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clrmoney
clrmoney
11/22/2017 10:52:48 AM
User Rank
Platinum
Cable vs Telcos
I know that cable has been here for a long time and provided customer services some good and bad like high prices and rip off deals. But the digital world there are a lot of niche companies that are coming out with digital things that will probably be a hit or miss. I think that cable has reach beyond its expiration date and we should find other ways to view as many channels as we like.

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DHagar
DHagar
11/22/2017 5:56:24 PM
User Rank
Platinum
Re: Cable vs Telcos
@clrmoney, cable's true test will come with their adapatability to the business enterprise market.

I believe that the platforms that would incorporate SDN-NFV could be a good channel, but that would be a stretch for the cable companies.  I am betting the telcos will win.

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ms.akkineni
ms.akkineni
11/23/2017 6:02:19 PM
User Rank
Platinum
Re: Cable vs Telcos
@DHagar:

You are right. Cable companies had their share of success in the past and now surely are considered dated. As you mentioned, they have to start adapting SDN - NFV to be in sync and that may not be very easy, but definitely not impossible. But as is canble companies are not ready to compete with Telcos yet.

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elizabethv
elizabethv
11/24/2017 9:07:16 AM
User Rank
Platinum
Re: Cable vs Telcos
@ms. akkineni - Exactly - Cable companies have had their day in the hay. Things are changing, and with it our culture. We aren't a society of sedintary beings who sit on the couch in the living room and watch television all day long. We have long commutes on public transportation, and we watch our shows on our phones. We stand in lines and can't be idle for even a moment before pulling out our phones. We go to restaurants and pull out a tablet so we can catch up on work, or daily news events. We are always connected. If cable companies can't figure out how to keep up with those demands, they will continue to be a thing of hte past. 

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dcawrey
dcawrey
11/24/2017 5:29:09 PM
User Rank
Platinum
Re: Cable vs Telcos
Lower prices are one thing, but does that mean the same level of service provided by the telcos? I'm sure it's possible, I just don't know if cable can do what it is promising to enterprises.

That's what telco companies have been for. 

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ms.akkineni
ms.akkineni
11/24/2017 11:24:31 PM
User Rank
Platinum
Re: Cable vs Telcos
@dcawrey:

Absolutely there is possibility for cable companies to offer services similar to Telcos, but only when they make chance to their business model to cater to current consumer needs. But definitiely not impossible. Once there is a level set with services, then comes the challenge of pricing.

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dlr5288
dlr5288
11/29/2017 3:17:49 PM
User Rank
Platinum
Re: Cable vs Telcos
Good points. It’s kind of sad to see where cable is today. I’m sure it’s hard to keep up with the prices that other services, such as Netflix, offer. Although cable offers a more broad spectrum, it does seem to be dying.

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ms.akkineni
ms.akkineni
12/1/2017 8:48:04 AM
User Rank
Platinum
Re: Cable vs Telcos
@dlr5288: Thanks. You are right, cable industry is not having good time in the market. They will continue to decline unless they make strategy changes to stay up to market trends. There could be some upfront investments which may be burdensome now but will have a positive ROI for sure. If not looking at how telcos are coming up future of cable industry is highly questionable.

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dlr5288
dlr5288
12/18/2017 6:33:28 PM
User Rank
Platinum
Re: Cable vs Telcos
Good points. It’ll be interesting to see where cable goes in the future and if it’ll be a thing of the past? But I love sitting down watching tv so let’s hope it doesn’t come to that!

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ms.akkineni
ms.akkineni
12/19/2017 4:21:47 PM
User Rank
Platinum
Re: Cable vs Telcos
I wouldn't foresee cable completely disappearing. But certainly will see changes on how cable companies operate in future. They certainly will tweak their offerings to current state needs for consumers.

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dlr5288
dlr5288
12/19/2017 8:51:47 PM
User Rank
Platinum
Re: Cable vs Telcos
True! Cable will have to really improvise and see what new the bugs they can work on in order to keep up with competitors. It will be interesting..

