Comments
elizabethv
1/27/2017 9:22:00 AM
User Rank Platinum
Re: Experience
@Ariella - I ended up having to get rid of T-Mobile too for service. It came to the point where I could never get any customer service unless I was getting angry and threatening to leave them. I finally decided it just wasn't worth it to have to get upset every single time I called them. I see their rates and I keep thinking I should go back, I would save money and I could definitely use more of that. But the service the last time was just so horrible I don't have the guts to see if they've fixed it at all. I have a few companies on my "never again" list.
elizabethv
1/27/2017 9:18:02 AM
User Rank Platinum
Re: Experience
@dcawrey - TV is definitely changing. Which is why nonetheless I am always a little baffled that the numbers of people leaving Pay-TV aren't higher. Maybe some people are just worried about actually cutting the cord and getting rid of it, afraid to make the commitment. My cousin said when they tried to cut the cord he didn't like it very much, because he couldn't watch the shows he liked. I'm not exactly sure what those shows are, but I wonder if it would be better if he tried it now. (He had tried about 5 years ago.) Streaming services have come along way and they only continue to get more and more content. We cut the cord about 2 years ago now, and we've never looked back.
elizabethv
1/27/2017 9:15:23 AM
User Rank Platinum
Experience
Customer service was ultimately why I left Pay-TV. It's not like you don't pay for streaming services, but with control more in my court with streaming services than they are Pay-TV my expectations of the services are lower. Also, since they tend to come without contracts, if I'm not happy, I can walk away without issue. When I cancelled DirecTv, it was complete with a 20 minute phone call where I repeatedly let them know I was sure I wanted to cancel my subscription, and I did in fact understand that the price I was currently receiving may not be available should I come back. If I want to cancel Netflix it can be done in a few clicks and less than a minute. Not to mention I pay Netflix significantly less than I ever did any Pay-TV service.
dcawrey
1/26/2017 6:52:46 PM
User Rank Platinum
Re: Experience
It's simple: Pay TV just isn't very good. Streaming options are better these days. And with devices that allow consumers to connect television displays with streaming services, the tide is changing. TV has competition.
Ariella
1/26/2017 4:03:06 PM
User Rank Author
Re: Experience
@Joe this happened many years ago. Ever since, I stick with AT&T, which has much nicer people on the phone and fairly reliable service. I couldn't believe that an employee would do something like that with impunity, though. I wasn't ever told that the company wished to make it up to me and that they considered such behavior unacceptable.
Re: Poor Pay TV
@clrmoney: I think it depends how you present that.
For many, it's a benefit to have so many channels, even if many or even most of them you never watch or want to watch -- because of the level of variety. Sort of a "something for everybody."
It's a workable business model -- the same way VOD services like Netflix involve you paying for EVERY movie and TV show on Netflix even though you couldn't watch half of everything NFLX has to offer if you tried.
Re: Experience
@Ariella: Might be worth a complaint to your state AG's office, depending upon other details.
There are also non-profits that specialize in helping consumers who are in or have faced such pickles. Call to Action is one of them, and I have found them very helpful.
clrmoney
1/26/2017 2:33:13 PM
User Rank Platinum
Poor Pay TV
Of course they will have poor service when customers pay for channels that they don't use or want. If they don't have something different or better thetn you will have a decline in some way.
Ariella
1/26/2017 1:11:12 PM
User Rank Author
Re: Experience
@Joe it was even worse than that in point of fact. I had called to end one contract to begin another, and the rep was livid that I would dare do such a thing, so she just cancelled my service without telling me. I only discovered what she did when I was away from home without a working phone.
Re: Experience
@Ariella: Yeah, there's that whole "Well, I'm inside or near an office building, so I guess I don't have cell service anymore" thing.
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