Comments
clrmoney
1/12/2018 7:26:56 AM
User Rank Platinum
Digital Operations
I like IOT/Internet if Things, SDN/ Software Defined Networks, and NFV Network Function Virtualization because they connect things for for computers and online etc. I think that it being related to the digital world will make things easier in a way but some things may be a challenge but I'm sure it will get done and things will turn out alright.
DHagar
1/16/2018 4:52:04 PM
User Rank Platinum
Re: Digitialization = Operations Overhaul
@Sarah, kudos! Great vision and I fully agree! Predictive autonomous functions are going to become critical components of the future networked communication lines. The ability to understand the possibilities of what could happen (ie, predictive analytics) will become an imperative.
Those who do not recognize this shift will be driving the horse and buggy into the future as opposed to the Ferrari!
srufolo1
1/16/2018 11:52:08 PM
User Rank Platinum
Re: Digitialization = Operations Overhaul
@DHagar Yes, nipping problems in the bud before they happen will make everything so much more efficient. So predictive analytics will be key. Uber is a great example of that in the way it uses data culled from its drivers to predict supply and demand and set fares. I say those who do not recognize the shift will be doomed to waiting for a cab for hours in the rain as opposed to hopping into an Uber vehicle within minutes of using the app on a mobile phone.
DHagar
1/17/2018 6:51:00 PM
User Rank Platinum
Re: Digitialization = Operations Overhaul
@srufolo1, great example! And yes, those who cannot recognize the "real time" context in which we now operate will miss the bus!
Uber demonstrates how best to respond to timely and dynamic changing demands - which then makes the systems more intelligent with greater predictability.
elizabethv
1/18/2018 9:14:30 AM
User Rank Platinum
Re: Digitialization = Operations Overhaul
@DHagar - Uber may have a lot of things going right for it, but my understanding is that they are also operating at a net loss, for multiple quarters in a row. And there is a theory out there that they were specifically designed and are run for the purpose of undermining the taxi industry, because the taxi industry is one of the few industries left that utilizes a Union. After learning that my desire to ever even consider Uber or Lyft (which is really just Uber) dropped considerably.
srufolo1
1/18/2018 9:27:22 AM
User Rank Platinum
Re: Digitialization = Operations Overhaul
@elizabethv And they deserve to put the taxi industry out of business if they are more efficient at getting people from Point A to Point B in clean cars that don't smell like someone passed away in the back seat. That's the point ... making things more efficient, and the guys that started Uber were fed up with waiting around for a taxi in the rain. It's a great concept. People are even using Uber in place of ambulances. So now we're talking about putting the ambulance industry out of business. Taking an Uber to the hospital would be a lot cheaper too. It's all about the demands of the consumers. If the taxi industry can't keep up, they need to figure out a way they can.
DHagar
1/18/2018 5:06:13 PM
User Rank Platinum
Re: Digitialization = Operations Overhaul
@srufolo1, good analysis on the "relevance" of the taxi model as to whether or not it best serves our needs. It clearly is a high cost system, as are ambulances, and so altneratives that can be responsible, effective and deliver better service will no doubt gain interest and riders.
elizabethv
1/23/2018 8:12:25 AM
User Rank Platinum
Re: Digitialization = Operations Overhaul
@srufolo1 -I don't really see them as being more efficient. Providing a better service? Sure. Without a doubt. Doing a good job? Not arguable, of course they are. But they are losing money. No business can operate that way. To continue offering that service at a level that is realistic, they HAVE to increase their fees. Would they still be as popular? Is it okay for a business to be subsidized by the government to continue to run? Maybe what needs to happen is more businesses need to learn from the Uber model and create themselves out of that instead of just allowing a business who is operating at a full loss to remain doing so at the cost of people's jobs.
DHagar
1/18/2018 5:03:31 PM
User Rank Platinum
Re: Digitialization = Operations Overhaul
@elizabethv, good points. Well clearly their practical impact has resulted in a threat to the taxi business, whether or not that and an anti-union sentiment is the reason! So without question they have created enemies.
Regarding their economic losses, they have chosen the fast lane so it will be up to them to continue to be highly competite and resilient if they are going to be economically solvent.
elizabethv
1/23/2018 8:33:13 AM
User Rank Platinum
Re: Digitialization = Operations Overhaul
@DHagar - It will definitely be interesting to see what happens moving forward. Both are certainly popular. And the business model appears to be sound. But they certainly can't continue operating that way. A mom-and-pop start up would never have made it this long. Something is going to have to change. Perhaps that change will come in the form of someone creating another business that doesn't run at a loss and offers better service than Uber.
