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freehe
freehe
12/29/2016 9:29:58 PM
User Rank
Platinum
AT&T Subscribers
With all the companies using data to analyze and predict consumers needs and wants they still are a long way from getting it right and providing the services customers really want.

I am still waiting for an option that says "provide feedback on service" or "disastified customers" or an option for "disclosure of fees" or an option on the main menu for "speak to an operator" instead of going through several menu options to hear that option.

 

 

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freehe
freehe
12/29/2016 9:25:50 PM
User Rank
Platinum
AI not so great
I took an AI class in college and AI still has not taken off as a demanded technology or service. The industry has a long way to go before it can provide high quality service.

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freehe
freehe
12/29/2016 9:24:45 PM
User Rank
Platinum
AT&T and AI
I despise the IVR (interactive voice response) systems. They are never configured properly and don' take into accounts the different variables with voice:

soft

loud

deep

light

accents

male

female

pitch

tone

voice challenges (stuttering, lisps, etc.)

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freehe
freehe
12/29/2016 9:22:41 PM
User Rank
Platinum
Re: AT&T AI
@dcawrey, I agree. I don't think it is useful and doesn't improve the user experience for consumers.

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freehe
freehe
12/29/2016 9:21:49 PM
User Rank
Platinum
Re: AT&T and AI
@srufolo1, I don't like the data being collected on consumers either. I also don't like the fact that consumers are automatically opted in for companies to collect data and after six to nine months of using a product or service consumers then get notified that they can opt out. This should be an option for consumers to choose as soon as they purchase a product or service similar to the 2009 CARD Act when consumers had to opt in or opt out of going over limit for a credit card or debit card.

 

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freehe
freehe
12/29/2016 9:19:10 PM
User Rank
Platinum
Re: AT&T AI
@mpouraryan, good point. Thanks for sharing.

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dcawrey
dcawrey
12/29/2016 7:16:55 PM
User Rank
Platinum
Re: You Have to Go Through IBM
@afwriter I would rather talk to a real person as well. This is why I think AI is going to take quite some time to take off. If companies start offering AI services right away they aren't going to be very good. There needs to be substantial improvement first. 

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Michelle
Michelle
12/29/2016 1:59:33 PM
User Rank
Platinum
Re: You Have to Go Through IBM
@afwriter I can imagine IBM hopes others see AI this way too! IBM has spent a lot of time and money on Watson. They most certainly want companies to use it over creating an in-house application. Who else has the time/money to do such a thing?

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afwriter
afwriter
12/28/2016 11:29:44 PM
User Rank
Platinum
You Have to Go Through IBM
Anyone who is serious about using AI right now has to look at Watson and know that IBM is the leader in AI and no one else is anywhere close.  Companies would be much better off piggy backing off of IBM than trying to go their own way. 

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afwriter
afwriter
12/28/2016 11:22:23 PM
User Rank
Platinum
Re: AT&T AI
@dcrawrey I agree, but I would still rather talk to a real person.  I also agree that we are years away from seeing any reliable form of AI. 

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