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 clrmoney
1/19/2018 11:48:50 AM User Rank Platinum 
Transform Sigma CTO
I think that it can be done because there are always new things to explore if it will make things better in the long run so I'm for whatever makes Sigma CTO a success.
 vnewman
1/19/2018 7:20:07 PM User Rank Platinum
Re: Transform Sigma CTO
This is where the importance of a good change management strategy and team to implement it can not be underestimated. Corporate cultures are typically heavily ingrained and having someone with the skill set to transform it is invaluable. You need someone who sees the company’s vision, can get the buy-in from top management, can communicate effectively to staff and identify “informal” leaders in the organization to get others on board.
 afwriter
1/20/2018 5:32:28 PM User Rank Platinum
Re: Transform Sigma CTO
That takes a special kind of person and one that is willing to take risks and stand behind them for sure. I like how she points out that transformation is not always a democracy.
 mpouraryan
1/21/2018 5:08:02 AM User Rank Platinum
Re: Transform Sigma CTO
As I saw to all "Happy Sunday", I can't help but respectfully disagree. The idea that somehow we should "follow" someone is not the case--the need to lead--but learn is critical. The problem is that the Frightful Five is getting "Too big" to fail--there lies the challenge and pretty much "culture" may not matter.
 ms.akkineni
1/21/2018 3:14:07 PM User Rank Platinum
Re: Transform Sigma CTO
@mp:
Agreed. Gone are the times where you simply follow someone or something and be able to achieve. Certainly it helps to follow and get some learnings. But there must be some meaningful new or change clearly visible to be able to succeed or sustain thereafter. mpouraryan
1/21/2018 5:19:24 PM User Rank Platinum
Re: Transform Sigma CTO
The problem is to seew what is truly "objective" meaningful change especially, for instance, in light of the stuff that came out of #CES2018--for instance. People seem to want to embrace the "immediate' at the expense of the long-term. The challenge for leadership is to change that. Not easy...isn't it?
ms.akkineni
1/21/2018 9:26:07 PM User Rank Platinum
Re: Transform Sigma CTO
Ofcourse, not an easy objective.
I would think - Chnage / Transformation for an organization needs planning at two different levels. 1. Short Term chnage initiative 2. Long term Transformation Being part of corporate, big or small, we all are aware of things that we wish to change immediately as well as in future. So any managemnet after realizing that there is a need for change, first step is to conduct surveys throughout the organization. That may give them invaluble inputs for planning in both short as well as long terms. mpouraryan
1/22/2018 12:02:02 PM User Rank Platinum
Re: Transform Sigma CTO
They go hand in hand no doubt--There needs to be a sense of commitment to it that can be overwhelming especially as, let's say, we're talking about potentially automating tasks. As an Example, there is an nitiative to automate 111 (similiar to 911) calls in the US. now that's a scary prospect--isn't it?
vnewman
1/23/2018 10:25:00 PM User Rank Platinum
Re: Transform Sigma CTO
@mpouraryan - wow - can you elaborate a little bit on that? That’s certainly a process change which, like cultural change, requires a systematic approach.
mpouraryan
1/23/2018 11:53:02 PM User Rank Platinum
Re: Transform Sigma CTO
Here is some "insight" on it..Just wanted to make sure I share some insights on it:
http://www.telegraph.co.uk/technology/2017/01/05/nhs-trials-artificial-intelligence-app-place-111-helpline/ ms.akkineni
1/23/2018 11:17:56 PM User Rank Platinum
Re: Transform Sigma CTO
@mp:
I hear you and also know why the thought of automating 911 / 111 is scary. But more than scary, i would question if that is practical? It can't be automated 100%. May be the first level till the call gets detected and routed to concerned department needed like police, medical assistance, fire etc.,. Post that some personal interaction is mandatory if the idea is to provide right help when needed in emergency. mpouraryan
1/23/2018 11:54:06 PM User Rank Platinum
Re: Transform Sigma CTO
The fact it is coming is something we have to think through no doubt. How we respond is up to us--right?
