Comments
DHagar
2/15/2017 2:44:08 PM
User Rank Platinum
Re: Disruption = "Transformation"
@Mike, excellent report findings and focus on the key element. You truly will not replace the old digital solutions that carriers offer, showcasing the improved capabilities of the new technology, if you don't provide a more distinctive alternative. We have to better bundle and deliver innovative services to move customers forward with the benefits of new technology and better services.
I am glad to see the leading companies (i.e., AT&T, etc.) noted. They will show a better way. Then the rest of the herd better be prepared to "transform" as opposed to continue incremental evolutionary progress.
Great message!
dcawrey
2/16/2017 1:24:30 PM
User Rank Platinum
Re: Disruption = "Transformation"
Yes, it is still pretty early for carriers. But there's no better time to start then now!
I think we're going to see carriers make pretty significant shifts in business model and structure. They don't really have a choice if they want to survive and thrive.
DHagar
2/16/2017 1:48:56 PM
User Rank Platinum
Re: Disruption = "Transformation"
@dcawrey, I agree. That is where there is potential "blue sky" for the carriers that develop, test/validate, and deliver new services and packages. They will be strong competitors moving forward. The rests will have to shift into high gear to catch up.
Great opportunity!
mpouraryan
2/17/2017 1:11:07 AM
User Rank Platinum
Re: Disruption = "Transformation"
Out of curiosity, who do you think the competitors are? Who has the upper hand right now?
DHagar
2/17/2017 4:32:22 PM
User Rank Platinum
Re: Disruption = "Transformation"
@mpouraryan, glad you asked! Because they are my "leaders pick" that are named in the article, particulary AT&T.
mpouraryan
2/17/2017 4:34:51 PM
User Rank Platinum
Re: Disruption = "Transformation"
I am curious as to why you view Verizon not one of the "leaders' with some of the very interesting moves they've made over the past six months.
DHagar
2/17/2017 4:51:23 PM
User Rank Platinum
Re: Disruption = "Transformation"
@mpouraryan, as I answered, I DO include Verizon - they are named, along with AT&T, with two other leading companies. I answered that I view the companies listed as being the leaders.
mpouraryan
2/17/2017 5:07:11 PM
User Rank Platinum
Re: Disruption = "Transformation"
Thanks for the clarification--the question is whether they will continue to be "disruptors" and have just grown too big for their own good--and what about the consumer as we are witness to the transformation in Washington?
DHagar
2/17/2017 5:11:46 PM
User Rank Platinum
Re: Disruption = "Transformation"
@mpouraryan, you are welcome. The smart companies will build sustainable models - as this report identifies - that will continue to be adaptable and respond to customers. I think that is one of the admirable traits I believe these leading companies possess.
mpouraryan
2/17/2017 5:13:47 PM
User Rank Platinum
Re: Disruption = "Transformation"
Let's continue to remain optimistic as the report reflects that what is at hand is indeed sustainable--but there needs to be room for innovation and choice. I wonder if that can be possible.
DHagar
2/17/2017 5:20:04 PM
User Rank Platinum
Re: Disruption = "Transformation"
@mpouraryan, great thoughts and I am with you. I think that is what we will and must learn new - is how to do all-of-the-above.
mpouraryan
2/17/2017 5:22:27 PM
User Rank Platinum
Re: Disruption = "Transformation"
The key is to make sure that everyone--and I mean everyone--is part of the solution.
DHagar
2/17/2017 5:25:25 PM
User Rank Platinum
Re: Disruption = "Transformation"
@mpouraryan, you are right. This is where true leadership is involved to address the real issues and build solutions that make more winners, not win-lose. I believe that is our future.
mpouraryan
2/17/2017 5:30:24 PM
User Rank Platinum
Re: Disruption = "Transformation"
Let's remember we have to do more than hope--we have to do our part--I always take comfort in how Edion and Graham Bell saw "beyond the now"--that's our challenge now.
DHagar
2/17/2017 5:48:34 PM
User Rank Platinum
Re: Disruption = "Transformation"
@mpouraryan, very true - the change begins with us. I like those comments. That is the value of TT and education, digital communities of agreements, and demonstrations (ie leading competitors) of better ways in the future.
I can't and you can't alone, nor can these companies, but WE can! That is the magic of the US System - we need to get it back in full speed!
