It doesn't matter what area of technology you're currently in, or what area you were in in a previous life, we've all had customer experience management (CEM) challenges. But what is, or was, the greatest CEM challenge or testing situation you've ever encountered?
Maybe the collapse of a billing system? Or a customer transactions data migration that went badly wrong and wiped a ton of information? Or a call center that went into meltdown?
Tell us how you solved an issue, rose above the fray and won the day and you could win a $250 voucher.* Of course, you could be a downer and just complain about an epic fail, but that's less likely to land the prize. (Don't be a whiner, be a winner!)
Post your experience/story/thoughts on the message board below before January 27 to stand a chance of winning. So get those submissions in now to impress our panel of judges (OK, it's just me...). You can post more than one message -- there is no limit!
And remember what Elvis sang (Costello not Presley): "Good manners and bad breath get you nowhere..."
*Terms and conditions apply -- See PROMOTIONAL TERMS FOR TELCO TRANSFORMATION MESSAGE BOARD CONTEST.
— Mike Robuck, editor, Telco Transformation