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clrmoney
clrmoney
2/9/2017 3:01:39 PM
User Rank
Platinum
Century Link Rewards
They say virtualization is completed in 2 years and they will save 200 milion a year and that is a whole lot of revenue and century like virtualized 60% and hope to be at the 100% they siad by 2020 so let's see how this goes for them,

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mhhf1ve
mhhf1ve
2/9/2017 3:06:06 PM
User Rank
Platinum
Good for CenturyLink...
It sounds like CL is firing on all cylinders now (if that analogy isn't too outdated...). I expect to hear many more innovative things coming from CenturyLink as it folds Level3 into its business. It's truly combining the datacenter and telco operations, and that will be the future of CSPs, I think.

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dcawrey
dcawrey
2/9/2017 10:31:25 PM
User Rank
Platinum
Re: Century Link Rewards
Saving $200 million is going to get the attention of executives from other companies. 

How many times do you think an executive has been told IT systems can save money? Too many times to remember...

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afwriter
afwriter
2/9/2017 10:45:08 PM
User Rank
Platinum
Re: Good for CenturyLink...
It does sound like they are making some major improvements. Hopefully they can upgrade their customer service while they are at it.

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srufolo1
srufolo1
2/10/2017 1:34:48 PM
User Rank
Platinum
CenturyLink Banks on Virtualization
Sounds like CenturyLink has a solid plan. Virtualization is allowing it to reach out to more businesses, now at 4.8 million, due to virtualization. I wonder what kind of increase in businesses that represents.

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dcawrey
dcawrey
2/10/2017 2:24:03 PM
User Rank
Platinum
Re: Good for CenturyLink...
@afwriter Customer service remains a huge issue for these companies. While I think virtualization can help this by automating some service requests, there has to be a greater focus on making sure customers are properly served, that's for sure. 

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JohnBarnes
JohnBarnes
2/25/2017 5:22:22 PM
User Rank
Platinum
Re: Good for CenturyLink...
mhhf1ve,

One of those imponderable questions: Is CL's melding telco with data center operations something they're doing because it's  really, necessarily, inevitably the future, and they're going with it rather than fighting it -- or has CL's strategy of acquiring Level 3 and moving in that direction guaranteed that that will be the future? Who's the driver and who's the road here? (To continue your automotive analogy ...)

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elizabethv
elizabethv
2/25/2017 5:27:05 PM
User Rank
Platinum
Re: Good for CenturyLink...
@mhhf1ve - I think you're right, CenturyLink is really working to bring themselves to the forefront of the business. Which is great considering I have hesitated being a customer for years now because the local cable company was just always better, not making you "share" your speed with your neighbors. My in-laws have CenturyLink and for the few brief months we lived with them (a few years ago) they just weren't reliable enough for me to even consider once we were able to get into our own house. If they keep moving with this kind of progress, that will very likely change.

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elizabethv
elizabethv
2/25/2017 5:28:51 PM
User Rank
Platinum
Re: Good for CenturyLink...
@afwriter - Upgrading their customer service could potentially mean the biggest difference for them. Generally the internet from local cable companies, while it may come with great speed and reliability, tends to come with crappy customer service because the businesses know customers have limited choices. CenturyLink brings the speed and the customer service, I have no reason to stay attached to ComCast. 

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JohnBarnes
JohnBarnes
2/26/2017 7:21:22 PM
User Rank
Platinum
Re: Good for CenturyLink...
elizabethv, dcawrey, afwriter,

A huge part of the customer service problem for internet/cable providers is the "last 50 feet" as opposed to the last mile; the reason they have to send out Larry the Cable Guy is because what is at the other end of the line is very unpredictable. And you pick Larry because you know he  will "git'r'done" because bad and costly and annoying as service may be, it's better than no service at all. Then you economize by outsourcing Larry's contact to a call center that may not be in the same time zone or language and hope he'll always be able to improvise.

There are a lot of better ways to do customer support but they all cost money, and margins are narrow. The classic fix for that would be to set a bunch of minimum standards and enforce them, and allow prices to rise accordingly (since this is a classic price-inelastic demand) but the political climate is all wrong for that now.  Might be a generation before people reacquire the wisdom of 1910 or 1935 and realize that when you don't want the free market result, don't allow the free market.

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