It doesn't matter what area of technology you're currently in, or what area you were in in a previous life, we've all had customer experience management (CEM) challenges. But what is, or was, the greatest CEM challenge or testing situation you've ever encountered?
Maybe the collapse of a billing system? Or a customer transactions data migration that went badly wrong and wiped a ton of information? Or a call center that went into meltdown?
Tell us how you solved an issue, rose above the fray and won the day and you could win a $250 voucher.* Of course, you could be a downer and just complain about an epic fail, but that's less likely to land the prize. (Don't be a whiner, be a winner!)
Post your experience/story/thoughts on the message board below before January 27 to stand a chance of winning. So get those submissions in now to impress our panel of judges (OK, it's just me...). You can post more than one message -- there is no limit!
And remember what Elvis sang (Costello not Presley): "Good manners and bad breath get you nowhere..."
In this Telco Transformation radio show, John Quinn, CTO of Digicel Group, will take us through Digicel's thinking, strategy and overall journey from a mobile-only provider to a FTTH provider with highly innovative and advanced video services -- all in just three years.
In this Telco Transformation radio show, IHS Markit's Michael Howard will talk about the network domains that carriers are targeting for SDN, the top SDN services that are driving revenues and the deployment barriers this year. Howard will also address whether carriers are embracing open source or using vendor-specific implementations.
The promise of 5G connectivity is a truly Networked Society. 5G is not just about making the throughput larger, it is also about offering use case optimized user experiences and inclusion of new vertical sectors. Use cases predicted for 2020 will need new types of connectivity services that are highly scalable and programmable in terms of speed, capacity, security, reliability, availability, latency and impact on battery type. 5G will need to be an agile, dynamically programmable network that can meet diverse needs with new, as-a-service models on a single infrastructure. In this Webinar, you will learn how the Open Networking Foundation is combining open source and software defined standards through its Open innovation Pipeline to advance innovative architectures such as mobile CORD (M-CORD). M-CORD is being developed by the CORD Project community under ONF's leadership and hosted by The Linux Foundation. Built on the pillars of SDN, NFV and cloud technologies, the end-to-end M-CORD open reference solution is arming operators with the capabilities needed to start planning for the upcoming 5G transition.