Verizon: It's all about comprehensive change
"Digital transformation occurs when a company changes its products, processes, and structure to take advantage of the efficiencies and experiences made possible by today's computing and communication technologies. It extends to every aspect of a company, and if done properly, represents a fundamental change in how a company does business and serves its customers," Bryan Larish, director of technology, Verizon.
IFS: Deep and interrelated connections are key
"Digital transformation is a loosely defined term that refers to adoption of digital technologies to rapidly change, disrupt or transform businesses. Which technologies are most impactful? How can they be used to drive truly significant change?
"Our experience with our enterprise software customers and primary research we have conducted point to three distinct things as central to digital transformation. Connected people are critical to digital transformation, and that means mobile access to enterprise systems of record to increase engagement; speeding up processes; and leveraging geolocation, cameras and other handset features.
"Connected things of course refers to IoT and the bidirectional flow of information from connected devices and equipment into enterprise systems and the ability of transactions in business software to trigger activation of physical devices. The entire business must also be connected internally, which requires operational intelligence. Analytical tools let executives not only see how value is flowing through the organization but make course corrections more rapidly than their competitors. This need to rapidly change processes and entire business models while moving new technologies into the enterprise stack will require enterprise architectures that can evolve to conform to changing needs," Charles Rathmann, senior marketing communications analyst, North America, IFS.
EdgeX Foundry: Nothing is new under the sun
"In 1801, Joseph Jacquard built on the work of his contemporaries to introduced practical digitally automation to looms. Weaving -- formerly the labor-intensive work of highly trained specialists was no longer difficult -- anybody could now operate a loom to produce complex, high-quality fabrics at an incredible rate (25x!). Amazing, but only half of the story.
"The French government, in the form of Emperor Napoléon himself, saw the transformative power of Jacquard’s technology and, if you will permit my generalization, open sourced it under RAND license to any and all. The result was wide scale adoption -- well over 100,000 digital looms were in operation by 1833, and a tidal wave of industrial innovation that changed the world.
"Example after example shows that a strong foundation of open [source] technology has driven wave after wave of digital transformation -- disrupting old models and in the process opening the door to unprecedented opportunity to create anew. To me, the question isn’t 'What is Digital Transformation?' but how will you adapt, because we know that the next wave is already here," Philip DesAutels, senior director of IoT for The Linux Foundation and executive director for EdgeX Foundry.
IDC: Using IT to achieve business outcomes
Andy Hicks, IDC
"Digital transformation is about using IT to achieve business outcomes. That’s it. If somebody tries to sell you a piece of technology without explaining exactly how it will improve your selected business-level KPIs, run the other way.
"Three things follow from this definition:
- "By themselves, digital services and digital channels don’t equal digital transformation. You can, though, use them as the subject of transformation KPIs: some operators work toward increasing the number of services they roll out over a given period, or moving a certain percentage of customer interactions to digital channels.
- "You can digitally transform any part of your organization, including back office functions like human capital management. If IT is helping that specific function lower costs and/or help the rest of the business generate new revenue, it's digital transformation.
- "You may need help redesigning processes, reorganizing your teams, capturing the right information, and so on. Incorporate that into your purchase decisions.
"In general, digital transformation should be about lowering the opportunity cost and risk of innovation, enabling telcos to experiment with more offerings oriented to more customer segments without breaking the bank. No matter where you sit in the organization, moving fast based on solid information is the goal," Andy Hicks, research director, EMEA telecommunications and networking group, IDC.
AT&T Business: Increasing complex data flows leading to fundamental shifts
Roman Pacewicz, AT&T
"Digital transformation is the massive shift to adopt technology in all aspects of human society. It’s disrupting and enabling businesses across industries. It doesn’t matter if you’re big or small, or in retail, healthcare or financial services, everyone is being impacted.
"This transformation is being driven by today’s competitive business landscape, increasing power of the Internet of Things (IoT) and rising consumer expectations. Businesses are turning to new technology to help them drive out costs, increase revenue and improve the customer experience.
"The IoT is bringing new possibilities that we never thought possible, and as a result, the flow of data is more complex than ever before. Anything and everything is being connected and it’s causing fundamental shift in how we think about networking. Networking today is no longer about individual products but holistic solutions that help ensure everything is connected and securely managed from end point to end point.
"At the center of this transformation is the consumer. As a society, we have access to information from everywhere at any time to browse, shop, text and explore. This has truly redefined our behavior and set the bar for the level of personalization we all expect. As a result, businesses are being expected to do more with less and are harnessing technology to meet today’s 24/7 always-on needs," Roman Pacewicz, chief product officer, AT&T Business.
— Carl Weinschenk, Contributing Writer, Telco Transformation