DHagar
1/23/2018 4:38:43 PM
User Rank Platinum
Re: Digitialization = Operations Overhaul
@elizabethv, very true! The ability to scale and replicate in the context of discovering the right markets will be the key.
It may also be that the big players spin off continual reinvestments in new models and support them until they can monetize and generate profits and organic growth?
elizabethv
1/24/2018 8:07:31 AM
User Rank Platinum
Re: Digitialization = Operations Overhaul
@DHagar - That would certainly be a possibility as well. A lot of the big players are currently investing in restaurants I had read. But it would make sense to try and profit off a model that is already extremely popular. In fact I'm sure part of its popularity lends itself to the very real trend by a huge section of society to take up "side gigs." I'm sure more corporations will start looking into how to create businesses that rely on people's desire for "side gigs." Right now.
DHagar
1/24/2018 6:55:27 PM
User Rank Platinum
Re: Digitialization = Operations Overhaul
@elizabethv - great thinking! That is where I believe new opportunities exist! That would make great sense and combine the best of both worlds?
elizabethv
1/17/2018 8:48:42 AM
User Rank Platinum
Jobs
"Rao doesn't sound the alarm about automated software platforms replacing human jobs."
I think this hits on a really key aspect of a lot of technology. I doubt really see technology taking people who already work in the field, out of jobs. They may have to learn new aspects, and work in different areas, but I think we will continue to need phyical man power to work in the technology field. Even if most of those jobs move to various types of programming and troubleshooting.
srufolo1
1/17/2018 11:15:06 PM
User Rank Platinum
Re: Jobs
@elizabethv I agree. The root of all our fears about AI and robots is that they will replace humans. They may replace them in the things humans used to do before they took over, but there will be other jobs created as a result.
elizabethv
1/18/2018 9:16:39 AM
User Rank Platinum
Re: Jobs
@srufolo1 - I do think some jobs may be lost, but I think overall there will just need to be an adjustment in the market. Though I do intentionally avoid all self-service check outs. Which even Costco has now. That is one market shift I have no desire to support.
srufolo1
1/18/2018 9:21:59 AM
User Rank Platinum
Re: Jobs
@elizabethv I don't think self-service checkouts are inherently a bad thing, especially when the lines are long at the regular cashier and you are in a rush. I don't think they replaced anyone really. They still need people to monitor them to see that no one is stealing anything (sometimes the register initiates an audit and someone has to come over to check the items in the cart), and in New York here, to see whether you are paying for the plastic bags you use, jobs actually created. Getting back to the plastic bags now costing 5 cents. What happened to when you used your own bags and YOU got paid a nickel for them.
afwriter
1/18/2018 12:19:23 PM
User Rank Platinum
Re: Jobs
The only thing I don't like about self check outs is the uncertainty of it all. I find myself asking if I typed in a produce code right or if whatever electronic I am buying is going to set off the alarm because I didn't de-magnetize (or whatever you do) it properly.
Re: Jobs
@afwriter:
Same with me, i try not to use self check out unless there is a long wait for regular check out. I have experienced pricing discrepancies as well.
elizabethv
1/23/2018 8:09:17 AM
User Rank Platinum
Re: Jobs
@srufolo1 - One employee generally mans the self-checkouts. (I don't think I've ever seen more than that.) And there are 4 checkers, sometimes 8 to a self-checkout.) This replaces at least 2 (realistically, I doubt a manager would have had 4 other open lanes, that would create a larger labor cost.) open lanes, maybe 4, depending on the time of day and day of the week. Thus replacing 1-3 potential jobs. Yes, it gets people out faster. But I believe I've shared on here previously, in Japan they don't allow technology to replace a persons job. They still complete forms on paper and store them in filing cabinets. I think there's real value to a society who values the people of that society over the speed with which they complete a task.
srufolo1
1/31/2018 10:34:33 PM
User Rank Platinum
Re: Jobs
@elizabethv Companies have been cutting out humans during massive layoffs no matter the sector thinking that is going to boost the bottom line, but you wonder if it ever does. It gets the remaining employees (in some jobs) to do double or triple the work, making for a less efficient company.
afwriter
1/18/2018 12:24:05 PM
User Rank Platinum
Re: Jobs
This is always my argument as well and it is sometimes an unpopular one, but I stick to it. I'm not sure that technology has every really gotten rid of jobs, it's just changed them.
srufolo1
1/18/2018 12:56:03 PM
User Rank Platinum
Re: Jobs
@afwriter I agree with you. We have to evolve. If machines take over, we have to do something even greater if the human race is to not become extinct. I always think of that prophetic song "In the year 2525, if man is still alive."
Re: Jobs
@srufolo1, @afwriter:
Agree with both of you about evolution of technology and the impact.
