Comments
mpouraryan
2/17/2017 1:13:11 AM
User Rank Platinum
Re: Disruption = "Transformation"
There is no question that the transformation is happening at breathtaking speed. What is worrisome, to me, though, is how the human element continues to be "taken out". Just today, I was dealing with AT&T on some business issues AND the AI attendant basically noted that "I can help" you with almost anything.
mpouraryan
2/17/2017 1:11:07 AM
User Rank Platinum
Re: Disruption = "Transformation"
Out of curiosity, who do you think the competitors are? Who has the upper hand right now?
DHagar
2/16/2017 1:48:56 PM
User Rank Platinum
Re: Disruption = "Transformation"
@dcawrey, I agree. That is where there is potential "blue sky" for the carriers that develop, test/validate, and deliver new services and packages. They will be strong competitors moving forward. The rests will have to shift into high gear to catch up.
Great opportunity!
DHagar
2/16/2017 1:46:24 PM
User Rank Platinum
Re: No Digital Disruptions for carriers
@clrmoney, I think that is a realistic timeframe for those planning on evolving. I believe the leaders (as pointed out in the report) will drive disruption sooner with the new platforms and business models. Those leaders will get the benefits of the new service designs and packages.
dcawrey
2/16/2017 1:24:30 PM
User Rank Platinum
Re: Disruption = "Transformation"
Yes, it is still pretty early for carriers. But there's no better time to start then now!
I think we're going to see carriers make pretty significant shifts in business model and structure. They don't really have a choice if they want to survive and thrive.
clrmoney
2/15/2017 4:30:10 PM
User Rank Platinum
No Digital Disruptions for carriers
Operators say they see 4-5 years because cloud has the largest percentage with 36% for digital services so lets see how it turns out in the long run
DHagar
2/15/2017 2:44:08 PM
User Rank Platinum
Re: Disruption = "Transformation"
@Mike, excellent report findings and focus on the key element. You truly will not replace the old digital solutions that carriers offer, showcasing the improved capabilities of the new technology, if you don't provide a more distinctive alternative. We have to better bundle and deliver innovative services to move customers forward with the benefits of new technology and better services.
I am glad to see the leading companies (i.e., AT&T, etc.) noted. They will show a better way. Then the rest of the herd better be prepared to "transform" as opposed to continue incremental evolutionary progress.
Great message!
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