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batye
batye
1/27/2018 6:48:16 PM
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Platinum
Re: Automation Leading 5G Era
@afwriter yes, this days technology gives you better control over your life and easy to see and control little things in life... 

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JohnBarnes
JohnBarnes
1/23/2018 9:02:38 PM
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Platinum
Re: Widening the growing pains ...
Kishore, Absolutely; for a while there will be work for people people who can talk to people and who are proficient on the more and more automated systems. But not for as many as the techs who were laid off. And not as well paid because they won’t have to know as much in as much detail. And every time one of them handles a case, the recording of it becomes training material for the AIs. So doom won’t all fall all at once — but fall it inevitably will.

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Kishore Jethanandani
Kishore Jethanandani
1/23/2018 7:32:13 PM
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Author
Re: Widening the growing pains ...
@JohnBarnes: And it may be worth mentioning that the jobs required to communicate in natural language will increase. This is not only because of the technical illiterate need help but also because a long sequence of automated and confusing steps have to be often executed before anything gets done. My experience with mobile apps is that they almost never have adequate documentation technical or otherwise and often I have to abandon them because I just don't have that much time to figure them out. The voice assistants are barely usable when they can't recognize your accents. So more jobs to get them right. Then the number of apps keep increasing with automation so jobs go up X number of times.

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Ariella
Ariella
1/23/2018 5:47:10 PM
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Re: Automation Leading 5G Era
@Joe agreed. The tech then is no longer just the means to an end that is about serving actual rather than manufactured needs.

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Ariella
Ariella
1/23/2018 4:52:17 PM
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Re: Widening the growing pains ...
@JohnBarnes You're absolutely spot on! My husband's job is solving those ticket problems, and the automation helps not a whit. It just puts people through an extra round -- like phone menus -- which increases their frustation. Yes, I suppose you can have a recording a la "The IT Crowd" that suggests trying to turn it off and on again. But really, as you said, many of the problems are unique and require some diagnosis to find out the root cause of the problem and then solve it.

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JohnBarnes
JohnBarnes
1/23/2018 3:00:38 PM
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Platinum
Widening the growing pains ...
(Yes, I know that title is a mixed metaphor. This post may be metaphor sangria before I'm done ...)

Because handling trouble tickets is so labor intensive it's a natural bottleneck to be automated around (because disemploying workers, and thereby moving money from wages to profits, is where the money is!) So as Antlitz says, it's going to be a high priority area. 

Unfortunately the reason trouble tickets have resisted automation is that they tend to be unique (if the problems they track had single causes and fixes they would mostly be automated already).  And they tend to come from the least tech-savvy people and remote sites(since by definition they're something you can't fix locally). 

The people who need help the most are very apt to be the ones who have the most trouble using the early automated systems, because at first they won't communicate in anything very much like natural language and they'll tend to assume a user who knows what s/he needs; that's pretty typically the pattern for automating a formerly human service (think of the early voice recognition phone systems).  

Over time, the automated systems will improve, and some of the users will get a bhit more tech savvy, and eventually it will smooth out, but it's going to be rough ride at first, and the roughness is going to be on the marginal users (and on the people who lose their jobs).

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afwriter
afwriter
1/22/2018 11:06:23 PM
User Rank
Platinum
Re: Automation Leading 5G Era
@Joe maybe dependent is too strong of a word, but it does make life way easier. I recently went on my first vacation ever and felt much more secure as I had my boarding passes on my phone and the airline was constantly sending me updates about where my bags were and any changes there were in boarding. Sure, I could have survived without that stuff but it was nice to have. 

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Joe Stanganelli
Joe Stanganelli
1/22/2018 9:45:49 PM
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Re: Automation Leading 5G Era
@afwriter: Call me a cynic, but any technology that has made us "dependent" upon it doesn't sound like much of an "advancement" to me... ;)

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Joe Stanganelli
Joe Stanganelli
1/22/2018 9:44:59 PM
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Author
Re: Automation for 5G Era
@afwriter: Slow down, there. 5G's great, sure, but there's only so much spectrum to go around. All 5G represents, really, is a next-gen stop-gap measure as the biggest of the big on the wireless side roll out more fiber to converge more effectively in the fixed-wireline market.

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DHagar
DHagar
1/17/2018 7:05:28 PM
User Rank
Platinum
Re: Automation Leading 5G Era
@afwriter, I fully agree.  We can only anticipate known uses, but the development and applications will unveil unknowns that may even dwarf the initial uses!

Exciting times!

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