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ms.akkineni
ms.akkineni
11/24/2017 11:21:27 PM
User Rank
Platinum
Re: Cable vs Telcos
@elizabethv:

Very ture. Times have chnaged so much and so did the people. In general people are no longer limited to do one thing at a time. It is a culture shift altogether, everyone is so used doing multiple things at one time. So companies have to offer all possible options to satisfy needs of consumers as per changing trnds. Only then they will have a chance to grab market share.

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elizabethv
elizabethv
11/28/2017 8:43:39 AM
User Rank
Platinum
Re: Cable vs Telcos
@ms.akkineni - Isn't that the truth! I almost am never just working on one thing at a time anymore. Sometimes I wonder if I have undiagnosed ADD. Even away from any electrical device I can't stay focused on just one project. And I really don't remember being like that as a kid. It's electronic device endused ADD. I can't even imagine how bad my kids are going to be. They drive me bonkers already with their obsession over television. Even when I fight and limit it, they continue to try to weasel their way back. The other day I told my son to put his shoes on and come out side and help the rest of us with yard work. First I had to tell him he was going to lose his video games for the rest of the day. Then I told him he was going to lose them for a week - so he put his shoes on. And five minutes later there he sat playing the games. Like he had forgot why he was putting his shoes and and reverted to video games. Needless to say his video games are gone for a week. But it isn't just done when I give the consequence, because I still have to remind him continually. (He's 5.) It's like he's drawn to them. :-/

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ms.akkineni
ms.akkineni
12/18/2017 10:46:55 AM
User Rank
Platinum
Re: Cable vs Telcos
@elizabethv:

I feel a bit comforted after reading your post. I am cursing myslef so much these days that i am jumping in between tasks these days frequently both at home, work in general. Not sure if i am a bit stressed with my new job, total change of commute, dealing with highschool kid etc. After reading your post i started to think that it is also the time that we are in contributing to this. We have so many things going on around so our mind refuses to just stick to onething. It won't take much though for me to realize and take a step back and finish off what i stared with. But i think sometimes it is also required to change gears based on needs, which is still ok.

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DHagar
DHagar
11/27/2017 7:35:12 PM
User Rank
Platinum
Re: Cable vs Telcos
@ms.akkineni, true - they do not add distinctive value.  Until they can figure out the value they bring, I think they will be seem as potentially replaceable "middle men" in the picture.

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JohnBarnes
JohnBarnes
11/28/2017 2:30:23 PM
User Rank
Platinum
Re: Cable vs Telcos
DHagar,

On the other hand, as we've been discussing elsewhere, telcos and cable companies both tend to come out of a purely data-pipe past; their model is basically a common-carrier one of providing a way to move large amounts of data from point to point quickly and efficiently. And returns to purely data-pipe services are already falling and likely to fall much, much further; the real money is apt to be in extended data services, which is something in which both telcos and cablecos are very much beginners. 

Looks to me like a race between lumbering giants; the mouse on the motorcycle may not yet have entered the race (perhaps because s/he's still building or repurposing his/her motorcycle).

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DHagar
DHagar
11/28/2017 5:22:49 PM
User Rank
Platinum
Re: Cable vs Telcos
@JohnBarnes, excellent analysis!  You are correct - this is the dance of the elephants! 

I am betting on more innovation coming from the Telcos, in that they have having to increase agility with the changing technologies and service demands, as well as competition.

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ms.akkineni
ms.akkineni
12/18/2017 10:54:20 AM
User Rank
Platinum
Re: Cable vs Telcos
@DHagar:

Yes, We all are witnessing that competition has been extreme these days. Until there is a distinct value that a product or company can bring into the market, there is no life for survival. Any momentary positive response for whatever reason would be just temporary unless they bring real value that can't be replaced by other means.

 

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DHagar
DHagar
12/18/2017 6:25:31 PM
User Rank
Platinum
Re: Cable vs Telcos
@ms.akkineni, that's the new lesson for management and the strategy for success.  Profits are no longer a goal, but a result of a value strategy and the ability to execute and deliver true value.

That may be a positive result from our current markets and the multitude of changes we are experiencing.

