Comments
clrmoney
10/30/2017 8:14:13 PM
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AT&T Embraces AI
I not sure what AI/Artificial Intelligence will do for AT&T because AT&T has phone based customer support and products. I think it will be interesting so see how this all plays out.
Michelle
10/30/2017 10:34:32 PM
User Rank Platinum
Re: AT&T Embraces AI
It sounds like they might be creating a platform as good or better than Flox XO. There are plenty of other platforms available -- I just don't know about them yet. Now is probably a good time for AT&T to get into AI powered anything.
Re: AT&T Embraces AI
@Michelle:
Agree with you. I think At&T is trying to make sure that they are not leaving any channels open. We are learning lately that they are getting to cyber security space. Now this effort is to get into AI. This is perfect timing to get into AI as the industry is trending towards AI capabilities in general.
Michelle
10/31/2017 4:25:42 PM
User Rank Platinum
Re: AT&T Embraces AI
Agreed! AI + secuity seems like a good bet for AT&T. We'll see if they actually make something useful with this early entry to the market...
DHagar
11/2/2017 5:55:29 PM
User Rank Platinum
Re: AT&T Embraces AI
@Michelle, as I understand it they are using a new technology, with their co-venture, and then developing the open forum on the AT&T platform that they have been building. This may be a stroke of genius in building best-of-breed capabilities.
Their vision also fits their platform model, with virtual NFV, etc., to deliver new solutions and services. I think it is a smart move.
batye
10/31/2017 4:13:14 AM
User Rank Platinum
Re: AT&T Embraces AI
@clrmoney it all depends on the A.I. technology and how it will be implimented as it could be a good or bad... some Canadian banks switch to A.I. technology for telephone banking and many times customers have to go in the branch to correct errors... even my wife have to see the bank manager twice to correct bill payment via telephone A.I.
freehe
11/23/2017 9:24:53 PM
User Rank Platinum
Re: AT&T Embraces AI
@batye, Wow that is not good. It defeats that purpose of using AI. Companies will have to work hard to test AI technology. They will also have to create real-world scenarios during tesing before they deploy the services to the public.
Re: AT&T Embraces AI
@clmoney:
Here is what i could envision myslef thinking about applying AI capabilities. I can automatically set a feature - calling my son's school telsafe line and report his absense or tardy with little configurations. This is what i can readily think at the moment.
dlr5288
10/31/2017 1:46:39 PM
User Rank Platinum
Re: AT&T Embraces AI
True, but I think AT&T has the power to branch out and try different services. They’re big enough to try and fail and customers will stick around to see what’s next.
dcawrey
10/31/2017 3:34:54 PM
User Rank Platinum
Re: AT&T Embraces AI
I guess the goal here is network optimization?
Doesn't suprise me AT&T has been working on this. However, I doubt that this product is really ready to help fully optimize networks.
Re: AT&T Embraces AI
@dcawrey I think you're right since it is supposed to use AT&T's Indigo platform, which isn't quite ready.
dlr5288
10/31/2017 7:04:08 PM
User Rank Platinum
Re: AT&T Embraces AI
I don’t think it’s quite ready either, but it’s a step in the right direction. I think a little more time and energy into this and AT&T will have something great.
DHagar
11/2/2017 5:57:56 PM
User Rank Platinum
Re: AT&T Embraces AI
@dir5288, I think that is what they have attempted to achieve in this co-venture. If they build the capabilities with their AI partner, and deliver it through the platform they have been building, it may just provide the right elements.
They certainly get points for moving into new space and discovering what they need to know to succeed. I also like their open source approach and invitation to groups to develop
"functional" standards.
dlr5288
11/15/2017 1:05:16 PM
User Rank Platinum
Re: AT&T Embraces AI
Definitely! It’s a huge step for them even to explore this territory. I think it’s what makes AT&T such a great company. They always continue to move forward.