ms.akkineni
1/24/2018 8:05:11 AM User Rank Platinum
Re: Transform Sigma CTO
Absolutely, being aware of what's coming and to be ready with a response plan is the best and least possible thing that we can do. I will check the other link you shared to get better insight, thank you.
mpouraryan
1/24/2018 8:50:52 AM User Rank Platinum
Re: Transform Sigma CTO
..but the key is not to be reactive, but anticipate and make sure that this is done in a way that is beneficial for the long-term. Looking forward to the feedback at hand.
ms.akkineni
1/28/2018 11:44:44 AM User Rank Platinum
Re: Transform Sigma CTO
@mp:
Very true. In general we tend to be naturally reactive. But that subsides the ability to think and reactions tend to be more impulsive. If chnage is perceived right way, that's when reaction can be avoided. Instead we get an opportunity to learn more about it and be anticipative about how we can move along the lines of forthcoming change and gear towrads the same. mpouraryan
1/28/2018 6:35:08 PM User Rank Platinum
Re: Transform Sigma CTO
Part of the challenge, then, is to make sure that we never create what I"d like to call a "zero sum " atmosphere that merely rewards winners--everyone has to be vested in the whole process--although with the zeal of Automation and lack of true apparent regard for Human Capital, one wonders as epitomized by this:
https://www.theguardian.com/us-news/2018/jan/22/amazon-go-convenience-store-corner-shop?CMP=Share_iOSApp_Other Remaining hopeful, though, as we bid farewell to January 2018...have to....  freehe
1/23/2018 10:03:31 PM User Rank Platinum
Re: Transform Sigma CTO
@afwriter, I agree. I just read an article that the most successful people in the world including millionaires and billionaires took several risks which was a key to their success. It does not a special kind of person. Type A personalities are usually not the right type of personality for a CEO position. You need a though leader, innovative, creative personality type.
vnewman
1/23/2018 10:34:24 PM User Rank Platinum
Re: Transform Sigma CTO
Might I even add to that - you need someone with narcissistic personality disorder. Seriously.
ms.akkineni
1/23/2018 11:22:46 PM User Rank Platinum
Re: Transform Sigma CTO
Risk taking is one common desired quality that is noticed across c-level executives and enterpreneurs. Not only risk, one should be ready to deal with potential damage if needed. It is ot practical to expect 100% success in very first or every attempt. So one must be ready to face. I don't eamn to say that will happen in all cases, but there is a chance.
 elizabethv
1/24/2018 8:25:58 AM User Rank Platinum
Re: Transform Sigma CTO
ms.akkineni - I would think that risk taking is typically seen as one of the most lauded qualities a person can have in our society. And I suppose it's a good quality. It tends to be risk taking that has the possibility of bringing on the most progress as a whole. There is a picture hanging up in the art room of the school my son will be going to next year. The picture shows an iceberg. You see the top of the iceberg out of the ocean and it is labeled as "success." And then the part of the iceberg under the ocean is labeled "Hard work, failure, growth." All people see is the part of the iceberg that is above the ocean, and no one sees all of the hard work, failure and growth that goes into your success. I absolutely love the picture.
ms.akkineni
1/24/2018 8:36:39 AM User Rank Platinum
Re: Transform Sigma CTO
@elizabeth:
Wow, that sounds inspirational - hard work, failure, growth. Unless we start thinking that failure is a perfect opportunity to learn we can not expect growth or positive result. One has to be ready to accept failure and move on. We all know and heard about several prominent leaders on how they reached to that point of success.
 Ariella
1/24/2018 10:54:36 AM User Rank Author
Re: Transform Sigma CTO
@elizabethv yes, and a variation on that theme is depicted in these illustrations:
  elizabethv
1/25/2018 9:09:54 AM User Rank Platinum
Re: Transform Sigma CTO
@Ariella - That's a great one too! (Side note, it's kind of fun trying to figure out how he rode a bike over the lake.) It does get really easy to see people's success and think getting there was easy. A natural thought process even. But it just isn't true. Few ever come across success that easily. So for the rest of us, we'll just have to keep riding bikes across lakes.
