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DHagar
DHagar
6/20/2016 3:51:53 PM
User Rank
Platinum
Re: Forced Customer Service
@dcawrey, there you go - that is what it is all about - truly serving the customer.  If we can't focus on giving better service we better roll up our mats and go home.  If we keep this in mind and put in place the tools to truly accomplish that, we will gain markets, sales, etc.

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dcawrey
dcawrey
6/18/2016 9:31:13 AM
User Rank
Platinum
Re: Forced Customer Service
As a customer, I think this is great. 

No one really wants to have to wait on hold to talk to a surly customer service rep. Investing in technology to make the customer experience better can be a huge differentiator for some companies, that's for sure. 

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mpouraryan
mpouraryan
6/16/2016 11:15:01 PM
User Rank
Platinum
Re: Forced Customer Service
I think you're missing the broader point I'm making @mhhf1ve about the erosion of humanity--as I am well aware of the advances in Surgery that has been made in that vain as I have seen some research that I believe was done in China.    It is coming--the question as I have underscored is how to harness it for the betterment of all so that in the end we are not doomed to what I like to call "the Battlestar gallatica " scenario:  http://www.imdb.com/title/tt0407362/

Wishing all a fab Friday--and a fab W-End!!
:)



 

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mhhf1ve
mhhf1ve
6/15/2016 6:17:05 PM
User Rank
Platinum
Re: Forced Customer Service
A robot receptionist isn't that remarkable... Artificial intelligence research has been working on replacing the DOCTORS for decades now. There used to be attempts to get medical diagnosis algorithms that would accept symptom inputs and output treatments, but those programs are now somewhat discredited. However, it looks like more recent AI doctors could help be the "Dr. House" robot -- offering the exotic diagnoses that human doctors might overlook because of obscurity or overlapping/mistaken symptoms.

Robot surgeons are right around the corner, though.. nearly capable of doing better than human surgeons for a variety of tasks like stitching tissues back together or using lasers to spot weld or cut blood vessels.... 

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DHagar
DHagar
6/15/2016 2:35:41 PM
User Rank
Platinum
Re: Forced Customer Service
@mpouraryan, technology advancements will never end - but neither will we!

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mpouraryan
mpouraryan
6/15/2016 1:57:56 PM
User Rank
Platinum
Re: Forced Customer Service
You are more hopeful @DHagar especially as we're witness to such:

Robot receptionists introduced at hospitals in Belgium ...

www.theguardian.com › Technology › Robots1 day ago

Jun 14, 2016 · Pepper the humanoid robot has started work as an assistant on the reception desk in hospitals in Liege and Ostend

 

Where will it end?

 


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DHagar
DHagar
6/15/2016 1:35:18 PM
User Rank
Platinum
Re: Forced Customer Service
@mpouraryan, I don't think we have a choice - and failure is not an option - so it will be sink or swim.  Maybe that will be our motivation, if not better quality itself.

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mpouraryan
mpouraryan
6/15/2016 12:23:31 PM
User Rank
Platinum
Re: Forced Customer Service
The bigger question in this transformation quest is whether we are able to make this "Great Leap" or not?

 

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DHagar
DHagar
6/14/2016 10:41:10 PM
User Rank
Platinum
Re: Forced Customer Service
@mpouraryan, understand!  We tend to go overboard on the new - getting excited and ignoring what has been established and/or what the impact is (on customers and the human employees).  So we tip the boat from one side to the other.

The true "sustainable" position is to have the technology "augment" the human factor - that would keep us in better balance.  Maybe we will learn that is Tech 2.0.

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mpouraryan
mpouraryan
6/14/2016 9:41:58 PM
User Rank
Platinum
Re: Forced Customer Service
You're very kind Ma'am.   The dilemma I have is that I am increasingly a distinct minority as the quest for automation seems to be the way forward at the expense of the human touch.

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