Comments
dcawrey
1/26/2017 6:52:46 PM
User Rank Platinum
Re: Experience
It's simple: Pay TV just isn't very good. Streaming options are better these days. And with devices that allow consumers to connect television displays with streaming services, the tide is changing. TV has competition.
elizabethv
1/27/2017 9:15:23 AM
User Rank Platinum
Experience
Customer service was ultimately why I left Pay-TV. It's not like you don't pay for streaming services, but with control more in my court with streaming services than they are Pay-TV my expectations of the services are lower. Also, since they tend to come without contracts, if I'm not happy, I can walk away without issue. When I cancelled DirecTv, it was complete with a 20 minute phone call where I repeatedly let them know I was sure I wanted to cancel my subscription, and I did in fact understand that the price I was currently receiving may not be available should I come back. If I want to cancel Netflix it can be done in a few clicks and less than a minute. Not to mention I pay Netflix significantly less than I ever did any Pay-TV service.
elizabethv
1/27/2017 9:18:02 AM
User Rank Platinum
Re: Experience
@dcawrey - TV is definitely changing. Which is why nonetheless I am always a little baffled that the numbers of people leaving Pay-TV aren't higher. Maybe some people are just worried about actually cutting the cord and getting rid of it, afraid to make the commitment. My cousin said when they tried to cut the cord he didn't like it very much, because he couldn't watch the shows he liked. I'm not exactly sure what those shows are, but I wonder if it would be better if he tried it now. (He had tried about 5 years ago.) Streaming services have come along way and they only continue to get more and more content. We cut the cord about 2 years ago now, and we've never looked back.
elizabethv
1/27/2017 9:22:00 AM
User Rank Platinum
Re: Experience
@Ariella - I ended up having to get rid of T-Mobile too for service. It came to the point where I could never get any customer service unless I was getting angry and threatening to leave them. I finally decided it just wasn't worth it to have to get upset every single time I called them. I see their rates and I keep thinking I should go back, I would save money and I could definitely use more of that. But the service the last time was just so horrible I don't have the guts to see if they've fixed it at all. I have a few companies on my "never again" list.
Ariella
1/27/2017 9:29:42 AM
User Rank Author
Re: Experience
@elizabethv I'm about as thrifty as they come, but even so, I understand that saving major stress and aggravation matters more than saving a few dollars a month.
srufolo1
1/27/2017 5:36:51 PM
User Rank Platinum
Pay-TV Churn
All I can say, is "God bless millennials." Flexibility and personalization, rather then service and viewing quality, are key to them, and that's smart. Their demands have made it such that contracts, should they even exist, are easy to get into and out of. Millennials have been the trailblazers of change on many fronts, even in the workplace.
faryl
1/27/2017 6:13:03 PM
User Rank Platinum
Re: Pay-TV Churn
Good point! (I don't think millenials get the credit they deserve for some of the changes they've brought about -usually all I see is whining about their whining!)
faryl
1/27/2017 6:15:15 PM
User Rank Platinum
Re: Experience
It's kind of sad that that mindset isn't more obvious.
I feel like "too tough to cancel" is the prevailing philosophy.
faryl
1/27/2017 6:21:42 PM
User Rank Platinum
Re: Experience
That seems sad to me that customer service is considered something special to offer.
I think the economy plays into that as well - people taking jobs that are their last resort and companies not really paying them enough to make them feel motivated to go above and beyond.
(As I type this, I'm realizing I'd be a terrible customer service representative. I can't imagine dealing with customer complaints all day!)
dcawrey
1/28/2017 12:38:03 AM
User Rank Platinum
Re: Experience
Can you imagine what it might be like to work in one of those call centers? I'm sure the atmosphere is not fun.
Although I would totally get being upbeat and positive at work, I think the culture of places like that would make things really hard.
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