Ariella
1/25/2018 9:13:18 AM User Rank Author
Re: Transform Sigma CTO
@elizabetjv thanks for pointing out the lake as it made me think about the illustration more. I'd take it to mean that on her path toward goals, we see obstacles in our path that look like they will stop our getting through. Then we have to deviate a bit to build the bridge that will allow our bikes to get across the lake. It's like when people have to deviate from their dream job path to earn the money for the course of study that will qualify them.
ms.akkineni
1/25/2018 10:55:31 AM User Rank Platinum
Re: Transform Sigma CTO
Absolutely. It isn't practical to expect complete smooth ride. It is very common to hit obstacles along the way and appropriate adjustments must be made to proceed. This is where agile approach helps a great deal as that gives leverage to validate process / results in short intervals and can reassess the future plan.
 DHagar
1/25/2018 5:37:54 PM User Rank Platinum
Re: Transform Sigma CTO
@ms.akkineni, this article and interview is so true. This is what inhibits and/or prevents the true implementation and use of technology, let alone the ability to change and transform the operations to gain the planned benefits from the technology.
This has been the overlooked elephant in the room, in my opinion. Unless we learn how to move this beyond CTO's, it will have a limited capability and too often end up operating as a silo of progress rather than enterprise transformation. mpouraryan
1/25/2018 6:10:02 PM User Rank Platinum
Re: Transform Sigma CTO
It seems to me that a lot has to do with the "Vision Thing"--which means in essence where do we wish to be and how we intend to get there--it has to do with not adopting Technology for Technology's sake and really understanding the back-end implications of it. That seems to be the missing piece.
DHagar
1/25/2018 6:19:19 PM User Rank Platinum
Re: Transform Sigma CTO
@mpouraryan, well said! And that takes skill development widely in the organization to be "able" to effectively use it, then creating the vision to see the value, then preparing the organization for the transformation, and then effectively operating with the added capabilities of the transformed environment.
Anything short of that becomes a "tactical" installation. mpouraryan
1/25/2018 6:22:30 PM User Rank Platinum
Re: Transform Sigma CTO
..and if I may humbly add, it has to align with the braod mission and the vision of the organization that all buy into on a constant & consistent basis. it should never be about the "gadget" :) :)
DHagar
1/25/2018 6:29:49 PM User Rank Platinum
Re: Transform Sigma CTO
@mpouraryan, I am with you! The connection and value needs to be transparent and clarify operations with continuity with goals. That can tie the organization together and unify the various functions and departments to working towards the same priorities. That will not only engage the total organization but empower with full capability.
mpouraryan
1/25/2018 6:40:02 PM User Rank Platinum
Re: Transform Sigma CTO
The question is how, though--and wonder who has the true "secret sauce"--This was triggered in my mind as I saw this earlier today:
https://medium.com/@steve.yegge/why-i-left-google-to-join-grab-86dfffc0be84 DHagar
1/25/2018 6:53:24 PM User Rank Platinum
Re: Transform Sigma CTO
@mpouraryan, the answer is in leadership with each organization's staff and human capital. If we disengage them from the decisions and the process, or follow just a model for any corporation we will not get the results. We have to engage and apply the technology to the specific interests and needs of our staff. Not easy, but that is what leadership is all about today anyway! So it fits in that space.
mpouraryan
1/25/2018 6:57:39 PM User Rank Platinum
Re: Transform Sigma CTO
The problem is that Human Capital is being increasingly discounted--as all know I have repeatedly expressed concerns about--how do we mitigate it? Can we?
DHagar
1/25/2018 7:04:16 PM User Rank Platinum
Re: Transform Sigma CTO
@mpouraryan, truly there are "some" that are resonding that way - the easy and quick solutions - that is why this article and interview from Sarah is great in recognizing they are not developing the culture to gain the benefits. But there are leading advocates - Thomas Stewart and others, Gary Hamel, that advocate the upskilling of human capital.
