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JohnBarnes
JohnBarnes
3/4/2017 9:41:53 AM
User Rank
Platinum
Re: Good for CenturyLink...
Mhhf1ve, And hardest of all for most people to accept I think is a well done model that reveals essential stability -- a model that declares "do whatever you want because it will make very little difference."

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mhhf1ve
mhhf1ve
3/4/2017 12:58:48 AM
User Rank
Platinum
Re: Good for CenturyLink...
What's wrong with the non-linear model, though.. is that no one likes to admit things are complicated and unpredictable. Linear models are simple, and even polynomial/continuous/exponental models are fairly easy to wrap your head around. 

But as they say, past performance has little bearing on future outcomes....

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Itsmeshawn22
Itsmeshawn22
2/28/2017 9:11:29 PM
User Rank
Platinum
CenturyLink Banks on Virtualization Rewards
This is excellent for CenturyLink because virtualization is getting huge and is becoming a total sucess. They are smart for getting involved in virtualization they arn't going to regret this move at all. This ca bring CenturyLink to the next level exspecially with the technoogy these days.

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JohnBarnes
JohnBarnes
2/28/2017 2:55:38 PM
User Rank
Platinum
Re: CenturyLink Banks on Virtualization
ElizabethV, It is also probably indicative that there doesn't seem to be any feature linked to virtualization that is directly being used as a selling point. Rather virtualization is being used to make the same basic service available to a larger potential customer pool.

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elizabethv
elizabethv
2/28/2017 9:04:06 AM
User Rank
Platinum
Re: CenturyLink Banks on Virtualization
@JohnBarnes - If I were in a position to bet, I would say the majority of customers for CenturyLink are turn arounds that they have successfully been able to convert. It almost seems a fairly easy approach for a lot of businesses, reach out to your existing customers and offer some kind of incentive to move them over to your latest features. Or force them, that works too. That's actually why I left DirecTv, they signed me up automatically for NFL Sunday Ticket, without any kind of warning or heads up except a small blurb on the actual bill they were sending me, where I was only paying attention to the electronic bill that was being sent to my bank. By the time I realized they had done this, I was supposedly too far into the season to be able to cancel it, despite never even using the service. I raised cain to get out but it ended up being such a nightmare, I ended up leaving anyway. 

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elizabethv
elizabethv
2/28/2017 8:46:11 AM
User Rank
Platinum
Re: Good for CenturyLink...
@freehe - Spending time and money on customer service would probably be ideal. But they may not have to do as much as you might think. There is likely a fair chunk of consumers who are so fed up with the local cable option, that they'd be willing to put up with slightly subpar service from CenturyLink if they knew the quality of the product was pretty similar to the local cable company. CenturyLink is probably in pretty good footing in most areas to see this work out in their favor, if they can roll it out successfully. 

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JohnBarnes
JohnBarnes
2/27/2017 10:29:53 PM
User Rank
Platinum
Re: CenturyLink Banks on Virtualization
srufolo1,

According to FierceTelecom, last year CenturyLink only had about 6 million subscribers (down from almost 7 million at their peak) and was losing about 10,000 per quarter, so this represents a pretty drastic turnaround (and note it's not new subscribers that they're talking about here).  So the answer would seem to be that that 4.8 million is about 80% or so of their existing base.  How much of that is old customers converted to virtualization and how much is new customers gained by virtualization, I wonder?

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JohnBarnes
JohnBarnes
2/27/2017 9:52:13 PM
User Rank
Platinum
Re: CenturyLink Virtualization
freehe,

I suspect, like all great tech deployment projects, they're going to run up against the "95%" rule -- "The first 95% of the job takes 95% of the time, and the last 5% takes the other 95% of the time." Right now they're picking the low-hanging fruit. Those last few hard to virtualize functions and spots will, if history is any indicator, prove to be where the time and expense really starts to mount.

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freehe
freehe
2/27/2017 9:51:27 PM
User Rank
Platinum
Re: Good for CenturyLink...
@dcawrey, I agree. Virtualization will not solve all their problems. They also have to spend money to improve customer service with their customers in-person, on the phone, via email or chat.

 

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freehe
freehe
2/27/2017 9:49:46 PM
User Rank
Platinum
Re: Century Link Rewards
@dcawrey, I totally agree. Someone is going to get promoted or employees will receive a bonus with that kinds of savings. Shareholders will also be happy.

 

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