Comments
DHagar
9/20/2017 8:32:40 PM
User Rank Platinum
Re: AT&T's Automation Key for Speed/Efficiency
@afwriter & Ariella, I echo that. They are testing, building, and delivering new models and services that truly add value for the customers. They don't always get it right, but they are always improving. You can't beat that today!
afwriter
9/21/2017 11:48:15 AM
User Rank Platinum
Re: AT&T's Automation Key for Speed/Efficiency
I feel as though this is a relatively new development but it is being felt throughout from the being in an AT&T store to calling DirectTV for customer service.
srufolo1
9/22/2017 1:08:24 AM
User Rank Platinum
AT&T
AT&T has always evolved and been ready to embrace SDN, AI and automation. That's why it is still around to provide great service to its customers. It keeps moving and never stops improving.
elizabethv
9/22/2017 8:05:16 AM
User Rank Platinum
Re: AT&T's Automation Key for Speed/Efficiency
@Ariella - That's really interesting to hear - that AT&T has good customer service. I remember a crazy incident that I wasn't privvy to details to when I was a kid, between my Mom and AT&T. She was yelling into the phone, so upset with AT&T. I know she ended her service with them after that call and she has bad mouthed them ever since. The experience is one I remember well enough that I've never even attempted to give them a chance. Though it was probably at least two decades ago by now. I suppose it would make sense that they are no longer the company my mom yelled at all those years ago.
elizabethv
9/22/2017 8:09:00 AM
User Rank Platinum
Re: AT&T's Automation Key for Speed/Efficiency
@dcawrey - If that's where we're putting the bar - it's pretty low! Construction crews knocked out Comcast/Xfinity services here in Denver on Monday - more than 38,000 people were without internet or cable. And all over the Denver metro area, mine and my husbands work, our house (16-20 miles apart from each other) and nothing, from mid-afternoon to 2AM the next morning. And I found out a few of my neighbors were given $20 and $40 discounts off their next bills for the disruption of service. When I called, they offered me $5. :-/
elizabethv
9/22/2017 8:12:15 AM
User Rank Platinum
Re: AT&T
@srufolo1 - I have to agree, a willingness to always change and never stop improving is the key to staying on top of customer demand in any business. But particularly in technology where things never stop changing. A refusal to change is a death trap in technology.
srufolo1
9/22/2017 8:31:31 AM
User Rank Platinum
Re: AT&T
@elizabethv Guess that's why AT&T lasted. In reading your other post about your mother screaming at AT&T, I believe many telco and cable companies were not the best they could be years ago. I remember screaming a few times myself! The key is listening to your customers, learning from those mistakes and then caring enough to make the changes that will ameliorate the situation. I believe AT&T has succeeded at that.
dcawrey
9/22/2017 12:44:23 PM
User Rank Platinum
Re: AT&T
AT&T is a very different company than years ago. Good to see the organization understand the impact of technological change and be at the forefront of it.
afwriter
9/22/2017 11:06:35 PM
User Rank Platinum
Re: AT&T's Automation Key for Speed/Efficiency
@elizabethv, That is ridiculous! It's customer service problems like this that make people dislike doing business with Comcast. Hopefully you talked them into a bigger discount.
elizabethv
9/26/2017 5:49:07 AM
User Rank Platinum
Re: AT&T
@srufolo1 - I suppose that's a very fair argument. You do have to appreciate a company that listens to a customer's concerns.
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