There is absolutely no denial that technology is moving very fast, but not at the cost of overwriting human brain. Think about the algorithm that robo depends on, that is human creation.
elizabethv
1/23/2018 8:25:21 AM
User Rank Platinum
Re: Jobs
@afwriter - in general I definitely agree, technology changes jobs more than it actually takes them away. There are exceptions, like I am sure Ford Motor Company doesn't employ as many mechanics today as they did 50 years ago. But I suppose I also don't know if they have the same number (percentage, rather, based on sales) of employees today, just in different fields. (They probably have more people working in marketing and HR today than they did fifty years ago.) In the case of the self-checkout, I do believe they have probably replaced at least a few jobs. Maybe nothing noticeable, and there does stand the potential that those jobs were replaced elsewhere. For me it's more a matter of principle.
afwriter
1/24/2018 11:03:29 AM
User Rank Platinum
Re: Jobs
I think we all agree for the most part. My line of thought is that, self-checkouts for instance, may replace a checker, but it creates a need for people to program the OS, people to maintain the machines, and more people to work in the factories that create parts and replacement parts for the machines. I guess the people who are really affected by this are part-time high school kids and retirees looking for part-time work.
elizabethv
1/25/2018 9:19:01 AM
User Rank Platinum
Re: Jobs
@afwriter - That's a fair point, it could change the type of job and thus qualifications needed for that job. And maybe the high schoolers and retirees wouldn't be able to work at a grocery store, but like my other post said, there is a lot of investment going into restaurants, so perhaps they could go that route instead. (Maybe better for the high schoolers, it's a physically demanding job.)
afwriter
1/25/2018 10:40:25 AM
User Rank Platinum
Re: Jobs
A lot of restaurants are automating too though, I think we have even had a conversation about those tabletop computers before. I was just in Spain and one of my goals was to check out their McDonald's to see how different it was in from the U.S. In Barcelona they had two people working behind the counter preparing the orders and that was it. The entire ordering process was through a giant kiosk where you made your order and paid. I'm not sure if those have hit the U.S. yet but I would assume they are coming soon.
Michelle
1/28/2018 7:55:07 PM
User Rank Platinum
Re: Jobs
Interesting! I've only seen the little table screens (Ziosk brand) in the US. You can order things from it & pay the check, but you still have a waiter assigned to your table. I don't dine out often. I really like the new trend of online ordering for carry out.
afwriter
1/28/2018 10:35:47 PM
User Rank Platinum
Re: Jobs
Carry out orders are being automated too. I part-time at a restaurant on weekends and we just got a new automated system that automatically sends to go orders to the kitchen then calls with an automated message to let us know the order was placed.
Michelle
1/29/2018 8:44:18 PM
User Rank Platinum
Re: Jobs
That's interesting too. Restaurant POS technology is evolving to meet demand. I like seeing the different systems out in the wild. Integrating a loyalty program is probably easier with modern POS systems...
afwriter
1/29/2018 10:07:55 PM
User Rank Platinum
Re: Jobs
Oh, for sure, people just scan codes from their phones now.
dlr5288
1/31/2018 1:44:48 PM
User Rank Platinum
Re: Jobs
I’ve noticed that recently too! It’s cool to see restaurants keeping up with the demand and realize how many people really use technology.
elizabethv
1/30/2018 8:22:27 AM
User Rank Platinum
Re: Jobs
@afwriter - I do agree that we've previously discussed the tabletop computers. Unless they put some kind of "child saftey lock" on them, they'll continue to find their way as far from my table as possible. I've had to many incidents where my 3 year old ordered a game in seconds flat and then having to ask to have it removed from my bill. (They've always been more than happy to do so, but still annoying to even have to ask.) I used a kiosk to order from a fast food restaurant in California years ago. I have no idea what ever happened with that particular kiosk as we were just traveling through, but I know it was a chain restaurant (no clue which one) but one I have visited elsewhere and I never saw another one. Short of creating a Rosie the Robot, I don't see restaurants no longer needing bussers either. Which is not the most appealing of jobs, but it's a job for a human all the same.
elizabethv
1/17/2018 8:54:20 AM
User Rank Platinum
Transition
"accelerate the transition from rules-based automations to machine learning based autonomous operations"
This is really going to be key for self-driving cars. They aren't going to be able to rely on If A+B then C, they are going to have to make their own decisions based on a lot of different factors in a split second. It's the only way the idea will be even close to successful.
afwriter
1/18/2018 12:22:06 PM
User Rank Platinum
Re: Transition
And think about how much data that is going to take for a single car. Then you have to multiply that by millions of cars on the road. There is so much that needs to be done before I think we can even get close to letting cars take over completely.
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