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ms.akkineni
ms.akkineni
12/19/2017 4:14:08 PM
User Rank
Platinum
Re: Cable vs Telcos
@DHagar:

I would just go a bit further and add that profit still remains to be a goal but not just profit. Companies are definining strategy targeting not just at profits but also focusing on potential growth, evoloution, long term gains and sustainability

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DHagar
DHagar
12/19/2017 5:14:38 PM
User Rank
Platinum
Re: Cable vs Telcos
@ms.akkineni, well stated.  The new standards of competition are more complicated and are focusing on total value; which I think is an improvement.

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ms.akkineni
ms.akkineni
12/21/2017 11:13:17 AM
User Rank
Platinum
Re: Cable vs Telcos
Absolutely. Present consumer are not ready to settle in for anything small or partial. They needs full circle of package.

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DHagar
DHagar
12/21/2017 7:26:47 PM
User Rank
Platinum
Re: Cable vs Telcos
@ms.akkineni, true - consumers are highly selective. 

I believe this will continue and even gain momentum with the younger generations going forward.

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ms.akkineni
ms.akkineni
12/23/2017 4:03:04 PM
User Rank
Platinum
Re: Cable vs Telcos
@DHagar:

No doubt about it.

Younger generaions have much clarity in terms of their needs and expectations. Also i noticed a shift in corporate culture, many companies are bringing young leaders into key positions. That is a very good thought to match up with younger consumers. 

 

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DHagar
DHagar
12/27/2017 5:49:13 PM
User Rank
Platinum
Re: Cable vs Telcos
@ms.akkineni, great idea!  Yes, they understand each other with personal preferences and priorities.

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ms.akkineni
ms.akkineni
12/28/2017 4:54:57 PM
User Rank
Platinum
Re: Cable vs Telcos
Yes absolute ideal scenario. Sometimes that mismatch appears to be very evident and that acts as a clear barrier for progress. At least that would be taken care in this approach a.

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dlr5288
dlr5288
12/30/2017 9:27:00 PM
User Rank
Platinum
Re: Cable vs Telcos
I’ve noticed this too. Interesting idea to bring in younger people. Even if they do have less knowledge than the older people working there, they can bring something new in, as you said, for the younger consumers.

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ms.akkineni
ms.akkineni
1/21/2018 2:43:50 PM
User Rank
Platinum
Re: Cable vs Telcos
@dlr5288:

Absolutely, that is the whole point and purpose. We have working examples already with Facebook, Google that have young leaders leading companies with fresh perspective.

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dlr5288
dlr5288
1/22/2018 10:20:06 AM
User Rank
Platinum
Re: Cable vs Telcos
And I guess that’s really the only way to move forward. Someone at some point has to come up with fresh, new ideas. It can’t always be the same old thing..

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ms.akkineni
ms.akkineni
12/30/2017 11:03:09 AM
User Rank
Platinum
Re: Cable vs Telcos
@DHagar:

Correct. Besides being selective, young crowd has high expectations in general, not just limited to these initiatives. Often times those expectations are turning out to be not very realistic in terms of timelines. this whole ordeal is creating unrest among young generation and that is inducing lot of stress. Atleast this has been my observation.

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DHagar
DHagar
1/3/2018 6:59:16 PM
User Rank
Platinum
Re: Cable vs Telcos
@ms.akkineni, true!  Milennials have learned the "answers" but not what it takes to get the answers or what is involved.  So they know what they know but not what they don't know!  A real disadvantage as things change.  We have to go back and teach them perspective and context?

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ms.akkineni
ms.akkineni
1/15/2018 9:36:26 PM
User Rank
Platinum
Re: Cable vs Telcos
@DHagar:

So they know what they know but not what they don't know! ...


This is absolutely true. I see this tendency in my teenage son. The cocerning thing is they don't care much about it. In reality they don't want to spend any fraction of their time to realize that.

It was so funny to notice my son getting restless to watch complete movie at home this weekend. He was getting restless and wants to know the conclusion. To me that is a very scary trend and i credit all this to great smart age and devices and the mad rush in every single thig.

