Telco Transformation - Poor Customer Experience Causes 24% of Pay-TV Churn

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Comments Poor Customer Experience Causes 24% of Pay-TV Churn – Paywizard Oldest First \| Newest First \| Threaded View [close this box] << < Page 4 / 4 faryl 1/31/2017 6:24:22 PM User Rank Platinum Re: Experience @ariella I've never had a bad experience with an AT&T rep, now that I think about it. It's just AT&T's practices & policies make for a poor customer experience (IMHO) Reply Post Message Messages List Start a Board Login 50% 50% faryl 1/31/2017 6:27:33 PM User Rank Platinum Re: Experience @elizabethtv I guess the ones he did offend just never complained about it! :-P Reply Post Message Messages List Start a Board Login 50% 50% elizabethv 1/31/2017 7:34:24 PM User Rank Platinum Re: Experience @faryl - it's so funny that you say you never had a bad experience with an AT&T rep. I remember when I was a kid (maybe like 12-14) my Mom had a TERRIBLE experience with an AT&T rep. I actually remember the phone call it was that bad, and she was THAT mad. To this day (dare I say decades - later) she still won't use AT&T. And she brings up that phone call any time they're mentioned. Reply Post Message Messages List Start a Board Login 50% 50% Ariella 2/1/2017 8:52:52 AM User Rank Author Re: Experience @faryl The question is if other services in the area actually do better. Having a good rep, though, can make the difference between pushing an annoyed customer off your services altogether or reinforcing loyalty. For example, I use a pay-as-you-go phone, an inexpensive service that is not even offered to the public any more. But becaues I'm already a customer, I asked to get it put on another phone for somoene in my family, and the rep arranged it. Also one time, when I had to refill because the time allotted for the last refill was about to expire even though I still had a lot of money left on the account, the rep arranged to extend the time another 3 months without requiring a payment. I didn't ask for that; it was offered. It's really not a large amount of money involved, but it's a nice gesture on the telecom's part. Reply Post Message Messages List Start a Board Login 50% 50% << < Page 4 / 4		Latest Articles Seven Sign Up for Italy's 5G Auction Italy's 5G auction could exceed a government target of raising €2.5 billion ($2.9 billion) after attracting interest from companies outside the mobile market. All Quiet on VEON's Digitalization Front The emerging-markets operator is focusing on the humdrum business of connectivity and keeping quiet about some of its ill-fated 'digitalization' efforts. Huawei Edges Out Rivals for Three UK 5G Job Three UK has picked Huawei over existing radio access network suppliers Nokia and Samsung to build its 5G network. Nokia Bags $3.5B 5G Deal With T-Mobile US Vendor says that it's its biggest 5G deal to date. Verizon: 5G's Coming in 'Early' 2019 Verizon skates where the puck is going by waiting for standards-based 5G devices to launch its mobile service in 2019. 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