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Mike Robuck
Mike Robuck
5/3/2016 11:41:05 AM
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Author
phone repair
It will be interesting if they break out the revenues for this service down the road. Obviously, this isn't good news for local phone repair shops. With new phones coming out all of the time, are people more apt to upgrade or repair? 

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srufolo1
srufolo1
5/3/2016 12:09:57 PM
User Rank
Platinum
Re: phone repair
Dish will diffentiate itself from local repair shops by making house calls, and that's probably a good thing. Whether people are more apt to repair or replace their device most likely will depend on how new their device is and what they paid for it. If your still walking around with a 3G phone in your pocket and it cracks, you'll probably spring for a new phone. AT&T's two-year contract plan when one could buy an iPhone for $1 is history and users are required to "rent" the phones now. Whether that really makes the phones more expensive now is a matter of opinion, but I think there will be a great market for this. People will always want to repair the glass on their laptops, iPhones, etc ... As you said, it will be interesting when they break out the revenues for this. I have a cracked phone. Maybe I'll give them a call!

 

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vnewman
vnewman
5/3/2016 12:48:35 PM
User Rank
Platinum
Re: phone repair
Shut the front door!  I have a cracked device that is nearly falling apart (so I put some duct tape on it) and has been for months because I haven't had the chance to drive 20 minutes to the nearest Break/Fit it store.  I'd pay a $35 convenience fee to have them come to me.  Looking at the price list, it looks to be about a 25% premium over what I typically pay.  I could easily see the brick and mortar stores having to drop the prices a bit to preserve their business.  

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inkstainedwretch
inkstainedwretch
5/3/2016 1:19:22 PM
User Rank
Gold
Hmmm...
First thought: truck rolls are costly, can they really keep the price reasonable AND make money?

Second thought: Dish has low subscriber growth, meaning its installers are less busy than they could be (even accounting for churn activity). Why not put them to use? 

Net, it seems like it might be a decent idea.

-- Brian Santo

 

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Kelsey Ziser
Kelsey Ziser
5/3/2016 2:22:50 PM
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Author
Re: phone repair
Interesting concept and perhaps a way for them to pitch other services to a captive audience. 

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Mitch Wagner
Mitch Wagner
5/3/2016 4:09:34 PM
User Rank
Gold
Re: phone repair
Could be especially lucrative if Dish branches out to repair other gadgets. Plenty of things to break around the house now, and the Internet of Things is just going to make the situation more fragile. More opportunities for things to fix!

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Mike Robuck
Mike Robuck
5/3/2016 5:11:05 PM
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Author
Re: phone repair
So after reading a few more stories since this morning, Dish has been doing more than installing TV services over the past few years via its Smart Home Services program, which phone repair is part of. Other services include setting up surround sound systems and wireless networks in homes. 

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batye
batye
5/4/2016 12:07:15 AM
User Rank
Platinum
Re: phone repair
@Mike Robuck  I think Dish trying to cover all of the customers needs :) and above 

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Alison
Alison
5/4/2016 7:06:15 AM
User Rank
Silver
Batteries + More
Here in Central Flordida Batteries + More -- which, in my mind is one of the oddest, most over-priced specialty franchise concepts around -- is now promoting its smartphone repair business. According to its ads (I have no personal experience), the company will repair broken screens, replace batteries (which does fit with its name), etc. Not sure what the margins are on this kind of necessary service but cannot imagine they are much -- nor that any firm reliying heavily on these servics can survive. 

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elizabethv
elizabethv
5/4/2016 8:58:53 AM
User Rank
Platinum
Re: Batteries + More
@Alison - actually, I'd imagine it stands to be relatively successful. Replacing your phone, especially if you ended up with a monthly contract, can get really pricey. Even if you pay for monthly insurance, you have to pay the deductible, which can be anywhere from $100-200. If you just have to replace the screen, you might save money going that route. Phones are expensive anymore. I never had to replace anything of my phones until I had a kid, and then everything changed. Granted, I still do a lot better than other people I know, but every time I have to venture into that territory of possibly needing to replace my phone, I know I'm going to fork over an insane amount of money. 

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