DHagar
11/15/2017 6:15:15 PM
User Rank Platinum
Re: AT&T Embraces AI
@dir5288, and they recognize that they need to discover new knowledge to fully develop the capacity and opportunities AI provides. That willingness to invest in learning can enable them to remain a trailblazer. That is the space where real opportunity exists.
dlr5288
11/20/2017 5:40:23 PM
User Rank Platinum
Re: AT&T Embraces AI
Good point! And if it all works out they will be way ahead of the game and other businesses will have to follow suit. And like you said AT&T will be the trailblazer.
DHagar
11/20/2017 6:40:11 PM
User Rank Platinum
Re: AT&T Embraces AI
@dir5288, the key to competition today! If you are the trailblazer you are able to set the new rules for competition and stand the best opportunity to reap the ROI, as opposed to the followers who have to "ante up" just to stay in the game, and even then get a lesser ROI.
dlr5288
11/21/2017 3:22:48 PM
User Rank Platinum
Re: AT&T Embraces AI
Agreed! Also customers will feel more secure belonging to AT&T. And make a better relationship between the consumer and the company.
DHagar
11/21/2017 5:49:40 PM
User Rank Platinum
Re: AT&T Embraces AI
@dir5288, that is definitely true. Particularly with the increased emphasis and growing concerns on security, companies are increasingly going to rely on "trusted sources" and the skills to ensure that your risks are minimized.
Re: AT&T Embraces AI
@DHagar:
Very good point about relyting on trusted sources. In general people get very interested about something new by someone new in industry. But when the time comes to pick a service by a company people always tend to lean to a trusted company. That's where the new companies struggle till they make a name in the market.
DHagar
11/27/2017 7:21:52 PM
User Rank Platinum
Re: AT&T Embraces AI
@ms.akkineni, very much so. Plus there is the cost of switching issue, which takes too much time and costs to shift to a new system that keeps people engaged with the companies they currently have services with.
Re: AT&T Embraces AI
@DHagar:
Very true and practical facts that play a role in switching companies. Ofcourse not to ignore the pricing plays a good role as well. In some cases for new comers, price could be one of the key weighing factors even though they come with expanded and improved services. Those only play a role once the company is stood in the market. Till that point average consumer only would think 'company XYZ is just hitting the market but with a heavier price tag'.
DHagar
12/18/2017 6:34:45 PM
User Rank Platinum
Re: AT&T Embraces AI
@ms.akkineni, very true. I am also wondering if at some point in the future there will not be favorable pricing for remaining a customer, with loyalty and/or seniority pricing? Might be a positive value proposition.
Re: AT&T Embraces AI
@DHagar:
That is very good option for At&T to think about. Hope some At&T reps are following these forums. That would certainly impact customer retention as well as grabbing new ones.
DHagar
12/19/2017 5:12:36 PM
User Rank Platinum
Re: AT&T Embraces AI
@ms.akkineni, they definitely have the ability to compete. Adding that as a choice would make them a leader and set a bar that other companies would struggle to meet.
Re: AT&T Embraces AI
@DHagar:
Well stated. Completely in agreemnet with you about them being potential leader in their field.
DHagar
12/28/2017 6:11:29 PM
User Rank Platinum
Re: AT&T Embraces AI
@ms.akkineni, they have the capabilities, as long as they remain committed, and the leadership to make that a reality. Encouraging to see good models of success!
Re: AT&T Embraces AI
@DHagar:
Very true. They have all key ingradients in place. What remains to be seen is how they follow the receipe and arraive at the end product.
DHagar
1/22/2018 6:27:46 PM
User Rank Platinum
Re: AT&T Embraces AI
@ms.akkineni, that is truly a new characteristic of true leaders - the ability to execute and create results, not just write plans for what you hope to accomplish.
Re: AT&T Embraces AI
Can't agree more. Plans have become kind of just an artifact lately, unless you provide a supporting document that speaks about each milestone deliverable and what is the target result as an outcome. Everything has become outcome based. Sometimes this is creating significant challenges to project management community, as there are lots of activities that may not necessarily derive into a clear output. An example would be a four hour internal brainstorming session in preparation of a client meeting.
