Comments
elizabethv
1/23/2018 8:12:25 AM
User Rank Platinum
Re: Digitialization = Operations Overhaul
@srufolo1 -I don't really see them as being more efficient. Providing a better service? Sure. Without a doubt. Doing a good job? Not arguable, of course they are. But they are losing money. No business can operate that way. To continue offering that service at a level that is realistic, they HAVE to increase their fees. Would they still be as popular? Is it okay for a business to be subsidized by the government to continue to run? Maybe what needs to happen is more businesses need to learn from the Uber model and create themselves out of that instead of just allowing a business who is operating at a full loss to remain doing so at the cost of people's jobs.
elizabethv
1/23/2018 8:25:21 AM
User Rank Platinum
Re: Jobs
@afwriter - in general I definitely agree, technology changes jobs more than it actually takes them away. There are exceptions, like I am sure Ford Motor Company doesn't employ as many mechanics today as they did 50 years ago. But I suppose I also don't know if they have the same number (percentage, rather, based on sales) of employees today, just in different fields. (They probably have more people working in marketing and HR today than they did fifty years ago.) In the case of the self-checkout, I do believe they have probably replaced at least a few jobs. Maybe nothing noticeable, and there does stand the potential that those jobs were replaced elsewhere. For me it's more a matter of principle.
elizabethv
1/23/2018 8:33:13 AM
User Rank Platinum
Re: Digitialization = Operations Overhaul
@DHagar - It will definitely be interesting to see what happens moving forward. Both are certainly popular. And the business model appears to be sound. But they certainly can't continue operating that way. A mom-and-pop start up would never have made it this long. Something is going to have to change. Perhaps that change will come in the form of someone creating another business that doesn't run at a loss and offers better service than Uber.
DHagar
1/23/2018 4:38:43 PM
User Rank Platinum
Re: Digitialization = Operations Overhaul
@elizabethv, very true! The ability to scale and replicate in the context of discovering the right markets will be the key.
It may also be that the big players spin off continual reinvestments in new models and support them until they can monetize and generate profits and organic growth?
elizabethv
1/24/2018 8:07:31 AM
User Rank Platinum
Re: Digitialization = Operations Overhaul
@DHagar - That would certainly be a possibility as well. A lot of the big players are currently investing in restaurants I had read. But it would make sense to try and profit off a model that is already extremely popular. In fact I'm sure part of its popularity lends itself to the very real trend by a huge section of society to take up "side gigs." I'm sure more corporations will start looking into how to create businesses that rely on people's desire for "side gigs." Right now.
afwriter
1/24/2018 11:03:29 AM
User Rank Platinum
Re: Jobs
I think we all agree for the most part. My line of thought is that, self-checkouts for instance, may replace a checker, but it creates a need for people to program the OS, people to maintain the machines, and more people to work in the factories that create parts and replacement parts for the machines. I guess the people who are really affected by this are part-time high school kids and retirees looking for part-time work.
DHagar
1/24/2018 6:55:27 PM
User Rank Platinum
Re: Digitialization = Operations Overhaul
@elizabethv - great thinking! That is where I believe new opportunities exist! That would make great sense and combine the best of both worlds?
elizabethv
1/25/2018 9:19:01 AM
User Rank Platinum
Re: Jobs
@afwriter - That's a fair point, it could change the type of job and thus qualifications needed for that job. And maybe the high schoolers and retirees wouldn't be able to work at a grocery store, but like my other post said, there is a lot of investment going into restaurants, so perhaps they could go that route instead. (Maybe better for the high schoolers, it's a physically demanding job.)
afwriter
1/25/2018 10:40:25 AM
User Rank Platinum
Re: Jobs
A lot of restaurants are automating too though, I think we have even had a conversation about those tabletop computers before. I was just in Spain and one of my goals was to check out their McDonald's to see how different it was in from the U.S. In Barcelona they had two people working behind the counter preparing the orders and that was it. The entire ordering process was through a giant kiosk where you made your order and paid. I'm not sure if those have hit the U.S. yet but I would assume they are coming soon.
Michelle
1/28/2018 7:55:07 PM
User Rank Platinum
Re: Jobs
Interesting! I've only seen the little table screens (Ziosk brand) in the US. You can order things from it & pay the check, but you still have a waiter assigned to your table. I don't dine out often. I really like the new trend of online ordering for carry out.
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