Communications service providers (CSPs) the world over are in the midst of a transformation unlike anything they have experienced before. Not only are they facing an unprecedented shift in the network architectures that underpin their businesses, as programmable networks and virtual network functions become part of their day-to-day operations, but the supporting IT and back office systems and the culture of their entire organizations need to change too.
Telco Transformation makes sense of these critical developments by offering a unique online community that tracks the way that CSPs are re-inventing themselves to become more agile and competitive organizations that can deliver next generation services and technology to their customers and remain key players in a digital world.
With interactions and engagement with CSP executives at the heart of Telco Transformation's content, the site delivers interviews, guest blogs, video conversations, live radio shows, reader polls, webinars, infographics and more to highlight the transformation underway in five key areas:
- CULTURE -- Communications service providers are changing the way their staff work, seeking new skills and capabilities, and changing the way they organize and structure their human resources. Topics covered in CULTURE include DevOps, applications development, corporate culture, appointments, and the creation of new roles such as Chief Digital Officer.
- BUSINESS MODEL -- Communications service providers are transforming their business strategies and initiatives, introducing new models of engagement with customers and partners -- for example, by striking relationships with Web services/OTT players and enterprises. Topics covered in BUSINESS MODEL include business strategies, partnerships and marketing initiatives.
- DIGITAL OPERATIONS -- Communications service providers are developing strategies and deploying applications, tools and services that enable them to provide improved customer experience through real-time, online interfaces (including social media platforms), enabling customers to make instant, on-demand decisions that suit their immediate needs. Topics covered in DIGITAL OPERATIONS include Big Data analytics, policy control and billing/charging/rating, social media engagement, customer experience management, customer portal development, revenue assurance and data traffic management/inspection.
- ARCHITECTURE -- To remain competitive and profitable in a Web service-oriented world, communications service providers are revamping and upgrading their network, data center and IT infrastructure. Topics covered in ARCHITECTURE include data center developments, virtualization, mobile edge computing, next gen central office/local exchange design, ultra-broadband technologies (mobile, fixed, cable) and video transport and management capabilities.
- SERVICES -- Communications service providers are developing and introducing new services and applications that will transform their product and services portfolios. Topics covered in SERVICES include cloud, IoT/M2M, OTT services, 4K/8K/UHD video, real-time multimedia applications and unified communications.
Telco Transformation also features lively, interactive discussions on its message boards, where some of the key challenges facing CSPs are discussed on a daily basis.
To gain the full benefits of the community and interact with other registered users, sign up here to participate in the radio shows, webinars and message board interactions and to receive our weekly email newsletter, Telco Transformation Update.
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