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mpouraryan
mpouraryan
2/17/2017 4:35:28 PM
User Rank
Platinum
Re: Disruption = "Transformation"
Can you share your view on what you mean by "right direction"?



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DHagar
DHagar
2/17/2017 4:44:47 PM
User Rank
Platinum
Re: Disruption = "Transformation"
@mpouraryan, I fully understand the concern.  I do not, however, view the future as either AI or humans.  As Thomas Davenport points out in his writing about the best use of Human Capital (with Boston University), technology augments human knowledge and efforts. 

So with AI - with AT&T example, CAN answer a simple problem, I win and the company wins IF it is not at the expense of having access to a human who can help me if I need or WANT human support.  Done right, it will advance the productivity of humans, not at the expense of humans.

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DHagar
DHagar
2/17/2017 4:51:23 PM
User Rank
Platinum
Re: Disruption = "Transformation"
@mpouraryan, as I answered, I DO include Verizon - they are named, along with AT&T, with two other leading companies.  I answered that I view the companies listed as being the leaders.

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mpouraryan
mpouraryan
2/17/2017 5:05:42 PM
User Rank
Platinum
Re: Disruption = "Transformation"
I am aware of his writings and do subscribe to it--HOWEVER, the reality seems to be dictating otherwise right now as underscored by the advent of the AI Lawyer/et all--and yes even journalism is not safe based on some latest things I'm seeing from the AP, for instance.   We have to make sure that we remain in control always. 

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mpouraryan
mpouraryan
2/17/2017 5:07:11 PM
User Rank
Platinum
Re: Disruption = "Transformation"
Thanks for the clarification--the question is whether they will continue to be "disruptors" and have just grown too big for their own good--and what about the consumer as we are witness to the transformation in Washington? 

 

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DHagar
DHagar
2/17/2017 5:09:15 PM
User Rank
Platinum
Re: Disruption = "Transformation"
@mpouraryan, you are absolutely correct in that there are plenty of examples of those who do not have the right vision/balance.  By being in "control", I fully agree that we should keep the human intelligence forefront, but fully utilize technology in augmenting. 

I think the smart carriers in this report are good examples of building the right balance.

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DHagar
DHagar
2/17/2017 5:11:46 PM
User Rank
Platinum
Re: Disruption = "Transformation"
@mpouraryan, you are welcome.  The smart companies will build sustainable models - as this report identifies - that will continue to be adaptable and respond to customers.  I think that is one of the admirable traits I believe these leading companies possess.

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mpouraryan
mpouraryan
2/17/2017 5:12:19 PM
User Rank
Platinum
Re: Disruption = "Transformation"
The question is can we as we see Watson evolving, Google at the forefront, Elon Musk telling us that Governments have to think about Universal Basic Income--what then? 

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mpouraryan
mpouraryan
2/17/2017 5:13:47 PM
User Rank
Platinum
Re: Disruption = "Transformation"
Let's continue to remain optimistic as the report reflects that what is at hand is indeed sustainable--but there needs to be room for innovation and choice.  I wonder if that can be possible.

 

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DHagar
DHagar
2/17/2017 5:17:21 PM
User Rank
Platinum
Re: Disruption = "Transformation"
@mpouraryan, those are possibilities if we neglect the balance that will make the AI/HI sustainable.  If we choose to lose control and don't augment human intelligence with technology, anything is possible, with less than desirable affects.

But we can't let fear restrain us from digital disruption and building a better future.  I think that is what these companies are doing well.

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