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batye
batye
1/16/2018 12:19:29 AM
User Rank
Platinum
Re: Cable vs Telcos
@ms.akkineni this days kids get borred easy as technology plus pvr's let you skip movie to the end... plus this days no one have time to sit relax and enjoy movie from begining to the end... 

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DHagar
DHagar
1/16/2018 4:43:18 PM
User Rank
Platinum
Re: Cable vs Telcos
@batye, exactly!  The appeal of the technology itself is in controlling your activities to the known results.  Where they will get into trouble is when they run out of what they know and to the edge of their knowledge.  Then they will have to go back to the drawing board to learn again - whether it is new technology or the use in entertainment.

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batye
batye
1/17/2018 1:07:16 AM
User Rank
Platinum
Re: Cable vs Telcos
@DHagar  in my books to prevent this problem constant education and development is a must... it like to try follow up technology and grow with it... 

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DHagar
DHagar
1/17/2018 6:53:07 PM
User Rank
Platinum
Re: Cable vs Telcos
@batye, exactly!  That is where the value lies in the ability to continue to develop uses and positioning technology in new context so that it continues to add value.

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ms.akkineni
ms.akkineni
1/16/2018 6:42:55 PM
User Rank
Platinum
Re: Cable vs Telcos
@batye: That is absolutely the sad reality. What makes me feel so funny is watching bunch of teenagers at movie theatre spending majority of the movie time using their smart phones.

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batye
batye
1/17/2018 1:11:42 AM
User Rank
Platinum
Re: Cable vs Telcos
@ms.akkineni this days we living in new reality where everyone wants information now, while multitasking at the same time... 

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ms.akkineni
ms.akkineni
1/17/2018 1:57:04 PM
User Rank
Platinum
Re: Cable vs Telcos
@batye:

Ofcourse, i think multitaking has become very normal not just in youngsters but for all. I also agree that rush to know the information has been increasing like anything. But retention rate for the same is very low.

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batye
batye
1/17/2018 5:37:31 PM
User Rank
Platinum
Re: Cable vs Telcos
@ms.akkineni yes you are right also size of the screen... if I use my brother tablet to reply to email I always make mistakes as screen small... if I use larger desktop I make less mistakes... 

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ms.akkineni
ms.akkineni
1/17/2018 7:20:10 PM
User Rank
Platinum
Re: Cable vs Telcos
@batye:

Absolutely, for the same reason i try not to use phone for emailing unless it is badly required. Hence it is very clear that we shouldn't ignore the value add from standard devices.

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batye
batye
1/18/2018 2:35:51 AM
User Rank
Platinum
Re: Cable vs Telcos
@ms.akkineni yes, I could not use my brother or my wife phone... tablet I could but screen is too small and I make errors... 

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ms.akkineni
ms.akkineni
1/18/2018 8:05:21 AM
User Rank
Platinum
Re: Cable vs Telcos
@batye: I bet you're not alone in that. Also i think we got to learn to live with that because the trend will only go upwards. For me as long as i am able to manage during show stopper situations i am just fine.

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batye
batye
1/18/2018 11:54:01 AM
User Rank
Platinum
Re: Cable vs Telcos
@ms.akkineni I do hope soo... on my end when I get stressed out - I started makeing more mistakes... I could manage... but I want quality of life...  

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ms.akkineni
ms.akkineni
1/18/2018 6:02:32 PM
User Rank
Platinum
Re: Cable vs Telcos
I can assure you in that. So take it easy. I am with you we all strive for quality of life. At the end of the day that is very important.

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DHagar
DHagar
1/16/2018 4:41:16 PM
User Rank
Platinum
Re: Cable vs Telcos
@ms.akkineni, well analyzed!  That is very true but will only remain so until things change.  As we begin to put a premium on "understanding" as part of digital literacy, as opposed to just having today's answers, that will change.

I look forward to the time when knowledge makes a difference again!

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ms.akkineni
ms.akkineni
1/16/2018 6:39:03 PM
User Rank
Platinum
Re: Cable vs Telcos
I can't agree more with you. The day this young generation realizes and acknowledge the power of knowledge without getting ahead so much into the end game that's when the real potential from them will come out. And i can't wait to see that change.