You get my vote.
mpouraryan
2/17/2017 9:52:39 PM
User Rank Platinum
Re: Disruption = "Transformation"
...we can't be fearful..that's for sure...but such does give me a profound sense of optimism:
What it is: In an effort to dramatically boost its production, Japanese vegetable producer Spread has announced plans to roll out a full array of industrial robots by mid-year 2017. The robots can perform every task except seed planting: they will sterilize water, adjust light levels, and monitor CO2 levels, temperature and humidity. Spread will deploy these robots in a facility akin to a vertical farm, and expects to increase production from 21,000 to 50,000 heads of lettuce right away. In five years, Spread expects its robot
DHagar
2/20/2017 4:22:50 PM
User Rank Platinum
Re: Disruption = "Transformation"
@mpouraryan, there is a good example of balanced "progress". It can add, rather than subtract, to our economy - meaning more jobs, etc.
Thanks for sharing!
mpouraryan
2/20/2017 5:26:25 PM
User Rank Platinum
Re: Disruption = "Transformation"
A pleasure to be of service--what I want to make sure it is at hand though is to also be aware--this question is yet to be answered:
https://espresso.economist.com/5bca8566db79f3788be9efd96c9ed70d
DHagar
2/20/2017 5:49:26 PM
User Rank Platinum
Re: Disruption = "Transformation"
@mpouraryan, absolutely. As stated in the article we are in the early days of digital disruption. The result will be the collective impact of decisions we are all making today.
mpouraryan
2/20/2017 6:58:52 PM
User Rank Platinum
Re: Disruption = "Transformation"
Understood--but the question (and this is only a rhetorical question), where will it all end? Where should it end? What about the role of humans in this endeavor?
DHagar
2/20/2017 7:05:32 PM
User Rank Platinum
Re: Disruption = "Transformation"
@mpouraryan, no one can predict the future, but it will be framed by the decisions we are all making today. If we come up with good examples, that will be part of the answer - so that is the benefit of the early disrupters and the effective solutions they are providing in better services, etc.
mpouraryan
2/20/2017 7:07:51 PM
User Rank Platinum
Re: Disruption = "Transformation"
Thanks for your thoughts. I leave you all w/this (especially on this Presidents' Day 2017):
"The best way to predict your future is to create it."
― Abraham Lincoln
DHagar
2/20/2017 7:10:16 PM
User Rank Platinum
Re: Disruption = "Transformation"
@mpouraryan, there we go - great saying and great President!
mpouraryan
2/20/2017 7:16:15 PM
User Rank Platinum
Re: Disruption = "Transformation"
..and one final "addendum"--to further underscore what I noted in our discourse today:
The only way to predict the future is to have power to shape the future. Eric Hoffer
Read more at: https://www.brainyquote.com/search_results.html?q=the+future
mpouraryan
2/17/2017 9:55:06 PM
User Rank Platinum
Re: Disruption = "Transformation"
..and then we have this :(
I trust all understand the broad continued concerns I have:
What it is: Bank of America has opened three fully automated branches in the past month. Customers can use ATMs and participate in video conferences with the bank's employees from other branches -- all without the assistance of an in-person human. These automated branches have a smaller footprint than traditional branches, and employ technology with the intent of selling mortgages, credit cards and other auto loans.
DHagar
2/20/2017 4:29:41 PM
User Rank Platinum
Re: Disruption = "Transformation"
@mpouraryan, yes, understand your well stated concern. I believe the answer lies in is this an additional access point for services (then a plus) or a replacement for human service/jobs (then a potential minus). The right balance will advance both.
The reality is that when you go through industrial disruptive changes (i.e., trains, introduction of computers, etc.), you will have some affect. The key to positive transformation is to build the future, not simply replace with the cheapest alternatives. You can't stop progress, but you can truly apply progress to better outcomes.
mpouraryan
2/20/2017 5:30:14 PM
User Rank Platinum
Re: Disruption = "Transformation"
It seems as if that balance seems to not be as prevalent right now--how does this balance, in the end, be achieved?
DHagar
2/20/2017 5:55:06 PM
User Rank Platinum
Re: Disruption = "Transformation"
@mpouraryan, as I have stated, it is the augmentation of human intelligence with technology. The example, as I pointed out, of precision surgery is an excellent demonstration of balance - under the control of a skilled physician.
mpouraryan
2/20/2017 7:00:29 PM
User Rank Platinum
Re: Disruption = "Transformation"
Thank you for the clarification. It is an "exciting" future no doubt--but the "day after" is also of concern--and not clear--are we ready to deal with it?
