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Mitch Wagner
Mitch Wagner
5/3/2016 4:09:34 PM
User Rank
Gold
Re: phone repair
Could be especially lucrative if Dish branches out to repair other gadgets. Plenty of things to break around the house now, and the Internet of Things is just going to make the situation more fragile. More opportunities for things to fix!

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Kelsey Ziser
Kelsey Ziser
5/3/2016 2:22:50 PM
User Rank
Author
Re: phone repair
Interesting concept and perhaps a way for them to pitch other services to a captive audience. 

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inkstainedwretch
inkstainedwretch
5/3/2016 1:19:22 PM
User Rank
Gold
Hmmm...
First thought: truck rolls are costly, can they really keep the price reasonable AND make money?

Second thought: Dish has low subscriber growth, meaning its installers are less busy than they could be (even accounting for churn activity). Why not put them to use? 

Net, it seems like it might be a decent idea.

-- Brian Santo

 

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vnewman
vnewman
5/3/2016 12:48:35 PM
User Rank
Platinum
Re: phone repair
Shut the front door!  I have a cracked device that is nearly falling apart (so I put some duct tape on it) and has been for months because I haven't had the chance to drive 20 minutes to the nearest Break/Fit it store.  I'd pay a $35 convenience fee to have them come to me.  Looking at the price list, it looks to be about a 25% premium over what I typically pay.  I could easily see the brick and mortar stores having to drop the prices a bit to preserve their business.  

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srufolo1
srufolo1
5/3/2016 12:09:57 PM
User Rank
Platinum
Re: phone repair
Dish will diffentiate itself from local repair shops by making house calls, and that's probably a good thing. Whether people are more apt to repair or replace their device most likely will depend on how new their device is and what they paid for it. If your still walking around with a 3G phone in your pocket and it cracks, you'll probably spring for a new phone. AT&T's two-year contract plan when one could buy an iPhone for $1 is history and users are required to "rent" the phones now. Whether that really makes the phones more expensive now is a matter of opinion, but I think there will be a great market for this. People will always want to repair the glass on their laptops, iPhones, etc ... As you said, it will be interesting when they break out the revenues for this. I have a cracked phone. Maybe I'll give them a call!

 

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Mike Robuck
Mike Robuck
5/3/2016 11:41:05 AM
User Rank
Author
phone repair
It will be interesting if they break out the revenues for this service down the road. Obviously, this isn't good news for local phone repair shops. With new phones coming out all of the time, are people more apt to upgrade or repair? 

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