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DHagar
DHagar
1/17/2018 6:48:21 PM
User Rank
Platinum
Re: Cable vs Telcos
@ms.akkineni, at least that will have recent and current skills and will not have forgotten how to learn!  They will probably be fast learners and get up to speed very quickly because they will be in sync with the new concepts.

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ms.akkineni
ms.akkineni
1/17/2018 7:24:03 PM
User Rank
Platinum
Re: Cable vs Telcos
@DHagar:

We surely got to admit the fact that they are fast learners. But the trick is they will learn if they want to. They simply ignore if something doesn't interest them. I think that is the case with any generation, but this generation kids take/feel more liberty to make their own choices.

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DHagar
DHagar
1/17/2018 7:34:01 PM
User Rank
Platinum
Re: Cable vs Telcos
@ms.akkineni, very true!  We are going to have to learn how to resell knowledge won't we?  They will have to become enticed and hungry for what they don't know.  I guess that is going to take some learning on our parts as well?

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ms.akkineni
ms.akkineni
1/18/2018 8:00:41 AM
User Rank
Platinum
Re: Cable vs Telcos
@DHagar: Absolutely. We got to be more creative and inventive as well because things must sound cool, new and exciting at the same time to pull attention from this young generation.

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DHagar
DHagar
1/18/2018 5:00:47 PM
User Rank
Platinum
Re: Cable vs Telcos
@ms.akkineni, actually there is opportunity for us to learn together how to make knowledge more relevant and of importance to each of us.  So maybe they can help us advance as well and be good examples?

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ms.akkineni
ms.akkineni
1/18/2018 6:00:28 PM
User Rank
Platinum
Re: Cable vs Telcos
Can't agree more. That collaboration certainly helps bring motivation at both the ends. Good win-win scenario for sure.

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DHagar
DHagar
1/18/2018 6:02:43 PM
User Rank
Platinum
Re: Cable vs Telcos
@ms.akkineni, and maybe by doing this, we will not grow old - even when we add years!

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ms.akkineni
ms.akkineni
1/18/2018 6:09:25 PM
User Rank
Platinum
Re: Cable vs Telcos
LOL. Let us hope we will follow progressive approach so we get that level of partial satisfaction of partial accomplishment. Certainly years will go on and we will become relatively older. Good thing is we will also be more wise , stable and mature along the path. Agree?

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DHagar
DHagar
1/18/2018 6:19:28 PM
User Rank
Platinum
Re: Cable vs Telcos
@ms.akkineni, absolutely - if we keep striving!

Quick example - I had the pleasure of knowing Peter Drucker and his wife.  I visited with her four years ago when she was 102!  She lived in her home (with assistance), still read and was mentally active, and just gave up tennis in her mid-nineties!  Note:  She lived to 103 - that quality of life is attractive!

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ms.akkineni
ms.akkineni
1/18/2018 11:24:17 PM
User Rank
Platinum
Re: Cable vs Telcos
Wow...very inspiring !!! Creating that inner peace brings steability all around. You are lucky to get that experience. Thanks for sharing.

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DHagar
DHagar
1/19/2018 4:31:41 PM
User Rank
Platinum
Re: Cable vs Telcos
@ms.akkineni, you are most welcome!  It shows we can choose different pathways and affect the results?

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ms.akkineni
ms.akkineni
1/19/2018 5:01:15 PM
User Rank
Platinum
Re: Cable vs Telcos
Yes, it absolutely does. And you're so right about how multiple paths can derive end results.

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vnewman
vnewman
1/16/2018 10:58:22 PM
User Rank
Platinum
Re: Cable vs Telcos
Don’t be too discouraged though @ms.akkineni. I think it’s part of human nature. Remember Cliff’s notes? Although they are supposed to be used in conjunction with the literature, it was rare to find a student who did. It was much easier to use it as a short cut. The virtue of patience often is lacking in youth

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ms.akkineni
ms.akkineni
1/17/2018 1:40:13 PM
User Rank
Platinum
Re: Cable vs Telcos
@vnewman:

That certainly helps to make me feel better. Thanks for the attempt.