I am working with a Dean of Computer Science with one of the California State Universities and the term he has referenced for me is "Digital Intelligence". So there are people that are thinking differently - the good news! Plus, our thinking community on Telco Transformation. mpouraryan
1/25/2018 7:22:04 PM User Rank Platinum
Re: Transform Sigma CTO
I would humbly suggest that we should deem it "Digital Competennce" which then transforms into "Digital Intelligence". We have to establish the competennce first..right?
DHagar
1/25/2018 7:25:46 PM User Rank Platinum
Re: Transform Sigma CTO
@mpouraryan, excellent point! Yes, I fully agree - you cannot get to that point unless we build that competency.
afwriter
1/26/2018 1:04:04 AM User Rank Platinum
Re: Transform Sigma CTO
The human element will always be the human element. At the end of the day, humans aren't their mechanical features, there will always be work for our brains.
mpouraryan
1/26/2018 1:19:22 PM User Rank Platinum
Re: Transform Sigma CTO
Let's hope that your optimism is shared by the Likes of Facebook et. al.
DHagar
1/26/2018 5:22:22 PM User Rank Platinum
Re: Transform Sigma CTO
@batye, thanks! Yes, if we don't make it a tool for humans we will have a hard time getting humans to effectively engage with it. And why have technology then?
elizabethv
1/26/2018 10:33:36 AM User Rank Platinum
Re: Transform Sigma CTO
@mpouraryan - I think that's an important distinction you make. And could be the difference between one hit wonders and successful bands overall. The focus has to be on a broad overall goal that should realistically be ever-evolving to meet the needs to the clientele and company. I recently saw a post by someone, possibly Richard Branson, a taxi driver told him to never work for money (I think this was long before he had made a ton of money.) I think if a companies goal is money, they will quickly lose focus and the ability to be successful. (This could be what's happening with Netflix right now.)
DHagar
1/26/2018 5:23:39 PM User Rank Platinum
Re: Transform Sigma CTO
@elizabethv - good thoughts! In actuality, profit is a "result" not a goal. It has to be in context with customers, employees, etc., in order to produce value and earn money.
ms.akkineni
1/28/2018 11:39:06 AM User Rank Platinum
Re: Transform Sigma CTO
@DHagar:
Unless we learn how to move this beyond CTO's, it will have a limited capability and too often end up operating as a silo of progress rather than enterprise transformation. This is so true. Undoubtedly it has to start from there when it comes to defining strategy and vision. But then all that needs to be cascaded down appropriately so staff at different levels can pick their share of responsibilities in the whole process. DHagar
1/29/2018 4:57:43 PM User Rank Platinum
Re: Transform Sigma CTO
@ms.akkineni, well excellent point! You are absolutely correct! If we do not have decentralized information with access to multiple levels there will be no connections of operations with strategy and therefore minimal value.
ms.akkineni
2/21/2018 2:21:12 PM User Rank Platinum
Re: Transform Sigma CTO
@DHagar:
Thanks. Working in silos is no longer practically working in organizations. Sharing information and collaborating cross functionally is turning out to be most effective way to attain good results. DHagar
2/22/2018 5:15:44 PM User Rank Platinum
Re: Transform Sigma CTO
@ms.akkineni, absolutely! We have moved from individual production to system processes - that requires collaboration in execution, planning, etc.
ms.akkineni
2/23/2018 2:29:02 PM User Rank Platinum
Re: Transform Sigma CTO
@DHagar:
The model has changed and still changing. This is all part of the TRANSFORMATION. Isn't it? DHagar
2/23/2018 4:48:05 PM User Rank Platinum
Re: Transform Sigma CTO
@ms.akkineni, indeed! The reality is that we all operate in "systems" of processes or platforms that relate resources and how they are used to different and dynamic goals that result in increased value to the customer. The ability to work in these new systems to optimize value to the customer in goods and services is the new game. So we have to learn new combinations of work, resources, and operations to accomplish and increasingly dynamic set of goals. The companies that do that, i.e., Toyota et al, are leading the way and prove successful!
