through its network that other tools cannot.
DHagar
2/4/2016 5:16:45 PM
User Rank Platinum
Re: Comcast
Mike, I think that has served them well. I think they are improving on service and their stock is rising.
vnewman
2/4/2016 6:49:48 PM
User Rank Platinum
Cox
I will post this story in two parts: first, the issue: Cox communications and Nexstar (the parent company of KLAS-TV in Las Vegas) were in contract negotiations which threatened the broadcast of the Super Bowl in that area. Cox sent out an email to approximately 350,000 subscribers to use this workaround instead: Watch the game on ESPN Deportes in Spanish, then listen to the translation in English on the radio (FM or AM), unless you speak Spanish.
This is no joke. I will post how they handled the "aftermath" of this decision on social media tomorrow! It is playing out as we speak...
Re: facebook post (Brief Thoughts)
I'm with you--I've never been one of his fans, but he does do great things with his money (if this article is to be believed) http://money.cnn.com/2015/12/01/technology/zuckerberg-facebook-stock-daughter/
DHagar
2/4/2016 7:28:36 PM
User Rank Platinum
Re: facebook post (Brief Thoughts)
Writerfo10281, thanks - yes, I do believe the article is true. So he gets points for that and he deserves the respect he has earned for his accomplishments.
Note: Just glad there are other dimensions and carriers for Social Media!
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