DHagar
1/22/2018 7:34:28 PM
User Rank Platinum
Re: AT&T Embraces AI
@ms.akkineni, great insight! Absolutely, the ability now to put together the capabilities to achieve results, AND the decision to make the necessary commitments and changes to enable those goals to be met, is the whole package. Deliverables, rather than wishes are winning today; when they are strategic it is value-added, when they are only tactical it can be just getting the same results faster with no greater value.
Re: AT&T Embraces AI
In total agreement with your thoughts. There is certainly a need for total package - strategy and vision from leaders, realistic achievable plan with clearly defined short term goals and the great implementation team. And I am very positive that we are getting there.
DHagar
1/23/2018 4:34:20 PM
User Rank Platinum
Re: AT&T Embraces AI
@ms.akkineni, me too! I believe it is an exciting future and opens the doors to new accomplishments!
Re: AT&T Embraces AI
Glad to know that we are in-line. I am all waiting for more exciting times to follow in near future. Also i hope that we all will be able to make best use of that.
DHagar
1/24/2018 6:58:08 PM
User Rank Platinum
Re: AT&T Embraces AI
@ms.akkineni, that is the opportunity! To make the new discoveries relevant.
dlr5288
1/31/2018 8:09:26 PM
User Rank Platinum
Re: AT&T Embraces AI
Great points and I totally agree with both of you on this! I think it’s all coming together and as long as we continue to work as a team in order to get things done..I only see good things to come.
Re: AT&T Embraces AI
Absolutely. AT&T has great potential to be the leader. They just need to execute with right plan, vision and timing. That would clearly set them apart and make them leader in their space.
dlr5288
11/27/2017 4:04:09 PM
User Rank Platinum
Re: AT&T Embraces AI
And that’s what I think is so important for companies. To focus on security will definitely strengthen the consumer/business relationship.
DHagar
11/27/2017 7:31:51 PM
User Rank Platinum
Re: AT&T Embraces AI
@dir5288, very true! That is what will make the telecommunications trusted networks and recognize the value of sharing information; when they can control the security aspects.
dlr5288
11/27/2017 8:36:26 PM
User Rank Platinum
Re: AT&T Embraces AI
Yes! Being able to get a handle on security and moving fast past the competition is crucial. Especially with AT&T customers (and non) seeing it all happen.
DHagar
11/28/2017 5:12:00 PM
User Rank Platinum
Re: AT&T Embraces AI
@dir5288, cyber security is at the top of most CEO's list today. This is a wide open area that they are recognizing requires new solutions. AT&T's ability to address this will be a key to the confidence in their open source design.
dlr5288
11/29/2017 11:29:21 AM
User Rank Platinum
Re: AT&T Embraces AI
Exactly. And I know for me I’m always worrying about security and my things getting into the wrong hands. Personal information is being sent all over the place these days.
Re: AT&T Embraces AI
@dlr5288, @DHagar:
I will join you both in hoping high for AT&T. With improved customer service and enhanced security, they have long way into future. That step alone is having the best cake with best icing on the top, desired combination that industry is struggling with.
dlr5288
12/18/2017 6:35:11 PM
User Rank Platinum
Re: AT&T Embraces AI
Exactly! I really do hope AT&T will have a great year next year. Seeing as the way things are going and the steps they’re taking. It should be great for them!
Re: AT&T Embraces AI
I echo with you. Let's all keep our hopes high and positive and look forward for a great 2018 for AT&T. They have many good things in pipe line as we have been heraing in the forums lately.
dlr5288
12/19/2017 8:55:42 PM
User Rank Platinum
Re: AT&T Embraces AI
And on top of that it’ll be interesting to see how competitors react to AT&T. And what new things that they will try to build on because of this.