ms.akkineni
2/24/2018 2:02:33 PM User Rank Platinum
Re: Transform Sigma CTO
@DHagar:
Yup, in total agreement. Getting the right combination of work, resources and operations appear to be key in any transformations. As you said, companies that are getting it right are succeeding. I also would like to mention Amazon as the key player that is constantly coming up with new ways and most importantly by kepping their prime focus in user experience. DHagar
2/26/2018 5:40:35 PM User Rank Platinum
Re: Transform Sigma CTO
@ms.akkineni, well there you go - yes, they definitely have won the hearts and minds of their loyal customers! Not only are they winning customers but demonstrating clear value in building loyalty that works against customers wanting to change. This is the value of real customer service. It creates an unbeatable market position!
ms.akkineni
2/27/2018 11:28:03 AM User Rank Platinum
Re: Transform Sigma CTO
@DHagar:
That is very true. As you said, besides having customer experience as one component, focus also need to be on what kind of value the change is supposed to bring. When there is real value customers automatically will see that and appreciate. DHagar
2/27/2018 5:56:14 PM User Rank Platinum
Re: Transform Sigma CTO
@ms.akkineni, exactly! They know the "real thing"!
DHagar
1/25/2018 5:34:28 PM User Rank Platinum
Re: Transform Sigma CTO
@Ariella, well stated! It becomes the reality base that opens or closes the doors to achieving the desired goals. It is in contrast to the "aspirational" desires of how we would like things to work.
elizabethv
1/26/2018 9:14:13 AM User Rank Platinum
Re: Transform Sigma CTO
@Ariella - That's a really good interpretation. And makes me feel a little bit better about my own life path. I'm glad this kind of thing is being pointed out and discussed more. I kind of wonder how many people over the years have decided to give up and quit because they didn't realize how hard it was for everyone else to achieve their success. Especially with social media any more, people tend to just focus on highlights and you rarely see struggles. It's good to know most of us don't arrive at our goals without a little turmoil.
ms.akkineni
1/25/2018 10:47:49 AM User Rank Platinum
Re: Transform Sigma CTO
@Ariella:
That is a very good illustration. That's how success is perceived for outside the world. Everyone gets to see only the end result - either success or failure. What is more important is the journey in either case, could be so valuable. mpouraryan
1/21/2018 5:09:33 AM User Rank Platinum
Re: Transform Sigma CTO
You're envisoning "nirvana"--can such a super person exist? Can it be possible to nurture such individuals? Have you seen it in action?
ms.akkineni
1/21/2018 3:09:33 PM User Rank Platinum
Re: Transform Sigma CTO
@vnewman:
Change Management strategy has become key within the enterprise recently. I also noticed that companies are hiring change management specialists. This clearly explains how companies are focusing into transformation strategy. vnewman
1/21/2018 10:38:32 PM User Rank Platinum
Re: Transform Sigma CTO
I think for now it’s only the most enlightened companies who are willing to fork out the funds to bring a change management specialist or team on to the payroll. The organization is a system and within that system lies a subset of smaller systems. You need a systemic approach to change for a cultural shift to take place. Most organizations address change by using essentially a party invitation: What. When. Time. That’s only the tip
Of the iceberg.
ms.akkineni
1/21/2018 11:18:48 PM User Rank Platinum
Re: Transform Sigma CTO
@vnewman:
Absoluely, bringing special focussed talent onboard would only be contingent upon budget constraints of the company. Even otherwise companies are pulling several internal head together to frm a group that could identify areas need transformation, analyze, define, plan and set up an approach for smooth implentation. freehe
1/23/2018 10:01:19 PM User Rank Platinum
Re: Transform Sigma CTO
@vnewman. I totally agree. Transformation is the key to success of any company no matter what the size. So many company executives don't know how to map out a vision or lack the skills to implement one. In addition, many don't have the right employees to help transform the company which is why most CEOs last for 1-3 years.
ms.akkineni
1/28/2018 11:51:06 AM User Rank Platinum
Re: Transform Sigma CTO
I would say - It needs all the right combination for such initiative.
