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vishalaug
vishalaug
12/10/2017 8:49:38 PM
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Re: Digital Transformation
The full application of AI is still in its nascent stages, and there are quite a few "unknowns". Many a times the "unknowns" spook us.

For CSPs, AI adaptation/experimentation are in a few areas viz. Smarter IVR, network automation, advancing customer analytics further, etc.

As of now we can be optimistic that there will be sufficient controlling point for AI :)

 

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vishalaug
vishalaug
12/10/2017 8:32:01 PM
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Re: Digital Transformation
Absolutely. The prioritization would vary depending on various factors such as market condition, competitors etc.

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mpouraryan
mpouraryan
12/10/2017 8:30:35 PM
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Re: On the Prowl.....
Amen!!!

 

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vishalaug
vishalaug
12/10/2017 8:30:19 PM
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Re: Digital Transformation
That is right... till the new becomes the old :)

But... the principle remains the same. In order to keep the shareholders happy: products/services, which are relevant, have to be sold [Pillar1]; in an operationally efficient manner [Pillar2]; keeping the customer experience great [Pillar3].

As disrupters enter, these three pillars get transformed. 

All three are important to give better retuns to the shareholders.

 

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vishalaug
vishalaug
12/10/2017 8:16:35 PM
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Re: Having it all...
Not so common. But there are CSPs, which have taken an approach to replace sub-domains in one go – E.g. replace whole BSS-core in one go. Some CSPs do it in 2-3 phases, instead of a single phase. But there are indeed CSPs, which want to reach the target very fast.

Regarding the life-span of legacy: If the legacy is a duplicate function of the new system's function, and is adding to the TCO, then most CSPs want to replace it as early as possible. What they evaluate is the risk associated with its retirement.

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vishalaug
vishalaug
12/10/2017 8:02:01 PM
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Re: Digital Pillars
That is right. Great customer experience during customer service is so important. And so is the recognition that - customer experience goes beyond customer service.

But... if the product itselft is not good enough for the customer, he would not even purchase, and thereby will not come for a service. Hence it is also important to ensure that the product is relevant to the changing times. And that it gets delivered in an operationally efficient way, with good customer experience.

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vishalaug
vishalaug
12/10/2017 7:53:22 PM
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Re: On the Prowl.....
Thanks. Yes.. behind all the fancy terms we hear, the reality is:- make the business a more attractive one to the shareholders. Utilize the digital disrupters to our own advantage, to make that reaility possible.

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mpouraryan
mpouraryan
12/10/2017 6:34:35 PM
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Re: Digital Transformation
...as I saw this optimstic assessment, this kind of concerned me too which I wanted to share because I have repeatedly said in my discourse, the need to be on guard and careful is ever so critical:

Google's newest AI, AlphaZero, was able to completely master chess in just four hours. The AI was also able to master more complicated games in less than the length of a normal work day.READ MORE

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dcawrey
dcawrey
12/9/2017 6:07:03 PM
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Re: Digital Transformation
They all should have different priorities. Every market is different, and technological progress moves forward at different speeds in different places. Transformation is about taking a local market and making it digital in the way consumers want to use it. 

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srufolo1
srufolo1
12/8/2017 10:38:02 PM
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Platinum
Digital Transformation
"Digital transformation is doing the old things in a much better and more efficient manner."

And I guess that's why operators in different geographical areas set different priorities. Some choose one pillar, such as customer experience, and other choose another. In the end, the old way will become obsolete, and there will be only a new and more efficient way of doing things.

 

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