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dlr5288
dlr5288
2/28/2018 11:39:30 AM
User Rank
Platinum
Re: OTA is dead unless someone fixes it
Great point! I agree with you. Itís important to fill people in on what exactly is going on. So in the end they can adapt quicker and be ready for the technology.

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dlr5288
dlr5288
2/28/2018 11:36:48 AM
User Rank
Platinum
Re: OTA is dead unless someone fixes it
I think sometimes it goes overlooked how often we actually to adapt to new things. Only because we have to do it so often..

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ms.akkineni
ms.akkineni
2/28/2018 11:27:52 AM
User Rank
Platinum
Re: OTA is dead unless someone fixes it
@dlr5288, @batye:

Agree with you both. I would like to add: while there must be willingness and enthusiasm to learn and adapt new technology, we also should be mindful that thee is a great need to communicate any upcoming new change within the company. Someties a new technology r product may also cause some process changes and that needs to be figured ad worked out on time. So all these may sund simple but very important components in the whole process.

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batye
batye
2/28/2018 11:04:34 AM
User Rank
Platinum
Re: OTA is dead unless someone fixes it
@dlr5288 yes you are right for me it never ending process of learning new technology as education is a must in my books... 

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dlr5288
dlr5288
2/27/2018 4:55:05 PM
User Rank
Platinum
Re: OTA is dead unless someone fixes it
And in a way technology keeps us on our toes! We have to be able to learn and adapt to whatís been given to us so we donít get left behind!

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ms.akkineni
ms.akkineni
2/22/2018 12:04:15 PM
User Rank
Platinum
Re: OTA is dead unless someone fixes it
@mp:

One thing that i can readily share is about small changes that were introdcued in the process at the company i work. Gain that would be mapping to data and users.

The new steps that got into the process are: User experience teams meet with business users even before system design starts right during requirements gathering. These are dedicated user experience analysts besides business analysts. They emphasize to business users and try to get teh maximum out of them in terms of what kind of user experience they want from te potential new system. The other new thing was introduction of data and data strategy analysts during the same stage of the process. Teir job is to examine and validate each data element and present to business users to make sure that all that data makes sense, adds value and if that is necessary to them. So in essence both steps are more coordinated with business users for their inputs.

I will certainly share more in similar lines in future.

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mpouraryan
mpouraryan
2/22/2018 11:57:07 AM
User Rank
Platinum
Re: OTA is dead unless someone fixes it
I hope your schedule permits to share some examples for us all to be aware as we think about how best to cater to our customers, align our mission as needed (in my case for the startup I currently serve at ((The Daily Outsider))

Onward to March with all its possiblities!!

 

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ms.akkineni
ms.akkineni
2/22/2018 11:54:35 AM
User Rank
Platinum
Re: OTA is dead unless someone fixes it
@Comm:

I agree with you that learning is required from Amazon's success story. Also i think it is happening, could be slow. I hear about many stries reated to companies focusiing more on what users need. They are even forming user experience teams. In general focus is shifting with in companies towards data and users.

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mpouraryan
mpouraryan
2/22/2018 11:50:33 AM
User Rank
Platinum
Re: OTA is dead unless someone fixes it
I do wonder as we bid farewell to Feburary why others don't learn, engage and emerge stronger for the sake of the Customer--although as I have been on the record, I don't want to dehumanize it either--that's why the balance is required in every which way.   

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ms.akkineni
ms.akkineni
2/22/2018 11:43:22 AM
User Rank
Platinum
Re: OTA is dead unless someone fixes it
@mp:

Absolutely, I can't agree more with you. You are right about Amazon. 'Keeping it simple' from end users perspective has been the primary focus for Amazon and they got it right.

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