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DHagar
DHagar
2/17/2017 5:11:46 PM
User Rank
Platinum
Re: Disruption = "Transformation"
@mpouraryan, you are welcome.  The smart companies will build sustainable models - as this report identifies - that will continue to be adaptable and respond to customers.  I think that is one of the admirable traits I believe these leading companies possess.

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DHagar
DHagar
2/17/2017 5:09:15 PM
User Rank
Platinum
Re: Disruption = "Transformation"
@mpouraryan, you are absolutely correct in that there are plenty of examples of those who do not have the right vision/balance.  By being in "control", I fully agree that we should keep the human intelligence forefront, but fully utilize technology in augmenting. 

I think the smart carriers in this report are good examples of building the right balance.

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mpouraryan
mpouraryan
2/17/2017 5:07:11 PM
User Rank
Platinum
Re: Disruption = "Transformation"
Thanks for the clarification--the question is whether they will continue to be "disruptors" and have just grown too big for their own good--and what about the consumer as we are witness to the transformation in Washington? 

 

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mpouraryan
mpouraryan
2/17/2017 5:05:42 PM
User Rank
Platinum
Re: Disruption = "Transformation"
I am aware of his writings and do subscribe to it--HOWEVER, the reality seems to be dictating otherwise right now as underscored by the advent of the AI Lawyer/et all--and yes even journalism is not safe based on some latest things I'm seeing from the AP, for instance.   We have to make sure that we remain in control always. 

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DHagar
DHagar
2/17/2017 4:51:23 PM
User Rank
Platinum
Re: Disruption = "Transformation"
@mpouraryan, as I answered, I DO include Verizon - they are named, along with AT&T, with two other leading companies.  I answered that I view the companies listed as being the leaders.

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DHagar
DHagar
2/17/2017 4:44:47 PM
User Rank
Platinum
Re: Disruption = "Transformation"
@mpouraryan, I fully understand the concern.  I do not, however, view the future as either AI or humans.  As Thomas Davenport points out in his writing about the best use of Human Capital (with Boston University), technology augments human knowledge and efforts. 

So with AI - with AT&T example, CAN answer a simple problem, I win and the company wins IF it is not at the expense of having access to a human who can help me if I need or WANT human support.  Done right, it will advance the productivity of humans, not at the expense of humans.

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mpouraryan
mpouraryan
2/17/2017 4:35:28 PM
User Rank
Platinum
Re: Disruption = "Transformation"
Can you share your view on what you mean by "right direction"?



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mpouraryan
mpouraryan
2/17/2017 4:34:51 PM
User Rank
Platinum
Re: Disruption = "Transformation"
I am curious as to why you view Verizon not one of the "leaders' with some of the very interesting moves they've made over the past six months.

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DHagar
DHagar
2/17/2017 4:32:22 PM
User Rank
Platinum
Re: Disruption = "Transformation"
@mpouraryan, glad you asked!  Because they are my "leaders pick" that are named in the article, particulary AT&T.

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batye
batye
2/17/2017 9:27:22 AM
User Rank
Platinum
Re: Disruption = "Transformation"
@dcawrey yes, you are right as they have to start early to shift it to right direction to survive... - how I see it...

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