Comments
srufolo1
12/14/2017 10:57:19 AM
User Rank Platinum
Re: Digital Transformation
@mpourayan We really screwed ourselves this time. You have to wonder what the future is for children being born today.
mpouraryan
12/14/2017 11:07:15 AM
User Rank Platinum
Re: Digital Transformation
Let's not lose all hope as this Fortune Note noted:
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Artificial intelligence is so hot it's on the verge of becoming a cliché. Yet the topic has so thoroughly permeated the strategic landscape that every CEO needs an AI plan, much as every leader needs to understand digital disruption, regulation, and cybersecurity.
I recently interviewed Walt Bettinger, CEO of financial-services goliath Charles Schwab, and over the course of discussing interest rates, asset allocation, and cash management, I asked him, almost in an obligatory manner, what Schwab was doing with AI.
His answer surprised me. The one-time discount brokerage had no interest in using AI to beat the market, knowing first that algorithms already were quite good at designing asset-allocation strategies and second that a computer couldn't consistently beat the market. Instead, Schwab was using home-built AI to "listen" to customer-service conversations and offer help to human representatives in real time. A client might have too large a position in one stock, for instance, and an AI could pick this up and alert the rep to alert the client. Only a computer, said Bettinger, could monitor tens of thousands of calls that way and offer constructive suggestions in real time.
The key to this example is that Schwab understands the limitations of AI and also the role humans play in making it work. Read my whole interview with Bettinger, in the current issue of Fortune, here.
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mpouraryan
12/14/2017 1:20:14 PM
User Rank Platinum
Re: Digital Transformation
...before I go "dark" for the w-end, I wanted to report on this...this is "AI" that continues to evolve:
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Guests welcome in-room digital concierge
Hotels are testing Amazon's Echo digital personal assistant device in rooms as an automated way to provide information that was once provided by staff, such as dining recommendations. "We have tested Amazon Alexa in-room at the W Austin, and the consumer feedback was overwhelmingly positive," according to Marriott.
Travel Weekly (12/11)
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Where will it all go?
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Italy's 5G auction could exceed a government target of raising €2.5 billion ($2.9 billion) after attracting interest from companies outside the mobile market.
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