Re: AT&T Embraces AI
@dlr528::
On going competition is the only constant in this market. One has to master dealing with that and then survival is feasible to great extent. I am sure this is nothing new for AT&T.
dlr5288
12/29/2017 12:04:05 PM
User Rank Platinum
Re: AT&T Embraces AI
Yes very true! I’m looking forward to seeing how Verizon and other great competitors react and what they’ll think to do in order to stay ahead.
dcawrey
11/2/2017 6:30:03 PM
User Rank Platinum
Re: AT&T Embraces AI
Not only is is AI, but it's also open source? I'm impressed.
Let's see what products/services come of it though. Wait and see...
batye
11/3/2017 12:11:21 AM
User Rank Platinum
Re: AT&T Embraces AI
@dcawrey the way I see it we gonna see some big changes soon if trend of this technology keep growing the same way as last few years...
batye
11/3/2017 12:12:29 AM
User Rank Platinum
Re: AT&T Embraces AI
@dlr5288 I could not agree more I trust they right/winning aproach.. - the way I see it...
dlr5288
11/15/2017 1:06:34 PM
User Rank Platinum
Re: AT&T Embraces AI
Thanks! And as a consumer i would rather a company try and fail than just stay in the same spot they have been in before. They’re trying to improve what already is a great business.
Re: AT&T Embraces AI
@dlr5288:
Can't agree more with you. Being a past customer to AT & T, i agree with you about customers letting AT & T try new things tough not all may result in success.
dlr5288
11/20/2017 5:39:22 PM
User Rank Platinum
Re: AT&T Embraces AI
Exactly! As long as there is good communication between AT&T and their consumers, then trying something new is definitely a positive.
Re: AT&T Embraces AI
@dlr528:
I believe At&T is good at that. They keep their customers at good standing in terms of communications. Hence i would be very optimistic about any new attempts.
dlr5288
11/27/2017 4:09:26 PM
User Rank Platinum
Re: AT&T Embraces AI
Agreed. I feel like AT&T has come such a long way and if they keep going the way they’re going with customer service, they will most definitely be leading the way into the future.
AI or not AI?
Trying to decode the announcement and coverage a little here... some questions:
1. Is there any new operational AI functionality being shared by AT&T into the opensource community with this? The article references some known examples of how AT&T is using AI, but it's not clear that these will be made avaialble openly as part of this.
2. Seems like this is more targeted at enterprise customers, and giving their IT teams a Salesforce-like app-store of AI-enabled component pieces. Is that right?
3. Is the platform what's being opensourced, or the application components that will ultimately be submitted into it (from third parties..)?
4. What's the wider business model for incentivising participants?
Certainly sounds like an exciting initiative, look forward to getting more detail/clarity...
Re: AI or not AI?
Robert, all good questions. I wasn't briefed on the announcement but I expect to learn more about AT&T's open source AI plans this month.
I would be happy to learn more about Aria's perspective on AI.
batye
11/5/2017 5:45:43 PM
User Rank Platinum
Re: AI or not AI?
@robertC-aria good set of questions/points make me think as everyone this days switching to Open Source...
freehe
11/23/2017 9:20:38 PM
User Rank Platinum
Partnership
It is great that AT&T is partnership with Linux. You can do more through collaboration that you can do alone. More companies need to collaborate. Making their technology more accessible to developers is great.
It is great to hear that AT&T has the ability to predict failures and solve network degration problems. I wonder if this is for businesses only or also for residential customers. It seems businesses get better services than residential customers.
freehe
11/23/2017 9:22:47 PM
User Rank Platinum
AI Developers
It is great that A&T through Acuomos provides a way for their developers to create uses cases and modeling different scenarios. The ability to use AI to create new services provides more opportunities for growth and better services for consumers.
freehe
11/23/2017 9:26:37 PM
User Rank Platinum
Innovation
AT&T continues to provide they are a technology leader. Moving into AI helps the company remain competitive and capture a new market share. They have a long way to go since they didn't enter the market during the beginning but Acumos is a good start.
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