Comments
elizabethv
11/29/2017 8:42:08 AM
User Rank Platinum
Re: ...and as We Are Focused on "Digital Transformation"....
@dcawrey - I think a lot of us are becoming flexible. And it isn't just millenials. My goal here within the next 6 months or so is to be completely away from my traditional job and just have a few jobs that make up that pay. The scariest part of it all is really where my insurance will come from at that point. But I'll handle that situation when the time comes. I know another mom who describes herself as a Jack of All Trades, because she'll take just about any job for some extra cash right now.
elizabethv
11/29/2017 8:37:24 AM
User Rank Platinum
Re: ...and as We Are Focused on "Digital Transformation"....
@mpouraryan - That doesn't surprise me in the least! I could tell they were making a move in that direction when I left my last customer service job and every response was being scripted based on what surveys had shown them customers wanted. If customer says x, you say y. If customer says y, you say z. It was ridiculous and I was happy to pack my bags and leave shortly after. Personally, I don't fall into the category of what the "typical" customer wants apparently. Don't patronize me by telling me you've experienced a similar situation. That doesn't make me feel better. Just solve my problem. Though I never did as well in customer service until I finally accepted that any complaint a customer had, wasn't truly personal. And when you can remove that instinct, to take attacks personally, your ability to succeeed in customer service increases ten-fold. But it's hard for humans to do. So that they are creating a computer to do it - that isn't surprising at all.
Re: ...and as We Are Focused on "Digital Transformation"....
@JohnBarnes: That is so strange! Sounds like a pajama fight. Perhaps, the culture of an R&D institution. In industry, it is very rare to even have a discourse--you do what you are told. I am talking about the tech industry. Some of those bosses don't tolerate free discussion on Facebook.
JohnBarnes
11/28/2017 11:14:11 PM
User Rank Platinum
Re: ...and as We Are Focused on "Digital Transformation"....
Kishore,
That's strange. The couple of R&D environments where I worked for a while were places where the most productive discussions tended to be carried out in shouts, threats, and accusations, and the bosses knew it and only intefered if things got actually frightening. Difference of cultural style?
Re: ...and as We Are Focused on "Digital Transformation"....
@JohnBarnes: I have not come across bosses who appreciate arguments. I correct myself, some are open to it. In any case, there is nothing to stop you from having a conversation or discourse or argument using collaboration software.
vnewman
11/28/2017 10:25:57 PM
User Rank Platinum
Re: ...and as We Are Focused on "Digital Transformation"....
I’ve expressed similar sentiments in other threads - I find it astounding that it is still acceptable and expected to pay people based on the passage of time. That’s essentially what you’re doing when you pigeon-hole people into a 9-5 regimine.
JohnBarnes
11/28/2017 9:56:09 PM
User Rank Platinum
Re: ...and as We Are Focused on "Digital Transformation"....
Ariella, Kishore,
If I recall correctly --and going out there to look it up didn't turn up anything much -- there were some studies that showed that when people work from home, they tend to solve problems and submit finished work that reflects their old tried-and-true approaches. When they meet face to face to argue/discuss, it tends to force them further off the beaten bath.
But I can't find the study that said that. Have I jogged anyone else's memory?
Ariella
11/28/2017 4:11:22 PM
User Rank Author
Re: ...and as We Are Focused on "Digital Transformation"....
@Kishore Good point! If he proof of the pudding is in the eating, then perhaps the proof of a CEO (like a coach) shoudl be demonstrated by the successful performance of the teams they lead.
Re: ...and as We Are Focused on "Digital Transformation"....
@Ariella: Lately, I have heard more people emphasizing this idea of collaborating on-premise even if the workforce is spread around the world. It started with Yahoo whose CEO Marissa Mayer insisted that those working from home will need to come to office. Similarly, IBM which used a lot of off-site workers now wants them in the office or leave. This is so bizzare--Marissa turned out to be a terrible CEO with little to show by way of achievement. Similarly, IBM has not been the most innovative company. So where does this idea of on-premise collaboration come from?
JohnBarnes
11/28/2017 3:03:25 PM
User Rank Platinum
Flexibility comes from sharing, which works against planning
There are tensions built into the process Morawski describes. If you let people be flexible enough to work in smart ways, that is going to mean allowing innovation out in the field, and people are going to come up with solutions, which they will then share with others; after a while everyone will have shared it, there will be no standard version, and the company will depend on it (this based on the experience of once tracking dozens of variants on a simple spreadsheet calculator as they spread through four large offices of a single company; never did find the person who wrote it first, but he made a mistake in the formula he used for standard deviation, and only some users found and fixed it!) You can have careful control over quality and standards, speedy innovation, and a get-the-job-done approach ... you just can't have all of them all at once all the time.
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