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dlr5288
dlr5288
11/27/2017 4:13:37 PM
User Rank
Platinum
Re: AT&T
I’ve been seriously considering moving over to AT&T! Especially with all the new things they’re deciding to do coming up!

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ms.akkineni
ms.akkineni
11/25/2017 12:16:25 AM
User Rank
Platinum
Re: AT&T
Eactly, there got be one good reason to spend any time either on calls with support or to deal with the company itself.

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dlr5288
dlr5288
11/20/2017 5:36:27 PM
User Rank
Platinum
Re: AT&T
I can deal with a little frustration if the service is good! But if the service is only mediocre on top of bad customer service then it’s a lose/lose.

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ms.akkineni
ms.akkineni
11/15/2017 3:08:46 PM
User Rank
Platinum
Re: AT&T
@dlr5288:

Glad to hear that yours was not as worst experience as mine. But you are right the calls take infinite time sometimes and that's what generated peaks of frustration.

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dlr5288
dlr5288
10/31/2017 1:37:21 PM
User Rank
Platinum
Re: AT&T
That is horrible service! Mine actually isn’t too bad. Like I said, the only really annoying thing is them getting back to me or me airing on the line for forever it feels like..

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ms.akkineni
ms.akkineni
10/31/2017 8:14:28 AM
User Rank
Platinum
Re: AT&T
@dlr5288:

I wouldn't have minded too much if it was matter of too much time for Verizon to get back. Mine was totally bizare experience. We were given totally incorrect picture about what they had to offer as a package for me to switch from then existing At&T account. Once we made the switch Verizon customer service folks in store / on phone chnaged their tune completely. They knew for sure that it was already too late for us to get out and get back. Hence they smartly used the situation to be in their favor. We just had to swallow our frustration and move on.

 

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dlr5288
dlr5288
10/30/2017 10:23:31 PM
User Rank
Platinum
Re: AT&T
I agree. I’m a Verizon customer and I do think they take longer to get back to their customers..and honestly it’s much harder to get ahold of someone when I do have a question or concern.

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ms.akkineni
ms.akkineni
10/30/2017 5:31:18 PM
User Rank
Platinum
Re: AT&T
@dlr5288:

In addition to following right direction for growth, their customer engagement is much better comparing to its competitors. I can say that as I had to switch from AT&T to Verizon for valid reasons at peronal level. First week into Verizon we have had the worst experience and we could hardly do much as we just switched.

Also to add they are following good vision in terms of focussing on expanding things that would directly affect customer.

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dlr5288
dlr5288
10/30/2017 11:32:21 AM
User Rank
Platinum
Re: AT&T
I agree. I think I’m the past few years AT&T has really grown in the right direction.

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ms.akkineni
ms.akkineni
10/25/2017 7:35:52 PM
User Rank
Platinum
Re: AT&T's Automation Key for Speed/Efficiency
Oh no, we can't even visualize atleast a single day without internet. It is hard to say we got spoiled or technology addicted. Not only that internet is a tool for many day to day operations presnetly.

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