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elizabethv
elizabethv
5/31/2017 5:32:25 PM
User Rank
Platinum
Re: The uncertainty problem
@JohnBarnes - I understood what you were saying. I guess there are just different types of viewers. While you might find a glitch or two unnerving enough to abandon watching entirely. I personally wouldn't fret about it. Glitches can happen for an absurd number of reasons. When I watched my online exercise video earlier today the video lost signal twice and I had to stand and wait. I was just grateful for the moment to catch my breath and let it go. I'll still exercise the same way tomorrow. But I can see what not everyone would be as willing to accept the glitches. 

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JohnBarnes
JohnBarnes
5/30/2017 10:28:08 PM
User Rank
Platinum
Re: The uncertainty problem
ElizabethV,

But the point I was making is exactly NOT that glitches will happen in the rare crucial moments.  The point is that a glitch at any time creates anxiety about whether you will get to see the whole game; you start wondering about whether you are about to be glitched rather than being absorbed in it.

This is why I no longer listen to afternoon baseball games on the AM radio on my way home from work; I end up giving at least as much mental energy to "am I going to be able to hear the next minute?" as I do to what's going on in the game.

It's a bit like trying to read in the presence of one of those terrible people who wants to have 3-5 sentence conversations at random, separated by several minutes of silence.

So yes, it really is critical to get the occurence of glitches down to well below one per game.

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elizabethv
elizabethv
5/30/2017 5:11:41 PM
User Rank
Platinum
Re: The uncertainty problem
@JohnBarnes - I think in general most customers would forgive a glitch or two. Granted, likely not quite as well depending on the timing of the glitch. But the chances of it happening at that exact moment are slim. I saw a video the other day about how some of us lose our patience with technology when it take a long time, and that we should be grateful it exists at all, because it is communicating with a satellite in space. It's a fair enough argument, but I still want my technology to go faster. But that doesn't mean I'll stop using it altogether. 

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JohnBarnes
JohnBarnes
5/29/2017 8:52:09 PM
User Rank
Platinum
The uncertainty problem
Webb just touched on it so I thought I'd add an emphasis; the certainty that the stream is going to keep coming through in real time is not just the (actually statistically remote) risk that it will go out right when there's a goal, but the anxiety it gives the viewer if they're having to think about whether it will go out.  High QoE demands that the idea of the stream breaking is very nearly unthinkable -- which is why there's all the difference in the world between 99.99% of all seconds of streaming coming through (about two noticeable, i.e. a second or so, interrupts during one soccer match) and 99.999999% (one interrupt in a season).

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Michelle
Michelle
5/29/2017 6:51:51 PM
User Rank
Platinum
Re: Gap
@elizabeth I hadn't thought of it that way, but you're right about choices. It's great to have a choice other than fries. The shift in video choice is refreshing, if not frustrating as providers figure out how best to offer it.

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elizabethv
elizabethv
5/28/2017 12:08:02 PM
User Rank
Platinum
Re: Gap
@Adi - I would think customers wanting more choice in the content we receive has a lot to do with a cultural shift, where in general we just aren't satisfied anymore with choices just being handed to us. Even restaurants are opening up customer choices on the menu, you no longer have to just get fries if you want a combo meal, you now have choices. And we expect those choices with everything we're paying for - including our media. 

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elizabethv
elizabethv
5/26/2017 4:03:20 PM
User Rank
Platinum
Re: Sky customers
@freehe - I agree. Customers want to be able to access media content from anywhere at anytime. I would love to be able to give my kids the ability to watch Amazon while we drive from Colorado to Arizona and back again, without worrying that they will suddenly want to watch something I didn't download before we left. 

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Adi
Adi
5/26/2017 5:25:17 AM
User Rank
Author
Re: Gap
freehe - We are definitely seeing more pressure on "de-packaging" of video services, in a broad sense. Consumers are more insistent on picking what they want at a more granular level than the pre-packaged channel tiers that have existed in the past. 

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Adi
Adi
5/26/2017 5:23:14 AM
User Rank
Author
Re: Closing the Gap
freehe  - Yes sports really is the final frontier for streaming services, in a sense. Individual events can scale massively, it's live so you have no time for adjustments and mistakes, and with so much action, it's always going to be a high bandwidth video stream. Engineering for streaming live sports has got to be a high-pressure job.

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mpouraryan
mpouraryan
5/26/2017 12:48:51 AM
User Rank
Platinum
Re: Sky customers
For the record, I am a customer and value Sky's News coverage highly--and commend it for its' faboulous work on the Environment.   As I write this, Sky News is streaming in the background--and it underscores the innovative and forward looking matter it has.   I hope it sustains it!!



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