Comments
srufolo1
3/29/2017 1:20:42 PM
User Rank Platinum
Re: Canadian Pay TV
@elizabethv It's difficult to tell whether one provider would offer better service over another for the simple reason they all promise the same great coverage, more bandwidth, etc ... There seem to be many smaller companies cropping up that I would explore. Companies like AT&T, Verizon and T-Mobile appear to be becoming monopolies. For now, I will stick to AT&T for lack of another service provider that I've heard anyone of late give rave reviews. Why fix what "ain't broken?"
freehe
3/30/2017 8:19:36 AM
User Rank Platinum
Re: Canadian Pay TV
@srufolo1, so true. More consumers are hoodwinked into buying products and services only to later find out they should have made a different selection. However to combat this you can keep a log of issues you experience and report them. Then ask for a credit on your account. It is time consuming but I would rather have better service and get what was promised than not. I do this with most of my service providers especially my cable company. I always get credits on my account for bad service from one of my service providers. Sometimes the service improves sometimes it doesn't but at least I get a partial refund.
freehe
3/30/2017 8:21:29 AM
User Rank Platinum
Re: Canadian Pay TV
@elizabethv, I struggle with that also. You have to decide what features are most important to you. Good service or a low price. Unfortunately most companies don't offer both. Good service will result in a higher price. Lower price will result in lower average or below average service.
freehe
3/30/2017 8:23:31 AM
User Rank Platinum
Re: Canadian Pay TV
@elizabethv, That is what I don't like, companies forcing you to pay a higher cost or a product or service because they are greedy. When that happens to me I always say no. If I want to pay a higher price for service I will upgrade otherwise leave my service alone.
freehe
3/30/2017 8:26:26 AM
User Rank Platinum
Re: Canadian Pay TV
@dcawrey, Yes good point. There is effort in canceling cable. A former client had DirecTV. He canceled the service but forgot to return the equipment. He was charged almost $1,000. I did the research to find out how to return the equipment. He returned the equipment. Paid the bill and I was able to get the collection company to remove the past due bill from his credit reports.
freehe
3/30/2017 8:28:18 AM
User Rank Platinum
Re: Canadian Pay TV
@srufolo1, good point. But companies are probably not advertising skinny bundles as much as the regular bundles because they want to make the most money. Customers probably don't event know about the skinny bundles unless they ask or decide to cut the cord. Then the company probably informs them of the skinny bundles.
freehe
3/30/2017 8:30:04 AM
User Rank Platinum
Re: Canadian Pay TV
@clrmoney, yes good point. Companies also have to remain in constant contact with their customers through feedback, surveys, social media to find out what they want, why they are cord cutting, etc. so they can retain at least some of the customers and then develop packages for those customers.
srufolo1
3/30/2017 11:31:30 AM
User Rank Platinum
Re: Canadian Pay TV
@freehee Yes, I've had times where my service went down. The cable company credited me on a prorated basis and it was very little. But at least they gave something back.
faryl
4/12/2017 3:42:04 PM
User Rank Platinum
Re: Canadian Pay TV
I'm with you on this. I only still have cable because I keep forgetting to cancel until I get my monthly message that my auto payment went through :)
faryl
4/12/2017 3:44:50 PM
User Rank Platinum
Re: Canadian Pay TV
It's like they make it difficult to cancel. AT&T continued charging me for internet service because I didn't return the router (that when it came to repairs, I "owned"; but apparently it wasn't really mine once the service ended).
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