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mpouraryan
mpouraryan
12/7/2017 7:59:16 PM
User Rank
Platinum
On the Prowl.....
As I read through these, what I took away was that ignoring the three pillars will be at One's Peril...especially as we continue to see an exponetial rise in data...when I see such commentary, it gives me a true sense of the reality at hand:

ttps://www.theguardian.com/small-business-network/kia-fleet-partner-zone/2017/nov/30/every-sme-is-now-a-data-business-how-to-succeed-in-the-era-of-analytics?CMP=

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clrmoney
clrmoney
12/8/2017 9:53:01 AM
User Rank
Platinum
Digital Pillars
I do know that you need to have great customer service in the digital world to keep them coming back for more menaing whatever service or product that you provide I order to continue to be successful.

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mhhf1ve
mhhf1ve
12/8/2017 7:27:50 PM
User Rank
Platinum
Having it all...
> "You can take out all your legacy systems in one go, but you have to keep in mind the risk of doing it while running the operation and competing in the market."

It's rare to see legacy systems get replaced in one shot.. Usually legacy systems continue until there aren't any more customers who are willing to pay for it. :P

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srufolo1
srufolo1
12/8/2017 10:38:02 PM
User Rank
Platinum
Digital Transformation
"Digital transformation is doing the old things in a much better and more efficient manner."

And I guess that's why operators in different geographical areas set different priorities. Some choose one pillar, such as customer experience, and other choose another. In the end, the old way will become obsolete, and there will be only a new and more efficient way of doing things.

 

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dcawrey
dcawrey
12/9/2017 6:07:03 PM
User Rank
Platinum
Re: Digital Transformation
They all should have different priorities. Every market is different, and technological progress moves forward at different speeds in different places. Transformation is about taking a local market and making it digital in the way consumers want to use it. 

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mpouraryan
mpouraryan
12/10/2017 6:34:35 PM
User Rank
Platinum
Re: Digital Transformation
...as I saw this optimstic assessment, this kind of concerned me too which I wanted to share because I have repeatedly said in my discourse, the need to be on guard and careful is ever so critical:

Google's newest AI, AlphaZero, was able to completely master chess in just four hours. The AI was also able to master more complicated games in less than the length of a normal work day.READ MORE

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vishalaug
vishalaug
12/10/2017 7:53:22 PM
User Rank
Author
Re: On the Prowl.....
Thanks. Yes.. behind all the fancy terms we hear, the reality is:- make the business a more attractive one to the shareholders. Utilize the digital disrupters to our own advantage, to make that reaility possible.

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vishalaug
vishalaug
12/10/2017 8:02:01 PM
User Rank
Author
Re: Digital Pillars
That is right. Great customer experience during customer service is so important. And so is the recognition that - customer experience goes beyond customer service.

But... if the product itselft is not good enough for the customer, he would not even purchase, and thereby will not come for a service. Hence it is also important to ensure that the product is relevant to the changing times. And that it gets delivered in an operationally efficient way, with good customer experience.

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vishalaug
vishalaug
12/10/2017 8:16:35 PM
User Rank
Author
Re: Having it all...
Not so common. But there are CSPs, which have taken an approach to replace sub-domains in one go – E.g. replace whole BSS-core in one go. Some CSPs do it in 2-3 phases, instead of a single phase. But there are indeed CSPs, which want to reach the target very fast.

Regarding the life-span of legacy: If the legacy is a duplicate function of the new system's function, and is adding to the TCO, then most CSPs want to replace it as early as possible. What they evaluate is the risk associated with its retirement.

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vishalaug
vishalaug
12/10/2017 8:30:19 PM
User Rank
Author
Re: Digital Transformation
That is right... till the new becomes the old :)

But... the principle remains the same. In order to keep the shareholders happy: products/services, which are relevant, have to be sold [Pillar1]; in an operationally efficient manner [Pillar2]; keeping the customer experience great [Pillar3].

As disrupters enter, these three pillars get transformed. 

All three are important to give better retuns to the shareholders.

 

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