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mhhf1ve
mhhf1ve
2/8/2016 11:19:41 PM
User Rank
Platinum
Re: Ask ForHlep
I'm not so sure Target really appreciated the "free" help because the complainers (at least some) took the fake responses seriously. If the prankster continued to work for "free" -- I doubt Target would be so gracious in accepting the "help" with its branding messages.

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Ariella
Ariella
2/8/2016 3:19:17 PM
User Rank
Author
Re: Ask ForHlep
@mhhf1ve I remember that episode. It was also in Target's interest because they were getting the equivalent of a company rep for free. The responses poked fun at the complainers without crossing too far over a line that the retailer may have been concerned about a negative image.

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elizabethv
elizabethv
2/7/2016 7:42:39 AM
User Rank
Platinum
Re: Ask ForHlep
This is a great example of a time when ignoring a "problem" was probably just the best route to go. Recently, a few headlines were made when a woman choose to write Yelp reviews on places she had gone on dates. Except instead of actually reviewing the location, she reviewed the date for all Yelpers to see. Yelp actually stepped in and asked her to stop. When she didn't comply, her account was closed altogether. Then the story itself was spread on several media outlets, including the Huffington Post. This could potentially have both good and bad outcomes for the restaurants and Yelp. The woman claims she only reviewed larger chain restaurants that wouldn't be affected by her review, how true that is, is anyone's guess. Some people genuinely enjoyed her reviews, while others found it childish. Yelp leaves itself vulnerable to such antics, as this is largely the purpose of their website. But they also review posts much more regularly than other sites as well. 

So could the posts by this woman have negatively impacted the businesses she left her reviews on? What would have been a good response on the part of the business? Did Yelp respond appropriately? 

http://www.huffingtonpost.com/entry/genius-woman-reviews-her-dates-on-yelp_us_568fd16be4b0cad15e64684a

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mpouraryan
mpouraryan
2/4/2016 9:29:45 PM
User Rank
Platinum
Re: Comcast
It is gratifying to see this commitment and engagement.    Social Media has to be a piece of the puzzle from the initial customer touch point all the way to the "after sale"--There is no other way around it--and some of the key pointers I have noted from a public policy perspective is expanding this ever more.   The Class A stock, though, seems to be trading in a narrow range though.....

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mpouraryan
mpouraryan
2/4/2016 9:26:58 PM
User Rank
Platinum
Re: facebook post (Brief Thoughts)
@Writerfo10281:  On a personal level, I respect the guy for his vision--and because of him (which I am sure is the case for many here in the Community) finding out long-lost friends is a godsend.   I also noted in my comments (in response to the call to action here in the Community) on how the continued innovations and engagements have elevated the sense of Community as never before.   I would also humbly suggest that if one wishes to satisfy all, then one will end up satisfy none--the key is a relentless commitment to be righteous no matter what.   

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mhhf1ve
mhhf1ve
2/4/2016 8:09:25 PM
User Rank
Platinum
Ask ForHlep
One of the best responses sometimes on social media is actually to let things slide gracefully. There was a Facebook user who posted his own "funny" responses to people's complaints (about Target's policy of not separating boys and girls toys), and it would have been well within Target's rights to react with legal C&D letters and make a big fuss. But they didn't -- which was a wise move that didn't attract any more attention to the prankster and made Target look like it was not a humorless corporation. 

http://www.snopes.com/2015/08/14/man-trolls-target-customers/

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DHagar
DHagar
2/4/2016 7:28:36 PM
User Rank
Platinum
Re: facebook post (Brief Thoughts)
Writerfo10281, thanks - yes, I do believe the article is true.  So he gets points for that and he deserves the respect he has earned for his accomplishments.

Note:  Just glad there are other dimensions and carriers for Social Media!

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Writerfo10281
Writerfo10281
2/4/2016 6:59:48 PM
User Rank
Gold
Re: facebook post (Brief Thoughts)
I'm with you--I've never been one of his fans, but he does do great things with his money (if this article is to be believed)  http://money.cnn.com/2015/12/01/technology/zuckerberg-facebook-stock-daughter/

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vnewman
vnewman
2/4/2016 6:49:48 PM
User Rank
Platinum
Cox
I will post this story in two parts: first, the issue: Cox communications and Nexstar (the parent company of KLAS-TV in Las Vegas) were in contract negotiations which threatened the broadcast of the Super Bowl in that area.   Cox sent out an email to approximately 350,000 subscribers to use this workaround instead: Watch the game on ESPN Deportes in Spanish, then listen to the translation in English on the radio (FM or AM), unless you speak Spanish. 

This is no joke. I will post how they handled the "aftermath" of this decision on social media tomorrow!  It is playing out as we speak...

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DHagar
DHagar
2/4/2016 5:16:45 PM
User Rank
Platinum
Re: Comcast
Mike, I think that has served them well.  I think they are improving on service and their stock is rising.

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