Yes, patience is the biggest lacking factor in today's youth. Also they don't see value in reading any literature. My son thinks all learning can be done in videos, without using any textbooks.

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vnewman
vnewman
1/19/2018 5:25:14 PM
User Rank
Platinum
Re: Cable vs Telcos
I mean the internet has changed the game with respect to research and learning. Remember the tenacity it took to look through months or years of microfiche and hunting through the card catalog and stacks of books? So I suppose we can hardly blame people for wanting to take the shortcuts they do. I do think it translates into an overall lack of patience across the board however.

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ms.akkineni
ms.akkineni
1/21/2018 2:33:15 PM
User Rank
Platinum
Re: Cable vs Telcos
@vnewman:

Well put thoughts about how things evolved. Completely in agreement with you on the longest path and timelines it took for the world to step into the age of internet and so forth...

But what i feel is since we spent all that time going trough multiple resources, we got some facts into our brains before we could fast forward. I think all that may be worthy enough at some point if not right away. The current generations are strating at a fast forward trend and hence have hardly any patience to wait for somthing. So it is very common for them to be restless to wait on anything 

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vnewman
vnewman
1/21/2018 10:18:29 PM
User Rank
Platinum
Re: Cable vs Telcos
@ms.akkineni. I do feel having to jump through so many hoops taught invaluable skills like resourcefulness and persistence, which seems to be a little harder to come by now.

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ms.akkineni
ms.akkineni
1/21/2018 11:22:52 PM
User Rank
Platinum
Re: Cable vs Telcos
@vnewman:

Absolutely, that was the exact point i was trying to explain. We had been thru all that and learnt all that. This generation is missing all that and hence has no clue on what it means to wait for soething, which is making them restless forever for everything. That concerns me the most and i don't foresee that gettig any better.

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vnewman
vnewman
1/22/2018 1:33:43 AM
User Rank
Platinum
Re: Cable vs Telcos
I also think if you look at it on the flip side, it makes us a class of impatient consumers with no manners because we can’t wait for even a reasonable amount of time to get an answer to a question.

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ms.akkineni
ms.akkineni
1/28/2018 11:55:10 AM
User Rank
Platinum
Re: Cable vs Telcos
@vnewman:

Ofcourse, we got to admit that with no debating at all.

All of us have lost our ability to wait on things atleast to some extent, varying up on individuals. We all got to change in that aspect.

Even younger generation has to start thinking about slowing down and also need to realize that it is ok to wait in some cases.

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dlr5288
dlr5288
1/31/2018 2:10:51 PM
User Rank
Platinum
Re: Cable vs Telcos
I’m guilty on this. I always want things now and quick. But I do agree. It’s important to slow down once in a while and take things as they come.

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afwriter
afwriter
11/23/2017 11:40:38 AM
User Rank
Platinum
Tough Competition
I think cable cos will be able to increase their market share but it won't be easy. The real trick for them to steal that business away from telcos is to offer something that they don't. I'm interested to see how they continue to develop in the next couple years and what they can offer to compete with telcos.

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ms.akkineni
ms.akkineni
11/24/2017 12:37:10 AM
User Rank
Platinum
Re: Tough Competition
@afwriter:

I am equally curious to see how these cable companies are going to be reshaped in future. The challenge certainly is no simple but ofcourse not impossible too. It all depends on how well they adapt new and  transform the model.

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JohnBarnes
JohnBarnes
11/28/2017 2:39:30 PM
User Rank
Platinum
Re: Tough Competition
afwriter, 

First and foremost the cable companies are used to putting together all sorts of different packages, adding new ones and modifying or deleting old ones, very fast and in response to even minor flickers in the market (or sometimes just to cause minor flickers in the market).  They've never had the sort of "set your product/service and then exploit it forever" model that some of the descendants of The Phone Company inherited from their public-utility and railroad ancestors.  Cable companies were born comparatively  agile (they had to be to survive in what was a really hostile environment for their first quarter century or so) and the ones that are succeeding are the ones that are increasingly able to combine technical and business agility. 

