Social media can be both a blessing and a curse for service providers.
If something goes wrong, they can expect to be lit up on social media. But the service providers that have embraced Twitter, Facebook and Instagram have gained a powerful customer service tool. (As for Snapchat: meaningful social media or just something teenagers do during dinner to annoy their parents?)
In order to address social media issues, service providers have hired and trained online experts who can address customer meltdowns with a cool head, or provide helpful tips on technical issues.
In this Telco Transformation contest, we want to see examples of social media engagement by service providers that have worked. Is there one service provider in particular that really stands out in regards to social media engagement, and if so why?
Post your social media-related experiences, stories and thoughts on the message board below before February 26 and we'll pick a winner for a $250 gift card.* You can post multiple entries in this contest.
10/16/2017 Huawei Network Transformation SeminarThe adoption of virtualization technology and cloud architectures by telecom network operators is now well underway but there is still a long way to go before the transition to an era of Network Functions Cloudification (NFC) is complete.
In this Telco Transformation radio show, IHS Markit's Michael Howard will talk about the network domains that carriers are targeting for SDN, the top SDN services that are driving revenues and the deployment barriers this year. Howard will also address whether carriers are embracing open source or using vendor-specific implementations.
MEF is working to define, deliver, and certify dynamic communications services that are orchestrated across a global ecosystem of automated, virtualized and interconnected networks. In this radio show, MEF CTO Pascal Menezes talks about the challenges and the solutions that his organization is working on and provides a preview of the MEF17 conference in November.
Software-defined networking (SDN) is a key component of services providers' virtualization game plans and AT&T and Level 3 Communications have been at the forefront of its adoption.
In this webinar, Andrew Dugan, CTO of Level 3 Communications, and Amy Wheelus, Vice President of Cloud and D2 Platform Integration at AT&T, will discuss how their companies have leveraged SDN within their networks, services and applications. Some of the key areas that will be covered include:
Automation, APIs and lifecycle service orchestration
The continued evolution of SDN-based solutions and SDN in networks, including SD-WAN, dynamic cloud connections and scalable Ethernet and security solutions.