Comments
dlr5288
3/28/2018 10:39:03 PM
User Rank Platinum
Re: Transform Sigma CTO
I completely agree! I also think working in group settings kind of forces people to think outside the box and further their thinking.
Re: Transform Sigma CTO
@dlr5288:
Absolutely. All that is needed to take in all the inputs and compile the best practical approach to move with inorder to achieve best outcome.
dlr5288
3/28/2018 7:53:54 PM
User Rank Platinum
Re: Transform Sigma CTO
Exactly! And I think more time spent in the beginning to agree on factors will result in having the best product outcome.
Re: Transform Sigma CTO
@dlr5288:
You are very much right. Not to ignore, there is this risk of spending more time and energy for more heads to agree on things. But all that needs to be strategized prperly and the leader must know when and where to make the call. More heads are good to get more inputs and thoughts but not necessarily for decision making.
dlr5288
2/28/2018 11:38:06 AM
User Rank Platinum
Re: Transform Sigma CTO
And I understand that the more people involved the harder it may be to agree on one thing. But like you said, it’s a bunch of people coming together with their own new ideas. It’s really a great thing!
Re: Transform Sigma CTO
Absolutely. As we hear, putting ten heads together is better than just one. We get to see and hear from different individuals or groups and that brings in different perspectives into the process. That way we can ensure tat we are not leaving certain aspects unthought. The other thing to remember is - there must be well integration and coordination here, if not things would go haywire and the whole purpose would be ruined.
DHagar
2/27/2018 5:56:14 PM
User Rank Platinum
Re: Transform Sigma CTO
@ms.akkineni, exactly! They know the "real thing"!
dlr5288
2/27/2018 4:56:03 PM
User Rank Platinum
Re: Transform Sigma CTO
And it’s no wonder why. I can see many more things being able to get done and new ideas being thrown around in a group setting!
Re: Transform Sigma CTO
@DHagar:
That is very true. As you said, besides having customer experience as one component, focus also need to be on what kind of value the change is supposed to bring. When there is real value customers automatically will see that and appreciate.
DHagar
2/26/2018 5:40:35 PM
User Rank Platinum
Re: Transform Sigma CTO
@ms.akkineni, well there you go - yes, they definitely have won the hearts and minds of their loyal customers! Not only are they winning customers but demonstrating clear value in building loyalty that works against customers wanting to change. This is the value of real customer service. It creates an unbeatable market position!
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