Comments
clrmoney
7/26/2017 10:34:06 PM
User Rank Platinum
Digital transformation progression
Digital transformation has come a long way and now digital TV cameras, camcorders etc. I know that they will be more to come from it.
faryl
7/26/2017 11:10:52 PM
User Rank Platinum
Updating Processes
"you have to make sure that your processes go along with your technology. Otherwise, you've got people basically implementing an outmoded system within the new system, just by virtue of the fact that they're not changing their processes"
It seems like this is a commonly missed opportunity - the focus is too frequently on hardware/technology without updating the processes that go along with them.
afwriter
7/27/2017 11:14:34 AM
User Rank Platinum
Re: Updating Processes
Businesses and the people who run them don't like to change something that is already working, but as you point out, if procedures aren't updated opportunities are missed.
Not an easy task
In order to really benefit from your technology, you have to let go of some things that people have trouble letting go of. A lot of those things are manual.
Absolutely a critical step but not at all an easy one. For such age old processes and people's willingness to change that has to do more with culture change. I personally was dealing with that kind of situation and it is not at all easy to chnage the culture. Many people are afraid of changing an age old process. The sad part is they tend to ignore the fact that new process may have more ease, efficiency and value.
Re: Updating Processes
Agree with both of you. There is a good chance for opportunity missing is such cases.
Sometimes a clear presentation of how new procedures would help them operate more efficiently and with lot of ease and how that can eliminate manual process may help people to think about the value add.
Key
the problem is in making sure that those technological changes address the business outcomes that we're actually looking for, whether that's increased efficiency, lower time to market, a better customer experience, what have you." They're having problems in precisely that last 20 percent of making sure that all the money that you're spending on technology is actually producing something that improves the business.
This has to be the key for any kind of transformation. Any and all transformations have to have a very good business purpose and underlying need from business perpspective. That's when any initiative for transformation can be planned and catered more to address those business gaps and at the end will yield to value add solutions.
DHagar
7/27/2017 4:31:26 PM
User Rank Platinum
Re: Key
@ms.akkineni. Excellent description of the process required to truly achieve transformation.
Additionally, my view is that CIO's have to take a further step and "deliver" usable information in the language that business users understand, if you are truly going to change the business processes. Those "decision makers" are key!
DHagar
7/27/2017 4:34:57 PM
User Rank Platinum
Re: Updating Processes
@afwriter, there definitely has to be an alignment if you are going to change things.
Change is difficult, but if you bring the business user into the picture and they see that the new will enable them to either perform better or gain an advantage, they will be more willing to embrace the change to let go of the old and gain new capabilities. If we don't do that, we end up fighting the battle of getting them to adopt the technology; often with uneven results.
freehe
7/27/2017 6:30:11 PM
User Rank Platinum
Digital
Digital transformation is great. It helps streamline processes, provide efficiency, reduce time, resources and costs.
However, digitization requires a good strategy and implementation plan. Otherwise a company will experience the problems the article mentions: continuing to use outdated processses, systems that are not integrated and continuing to perform manual steps. In some instances even when processes are digitally transformed they still many not be effective. Automated a process may not provide any value except to reduce manual paperwork unless the processes are streamlined, data analyzed, cleaned, and removal of duplicates, documentation of processes and more.
freehe
7/27/2017 6:32:11 PM
User Rank Platinum
Re: Digital transformation progression
@clrmoney, I agree. It has come a long ways. From the kodak cameras to disposable cameras to digital cameras to cameras that can record and offer editing functions. From analog to digital TV, on-demand services and OTT boxes. Can't wait to see what the future holds for digital transformation.
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