mpouraryan
2/17/2017 11:28:53 PM
User Rank Platinum
Re: Disruption = "Transformation"
..sorry..going 2 fast and had to share this final "transformational" development (although a bit beyond our core focus), still important to underscore the essential implicit message I took away from this deliberation we've been engaged in...as I wish you all a great President's Day W-End:
What it is: For the first time ever, eye surgeons at University Hospitals Leuven worked with a surgical robot to operate on a patient with retinal vein occlusion. The bot injected a thrombolytic drug into the patient's retinal vein using a 0.03 millimeter needle (KU Leuven developed both the robot and needle specifically for this procedure). This task-specific surgical robot was created to address the danger of damaging the vein or retina, given that human surgeons are unable to hold the needle perfectly still for 10 minutes while injecting the drug into the thin vein. After seven years of research, this first phase demonstrated that using a robot to insert a microneedle into the retinal vein is feasible.
Why it's important: As more surgical-specific robots develop and operate, surgeries that were once challenging for human specialists will be performed with complete accuracy and consistency. What happens to longevity when we have robot surgeons all over the world, performing at a near-perfect standard? Join the Discussion
dcawrey
2/18/2017 4:43:39 PM
User Rank Platinum
Re: Disruption = "Transformation"
I have to wonder: What's going to be more profitable? Will it be content? Or providing cloud services for data?
I would think enterprise-level cloud services might take the cake. Then again, content could someday take over.
mpouraryan
2/18/2017 5:20:07 PM
User Rank Platinum
Re: Disruption = "Transformation"
Hopefully we humans can maintain the edge in content creation. We have got to--right?
dcawrey
2/19/2017 1:46:41 PM
User Rank Platinum
Re: Disruption = "Transformation"
@mpouraryan Well, we still do right now - AI still has not been all that creative.
That being said, there are companies like Narrative Science that have been about to take data inputs and create news articles. But I don't think they offer a lot of critical thinking in the writing itself.
mpouraryan
2/19/2017 1:48:48 PM
User Rank Platinum
Re: Disruption = "Transformation"
To you point @dcawrey, I do remain optimistic not withstanding this "rush" to AI/Automation/Etc. We have to continue to be vigilant and in control. That's the key.
DHagar
2/20/2017 4:37:57 PM
User Rank Platinum
Re: Disruption = "Transformation"
@dcawrey, good assessment. Yes, that is not building knowledge as much as "transacting" existing information. More an example of the evolutionary use as opposed to the digital.
Again, with this article, the new capabilities of technology offer service carriers new and better capabilities to provide better service options.
mpouraryan
2/20/2017 5:28:34 PM
User Rank Platinum
Re: Disruption = "Transformation"
Just out of curiosity, any ideas enhancing service options? I wonder....
DHagar
2/20/2017 6:00:38 PM
User Rank Platinum
Re: Disruption = "Transformation"
@mpouraryan, I think the article Mike has presented provides a good example of how the early carriers are improving service WITH digital advancements.
mpouraryan
2/20/2017 7:04:04 PM
User Rank Platinum
Re: Disruption = "Transformation"
No Doubt--the transformation we're witness to is welcome indeed. As I have noted in our deliberations, as long as we make sure that we maintain the control and harness it for the betterment of all.
DHagar
2/20/2017 4:35:16 PM
User Rank Platinum
Re: Disruption = "Transformation"
@mpouraryan, now here is an excellent example of technology augmenting humans. Robotic precision surgery is not autonomous, it functions under the guidance of a highly skilled physicians. This is the best model of a positive use that I can think of.
Happy President's Day to you as well.
mpouraryan
2/20/2017 5:31:28 PM
User Rank Platinum
Re: Disruption = "Transformation"
I would be curious to see what your thoughts are if and when in fact robots replace surgeons--as I noted when I shared thoughts on if the World only had robots.
DHagar
2/20/2017 5:58:46 PM
User Rank Platinum
Re: Disruption = "Transformation"
@mpouraryan, thankfully I know of NO examples where robots are replacing physicians. I do not see that as ever happening - the medical socities AND the public I believe would totally oppose that.
mpouraryan
2/20/2017 7:02:35 PM
User Rank Platinum
Re: Disruption = "Transformation"
It will be quite a while before Medicine becomes "uberized" (to borrow a thought from the UK Shadow Chancellor). As I noted, though, we have to be prepared to deal with the aftermath of automation.