I think that's a big part of why they've been able to do so well in the small and medium business sectors -- where agility of all kinds is vital.  But in big business ... well, there's a reason we think of such firms as dinosaurs. They may just not want what cable has to offer (even, or maybe especially, if it's what they truly need).

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JohnBarnes
JohnBarnes
11/28/2017 2:39:31 PM
User Rank
Platinum
Re: Tough Competition
afwriter, 

First and foremost the cable companies are used to putting together all sorts of different packages, adding new ones and modifying or deleting old ones, very fast and in response to even minor flickers in the market (or sometimes just to cause minor flickers in the market).  They've never had the sort of "set your product/service and then exploit it forever" model that some of the descendants of The Phone Company inherited from their public-utility and railroad ancestors.  Cable companies were born comparatively  agile (they had to be to survive in what was a really hostile environment for their first quarter century or so) and the ones that are succeeding are the ones that are increasingly able to combine technical and business agility. 

I think that's a big part of why they've been able to do so well in the small and medium business sectors -- where agility of all kinds is vital.  But in big business ... well, there's a reason we think of such firms as dinosaurs. They may just not want what cable has to offer (even, or maybe especially, if it's what they truly need).

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freehe
freehe
11/23/2017 6:14:24 PM
User Rank
Platinum
Cable in Enterprise
"How are these various strategies working out so far? What kinds of hurdles are cable operators encountering? What other steps must they take? Where do they need to focus their efforts right now? And what are their general prospects for success?"

The telco companies should ask these questions when producting products and services for consumers. It would be great if they asked for feedback and conducted surveys to find out the problems residential customers are experiencing, and other questions so that telco companies provide the same level of service to residential customers as they do to business customers.

Then it would be easier for telco companies to woo consumer as well as the enterprise market. 

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freehe
freehe
11/23/2017 6:15:36 PM
User Rank
Platinum
Cable in the Enterprise Market?
Coverage and service varies by company and varies by state and city. It will be interesting to see how cable companies leverage this issue to garner new large companies for business.

It will take time for the large companies to trust cable companies and see them as a vital provider versus currently technology/consulting companies such as IBM or Accenture.

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freehe
freehe
11/23/2017 6:17:33 PM
User Rank
Platinum
Collaborate
A great approach would be for cable companies to parter with top telcos to acquire deal with large companies instead of trying to start at the bottom to reach these new customers.

This will be a large effort to gain access to the enterprise market.

This will take a great deal of effort - changing culture, myths and beliefs about cable companies, change perception of cable companies, finding ways to break into the market, find cost-effective solutions for large companies and hiring the right employees and the right leadership so cable companies can woo the enterprise market.

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ms.akkineni
ms.akkineni
11/24/2017 11:28:40 PM
User Rank
Platinum
Re: Collaborate
@freehe:

Cable companies partnering with Telcos is a great option. I see that trend emerging very soon into the market. And it has all good reasons to justify in current market. There is absolutely no reason to reinvent the wheels if the two companies can work together to pick and choose the best from either sides and come up with a final business model catering to market and consumer needs. Such a company will surely becomes the market winner.

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elizabethv
elizabethv
11/28/2017 8:46:10 AM
User Rank
Platinum
Re: Collaborate
@ms. akkineni - That is a great idea! Maybe Telco's can help Cable better their customer service skills. Teach them a little humility. In my experience cable companies have terrible customer service. We had Cox in Phoenix and now ComCast in Denver. And honestly, you'd never know they were different companies. They might have a wider array of services, but they certainly don't hold the market on customer service. 

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ms.akkineni
ms.akkineni
12/18/2017 10:58:40 AM
User Rank
Platinum
Re: Collaborate
@elizabethv:

You just spoke my mind. I seriously think there has to be improvement in customer service skills for these cable compnies out there. We recently switched to comcast. My husband received a phone call from comcast offering whatever package that he got hooked up with couple months ago. Ever since it got effective the only channel that we can watch is CNN. He tried calling Comcast couple times where they tried (at least gave that impression...) configuring something which ofcourse never worked. I believe he gave up. and we now use every possible other thing like amazon, netflix etc to watch channels. But the experience was totally bizare.

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