Comments
vishalaug
8/8/2016 4:20:15 AM
User Rank Author
Re: Control and agility
@Principa14891, Absolutely. More flexibility is important. With flexible process engines, and intelligence built in it, that flexibility and autonomy (with less manual intervention) is anticipated.
Yes. Transforming the Operations is not easy. But it is doable. The motivation factors for each C-Level is out there to see.
Re: Partner network stimulated by customer loyalty
As is often said, "when the going gets tough, the tough gets going". The best way to deal with digital explosion is to take it by its horns. However, it would be a nice experience to tread with a partner (as in one's private life).
I happened to participate in a solution delivery engagement in one of the emerging markets where the Telco was extending its IT infrastructure to offer customer care from its dealer shops. And, they were keen to know about how their investment would give them the best returns. As the Telco was also looking at Loyalty Mgmt System, it was relatively easy to advise them that it was only appropriate to look at their Partner network in conjuction with the Loyalty mgmt initiatives. The next question was How ?
As the service provider had a narrow view about customer loyalty, that gave the right entry point. With an added dimension of "end customer's loyalty to the Partner or Partner's group of companies", the initial breakthrough was achieved during the discussions. It was explained that many high value customers of the Telco were even more loyal to their partners as they opted the Telco services based on the trust they had in the partner network of the Telco. It was also pointed out that many of the partners had established businesses even before the Telco was licensed to operate in the country gaining reputation and market goodwill.
The Telco recognized this factor and decided to combine the initiatives on Loyalty Mgmt with its partners.
So, I think, such quickwin cases can help Telco transformation gain momentum who are waiting on the sidelines looking for success stories.
vishalaug
8/8/2016 7:44:21 AM
User Rank Author
Re: Partner network stimulated by customer loyalty
@transformravi, Yes. There can be multiple entry points. But the benefits of 'Agile and Digital' should be there staring right at the C-level. An operations that can make the E2E Partner ecosystem Agile and Digital will certainly benefit the CSP and the Partner. E.g. easy partner on-boarding through Digital Approach – like how eCommerce companies do - will reduce the on-boarding cycle time significantly. OR a ticket management system to easily handle Partner Tickets. All these will help the CSP to attract more partners and create a loyalty system that ripples beyond the partners and into the end-customer terrain.
Timothy
8/9/2016 3:07:23 AM
User Rank Steel
transformational mindset
A very good thoughs elaborating the way of approaching agile from different CXO's perspective.
Also, towards agile, I think the most inportant thing for all CXOs is to always keep a transformational mindset...e.g., sometimes they have to give up the historical successful achievements, and take some necessary risks for exploring bigger success.
vishalaug
8/9/2016 4:20:08 AM
User Rank Author
Re: transformational mindset
@Timothy Thanks.
Yes. Mindset change is important, but difficult. It becomes much easier to change the mindset when the fruits (benefits) become visible.
AGILE DIGITAL OPERATION
Nicely described views to know the AGILE DIGITAL OPERATION in the context of ongoing need of Telco.
The article has clearly described the principle of agile digital with additional outcomes like data service on demand, and new business models.
But need more flexibility for the starting. Because, its really hard to start without any visible outcomes.
chra411
8/11/2016 9:12:26 AM
User Rank Steel
Agile Transformation.
Its a good thought and nicely taken through with information in steps.
Its a good awareness for digital Agile transformation and importance of adaptive campaign & promotions.
In the angle of C level office change in mindset for the transformation is a value add and way forward.
vishalaug
8/12/2016 1:17:10 AM
User Rank Author
Re: AGILE DIGITAL OPERATION
@ArpitaDass, Thanks. Yes... there has to be a starting point, and has to connect it with the holistic picture and roadmap of benefits.
vishalaug
8/12/2016 1:25:05 AM
User Rank Author
Re: Agile Transformation.
@chra411. Thanks. Yes.. As organizations start their digital journey, they can start realizing the benefits during their transformation journey. That can help in convincing key stakeholders on why they need to invest, and why the foundation for the digital world needs to be laid. Yes.. they can start with campaigns - i.e. having Social & digital based precise campaigns with the 5R pinciples.
Re: Key
So true.
'Pro Active' and 'Ability to think ahead' are couple of key fators that play tole in this digital race. There is absolutely no time to wait and react. You will only end up finding you are just a littlle too late to cathc up.
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