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ms.akkineni
ms.akkineni
10/25/2017 7:39:48 PM
User Rank
Platinum
Re: Automation and Service Agility
@John. B:

Ofcourse, no one is ready to accept downtime. What i was trying to say is we are ok to be convinced to have downtime willingly as per plan, if needed to be. I don't think i can convince my teenager for the same no matter what.

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JohnBarnes
JohnBarnes
9/30/2017 6:12:08 PM
User Rank
Platinum
Re: Automation and Service Agility
Well, one thing robots are definitely better at is taking the blame!

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JohnBarnes
JohnBarnes
9/30/2017 6:10:40 PM
User Rank
Platinum
Re: Automation and Service Agility
Ms. Akkineni,

"And no one is ready to accept any downtime."

I think you may just have found the definining difference between the 20th and 21s centuries!

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ms.akkineni
ms.akkineni
9/30/2017 5:18:33 PM
User Rank
Platinum
Re: Automation and Service Agility
Absolutely, this is just addiction and obsession. As you said these younger folks act like 'Now or Never'. And interestingly enough their interests chnage way too fast and in the wait they may even choose to find something else.

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ms.akkineni
ms.akkineni
9/30/2017 5:16:42 PM
User Rank
Platinum
Re: Automation and Service Agility
Speed is becoming priority especially with younger genetations. They just can't wait for anything. I have a teenager who gets resless to wait even seconds in some cases.

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ms.akkineni
ms.akkineni
9/30/2017 5:14:17 PM
User Rank
Platinum
Re: Automation and Service Agility
Yup, REAL TIME is what works for industry now. No lagtimeand latencies accepted at all.

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ms.akkineni
ms.akkineni
9/30/2017 5:12:29 PM
User Rank
Platinum
Re: Automation and Service Agility
@John.B:

That is very true. Here is my guess, i am not a robo pro though. All this goes well till there is an issue with Robo or in the automation process. Not sure what are the troubleshooting techniques, but with human elements that becomes much easier.

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ms.akkineni
ms.akkineni
9/30/2017 5:08:52 PM
User Rank
Platinum
Re: Automation and Service Agility
And no one is ready to accept any downtime. If you think back, folks use to run mainframe reports and wait a day to receive reports before they perform next step in the process. That is totally unimaginable now, but i personally witnessed business users following that process in on eof the reputed firms in NYC in late 90's - early 2000's.

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dcawrey
dcawrey
9/28/2017 6:04:06 PM
User Rank
Platinum
Re: Automation and Service Agility
I'm starting to think that people are addicted to speed!

If they can't have it now, they don't seem to ever want it. 

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dlr5288
dlr5288
9/28/2017 2:36:50 PM
User Rank
Platinum
Re: Automation and Service Agility
True, and speed is super important. Especially today everyone wants things as fast as they can.

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