A clear thinker at top level that can define strategy and vision. A next level leader that can cascade the objective well into mutile layers teh right way. A group of right skilled staff that can roll their sleeves up and take up the responsibiity and get the work done. elizabethv
1/29/2018 10:06:52 AM User Rank Platinum
Re: Transform Sigma CTO
@ms.akkineni - I think you're right, staff is a really important part of of the equation. Which also pulls in employee morale, because even an otherwise good employee could kill employee buy-in and sink the entire idea of a good culture within the company.
ms.akkineni
2/21/2018 2:36:22 PM User Rank Platinum
Re: Transform Sigma CTO
Yup. Staff is an integral part of the whole transformation as the change has to happen within and the greates challenge lies in there. Any change for human kind is not as simple as it sounds or appears.
 dlr5288
1/31/2018 1:40:55 PM User Rank Platinum
Re: Transform Sigma CTO
Completely agree. It’s all up to team work and how the different pieces of the team work together to get things done.
ms.akkineni
2/21/2018 2:23:17 PM User Rank Platinum
Re: Transform Sigma CTO
@dlr5288:
Team work an dcollaboratin have become two important factors in ay organization in current times. So information sharing and working with cross functional teams appears to be most powerful approach within entreprise. dlr5288
2/27/2018 4:56:03 PM User Rank Platinum
Re: Transform Sigma CTO
And it’s no wonder why. I can see many more things being able to get done and new ideas being thrown around in a group setting!
ms.akkineni
2/28/2018 11:16:35 AM User Rank Platinum
Re: Transform Sigma CTO
Absolutely. As we hear, putting ten heads together is better than just one. We get to see and hear from different individuals or groups and that brings in different perspectives into the process. That way we can ensure tat we are not leaving certain aspects unthought. The other thing to remember is - there must be well integration and coordination here, if not things would go haywire and the whole purpose would be ruined.
dlr5288
2/28/2018 11:38:06 AM User Rank Platinum
Re: Transform Sigma CTO
And I understand that the more people involved the harder it may be to agree on one thing. But like you said, it’s a bunch of people coming together with their own new ideas. It’s really a great thing!
ms.akkineni
3/16/2018 11:34:20 PM User Rank Platinum
Re: Transform Sigma CTO
@dlr5288:
You are very much right. Not to ignore, there is this risk of spending more time and energy for more heads to agree on things. But all that needs to be strategized prperly and the leader must know when and where to make the call. More heads are good to get more inputs and thoughts but not necessarily for decision making. dlr5288
3/28/2018 7:53:54 PM User Rank Platinum
Re: Transform Sigma CTO
Exactly! And I think more time spent in the beginning to agree on factors will result in having the best product outcome.
ms.akkineni
3/28/2018 9:02:12 PM User Rank Platinum
Re: Transform Sigma CTO
@dlr5288:
Absolutely. All that is needed to take in all the inputs and compile the best practical approach to move with inorder to achieve best outcome. dlr5288
3/28/2018 10:39:03 PM User Rank Platinum
Re: Transform Sigma CTO
I completely agree! I also think working in group settings kind of forces people to think outside the box and further their thinking.
elizabethv
1/24/2018 8:16:34 AM User Rank Platinum
Change
Michel said she's gotten zero push back on wanting to change or on the value proposition of changing, but a lot of pushback on how to change.
My guess is, this is typically where most people have issues with completing change. Because the idea of change, is generally an appealing idea. (Even if we tend to resist it.) Change still gets a pretty positive spin more often than not. It's trying to get people to agree on how to change that is going to bring up the most issue. ms.akkineni
1/24/2018 8:43:26 AM User Rank Platinum
Re: Change
@elizabeth:
I would have to say true and not so true in all cases. In general any change surely brings some anxiety to every one. How it gets communicated clearly outlining what, why and how by leadership plays very key role on how it will be received. However there are some that really have tough time accepting, no matter what. I have come across such people personally and witnessed just quitting because of unwillingness to accept and learn more about it. So it depends on how you get to perceive.
elizabethv
1/25/2018 9:00:47 AM User Rank Platinum
Re: Change
@ms.akkineni - That's a great point. Communication is really an important part of all change. How change is communicated could definitely make or break an idea. Companies generally have a position or even department in charge of making sure communication is done appropriately and effectively.
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