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dlr5288
dlr5288
6/29/2017 1:08:48 PM
User Rank
Platinum
Re: Agile
Definitely! I think it's easier to complain than to tell someone they're doing a good job. Learned that very fast!

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ms.akkineni
ms.akkineni
6/28/2017 10:14:59 PM
User Rank
Platinum
Re: Agile
@dlr:

Well said, bad news goes around faster than good news. I think that has to do with human element. Don't you agree?

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dlr5288
dlr5288
5/30/2017 7:24:46 PM
User Rank
Platinum
Re: Agile
Very true! Good news travels fast, but negative news travels faster in my opinion..

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ms.akkineni
ms.akkineni
5/16/2017 8:31:52 PM
User Rank
Platinum
Re: Agile
@dlr:

You are very right. 'Communication thru word of mouth' is a two way thing - either good or bad travel very fast and all around. But it is what it is.

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dlr5288
dlr5288
4/29/2017 1:51:52 PM
User Rank
Platinum
Re: Agile
Yeah and I think that's awesome! The relationship with the customer is not only important for that certain relationship, but relationships that can form because of it. If that customer is satisfied with a company they'll tell others about it. Word of mouth travels fast. In both good and bad ways..

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ms.akkineni
ms.akkineni
4/26/2017 2:45:03 PM
User Rank
Platinum
Re: Agile
Yes, absolutely.

Communication managemnet can do lot of things than what we think can be done. That live channel of coomunication with customer acts as a 'buy in' factor as that builds trust with customer.

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dlr5288
dlr5288
3/30/2017 12:58:24 PM
User Rank
Platinum
Re: Agile
Exactly! And even if there's nothing we can really do for them, being able to communicate with them will assure them that we care about their concerns.

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ms.akkineni
ms.akkineni
3/26/2017 11:08:36 PM
User Rank
Platinum
Re: Agile
@dlr5288:

Not keeping customers engaged throught out the process would result in adverse effect. If we try to keep them on board with aything going on would make them think that they are being valued with engagemnet and their inputs ar ebeing considered in the process. That in turn would result in a very healthy customer relation for going forward.

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dlr5288
dlr5288
2/28/2017 8:21:08 PM
User Rank
Platinum
Re: Agile
Definitely I agree 100%. I think one of the most frustrating things is when you as a customer is kept in the dark and not totally sure what's going on. Keeping that line of communication open is crucial.

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ms.akkineni
ms.akkineni
2/28/2017 6:32:13 PM
User Rank
Platinum
Re: Agile
@dlr5288:

I can certainly say for sure that most customers are liking and appreciating this upfront engagemnet as this is preventing any gaps in what to expect from a new product or system. As we all know 'setting and managing customer expectation' is the most challenging aspect.

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