DHagar
2/20/2017 7:08:47 PM
User Rank Platinum
Re: Disruption = "Transformation"
@mpouraryan, as I stated I do NOT see medicine as becoming a Uber or Robotic model, only applying technology from skilled medical providers - thank goodness!
mpouraryan
2/20/2017 7:13:29 PM
User Rank Platinum
Re: Disruption = "Transformation"
What Peter Drucker noted is kind of timely here--it is up to us :)
We can say with certainty - or 90% probability - that the new industries that are about to be born will have nothing to do with information. Peter Drucker
Read more at: https://www.brainyquote.com/search_results.html?q=drucker
DHagar
2/20/2017 7:25:35 PM
User Rank Platinum
Re: Disruption = "Transformation"
@mpouraryan, actually I had the pleasure of knowing Peter Drucker here in California. He was a big believer in the human capital - so had an excellent understanding of the proper use of human intelligence!
Information is what technology is - the difference is that now we will build information with humans - as opposed to replacing them with automation - ie. Thomas Davenport - MIT, etc.
That's great new for our future!
Thanks for quotes - great people.
batye
2/17/2017 9:27:22 AM
User Rank Platinum
Re: Disruption = "Transformation"
@dcawrey yes, you are right as they have to start early to shift it to right direction to survive... - how I see it...
mpouraryan
2/17/2017 4:35:28 PM
User Rank Platinum
Re: Disruption = "Transformation"
Can you share your view on what you mean by "right direction"?
mpouraryan
2/17/2017 1:13:11 AM
User Rank Platinum
Re: Disruption = "Transformation"
There is no question that the transformation is happening at breathtaking speed. What is worrisome, to me, though, is how the human element continues to be "taken out". Just today, I was dealing with AT&T on some business issues AND the AI attendant basically noted that "I can help" you with almost anything.
DHagar
2/17/2017 4:44:47 PM
User Rank Platinum
Re: Disruption = "Transformation"
@mpouraryan, I fully understand the concern. I do not, however, view the future as either AI or humans. As Thomas Davenport points out in his writing about the best use of Human Capital (with Boston University), technology augments human knowledge and efforts.
So with AI - with AT&T example, CAN answer a simple problem, I win and the company wins IF it is not at the expense of having access to a human who can help me if I need or WANT human support. Done right, it will advance the productivity of humans, not at the expense of humans.
mpouraryan
2/17/2017 5:05:42 PM
User Rank Platinum
Re: Disruption = "Transformation"
I am aware of his writings and do subscribe to it--HOWEVER, the reality seems to be dictating otherwise right now as underscored by the advent of the AI Lawyer/et all--and yes even journalism is not safe based on some latest things I'm seeing from the AP, for instance. We have to make sure that we remain in control always.
DHagar
2/17/2017 5:09:15 PM
User Rank Platinum
Re: Disruption = "Transformation"
@mpouraryan, you are absolutely correct in that there are plenty of examples of those who do not have the right vision/balance. By being in "control", I fully agree that we should keep the human intelligence forefront, but fully utilize technology in augmenting.
I think the smart carriers in this report are good examples of building the right balance.
mpouraryan
2/17/2017 5:12:19 PM
User Rank Platinum
Re: Disruption = "Transformation"
The question is can we as we see Watson evolving, Google at the forefront, Elon Musk telling us that Governments have to think about Universal Basic Income--what then?
DHagar
2/17/2017 5:17:21 PM
User Rank Platinum
Re: Disruption = "Transformation"
@mpouraryan, those are possibilities if we neglect the balance that will make the AI/HI sustainable. If we choose to lose control and don't augment human intelligence with technology, anything is possible, with less than desirable affects.
But we can't let fear restrain us from digital disruption and building a better future. I think that is what these companies are doing well.
mpouraryan
2/17/2017 5:20:55 PM
User Rank Platinum
Re: Disruption = "Transformation"
In the meantime, a lot of Ordinary Faces are being left behind--as exemplified by the predicament in the Rust Belt States in the United States. This is where the challenge lies--and there are no easy answers.
clrmoney
2/15/2017 4:30:10 PM
User Rank Platinum
No Digital Disruptions for carriers
Operators say they see 4-5 years because cloud has the largest percentage with 36% for digital services so lets see how it turns out in the long run
DHagar
2/16/2017 1:46:24 PM
User Rank Platinum
Re: No Digital Disruptions for carriers
@clrmoney, I think that is a realistic timeframe for those planning on evolving. I believe the leaders (as pointed out in the report) will drive disruption sooner with the new platforms and business models. Those leaders will get the benefits of the new service designs and packages.
Digital Disruption: Early Days for Carriers
I can say 3 things thats going to change big. 1.) The tranformation is going to be different. 2.) Digital is outstanding these days with the technology these days. 3.) The different ways of style with certian services is changing big time. those are what i think is going to be a big game changer.
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