Contributors   |   Messages   |   Polls   |   Resources   |  
Comments
Newest First | Oldest First | Threaded View
Page 1 / 2   >   >>
Michelle
Michelle
5/15/2016 4:13:52 PM
User Rank
Platinum
Re: Better better
@ariella value added services can be nice when they actually add value and aren't the product of someone's bordem. I hope they decide faster teller lines is the way to go in the future. :)

50%
50%
DHagar
DHagar
5/2/2016 1:44:56 PM
User Rank
Platinum
Re: Better better
@Ariella, "how companies claim they are making improvements that often result in worse experiences for their customers. It would be good to really get something better out of change. "  Well said!  That is the true test of adding value.

50%
50%
DHagar
DHagar
5/2/2016 1:42:37 PM
User Rank
Platinum
Re: Finkelstein's View on DOCSIS 3.1, SDN, NFV
@freehe, what a great idea!  That sould truly provide them the insights to target what the customers really want to buy.

50%
50%
Ariella
Ariella
5/1/2016 10:56:58 AM
User Rank
Author
Re: Better better
@Michelle,The bank does try to appeal to customers in other ways, keeping up with options for mobile deposits, for example. Also when the people in the bank don't have anything else to do, they offer extra service. Today I came in and someone who must have been bored offered to put my checks trhough without my having to wait on the line. It was nice, but it didn't save me so much time because the line was very short today. I'd rather see more people taking a place behind a teller window when the line grows very long -- rather like the retail stores that add on cashiers when they see that people are going to be growing impatient.

50%
50%
freehe
freehe
4/30/2016 8:31:28 PM
User Rank
Platinum
Re: Finkelstein's View on DOCSIS 3.1, SDN, NFV
It will be intersting to see if Cox lives up to its promise. So many companies promise better services but after the smoke clears the service aren't better and just cost  customers more money.

They need to look at startups or hire them are consultants to show how to provide customers will faster better services at a lower cost. That is what all customers want not just better services.

 

50%
50%
Michelle
Michelle
4/29/2016 1:58:43 PM
User Rank
Platinum
Re: Better better
@Ariella it's never good to have a feeling of dread towards your bank. Banks know customers rarely leave so they probably don't worry about usability issues with their sites.

50%
50%
Ariella
Ariella
4/28/2016 10:45:04 AM
User Rank
Author
Re: Better better
@Michelle It certainly seems that way! That's why when I see announcements of changes, I always think it's either going to cost me more -- as is often the case for bank announcements -- or it is going to be more of a pain to use -- as it is for many website services. 

50%
50%
Michelle
Michelle
4/27/2016 10:36:08 PM
User Rank
Platinum
Re: Better better
@Ariella Indeed! The best new improvements are the ones we detest most. It's as though that's the real measure of success for some of these updates. Craziness!

50%
50%
faryl
faryl
4/27/2016 7:28:03 PM
User Rank
Platinum
Re: Better better
Agreed!

From a consumer perspective, I like understanding how specific companies are deploying the different architectures, since it (somewhat) gives us a sense of the direction they're leaning in with respect to how they plan to structure their service offerings/plans moving forward.

 

 

50%
50%
Ariella
Ariella
4/27/2016 6:34:23 PM
User Rank
Author
Re: Better better
@Michelle, Indeed, I'm thinking about how companies claim they are making improvements that often result in worse experiences for their customers. It would be good to really get something better out of change. 

50%
50%
Page 1 / 2   >   >>


Latest Articles
Italy's 5G auction could exceed a government target of raising 2.5 billion ($2.9 billion) after attracting interest from companies outside the mobile market.
The emerging-markets operator is focusing on the humdrum business of connectivity and keeping quiet about some of its ill-fated 'digitalization' efforts.
Three UK has picked Huawei over existing radio access network suppliers Nokia and Samsung to build its 5G network.
Vendor says that it's its biggest 5G deal to date.
Verizon skates where the puck is going by waiting for standards-based 5G devices to launch its mobile service in 2019.
On-the-Air Thursdays Digital Audio
Orange has been one of the leading proponents of SDN and NFV. In this Telco Transformation radio show, Orange's John Isch provides some perspective on his company's NFV/SDN journey.
Special Huawei Video
10/16/2017
Huawei Network Transformation Seminar
The adoption of virtualization technology and cloud architectures by telecom network operators is now well underway but there is still a long way to go before the transition to an era of Network Functions Cloudification (NFC) is complete.
Video
The Small Cell Forum's CEO Sue Monahan says that small cells will be crucial for indoor 5G coverage, but challenges around business models, siting ...
People, strategy, a strong technology roadmap and new business processes are the key underpinnings of Telstra's digital transformation, COO Robyn ...
Eric Bozich, vice president of products and marketing at CenturyLink, talks about the challenges and opportunities of integrating Level 3 into ...
Epsilon's Mark Daley, director of digital strategy and business development, talks about digital transformation from a wholesale service provider ...
Bill Walker, CenturyLink's director of network architecture, shares his insights on why training isn't enough for IT employees and traditional ...
All Videos
Telco Transformation
About Us     Contact Us     Help     Register     Twitter     Facebook     RSS
Copyright © 2020 Light Reading, part of Informa Tech,
a division of Informa PLC. All rights reserved. Privacy Policy | Cookie Policy | Terms of Use
in partnership with