Comments
afwriter
4/26/2016 2:22:31 AM
User Rank Platinum
Skeptical
I am genuinely not convinced that Comcast can do anything to prevent themselves from becoming obsolete within the next decade. There are too many alternatives continuing to pop up and that mixed with their already poor reputation is a recipe for disaster.
JohnBarnes
4/26/2016 7:32:57 AM
User Rank Platinum
Re: Skeptical
I really have to agree with afwriter here, especially because the things that the Comcast people are citing as "new culture" that they have to adapt to are mostly things that have been true in the development environments since the late 90s. They're waking up to the revolution that already happened without them.
Re: Skeptical
Well, if nothing else, Comcast does have a large network of broadband pipes across the nation, so I don't see that business going away. It's hard for me to imagine the nation's largest ISP and cable operator vanishing entirely from the landscape. I know they've been working on a lot of this for years now. Here's an article I wrote a few years ago on Comcast's Viper platform.
afwriter
4/26/2016 10:14:25 AM
User Rank Platinum
Re: Skeptical
I read an article the other day that could be summed up as "more and more young people are leaving traditional mobile for over the air 4G boxes."
Re: Skeptical
I'm not discounting the trend of "cord cutters," "cord shavers," and "cord nevers," but there are still millions of subscribers that are happy to plunk down in front the their TVs. With that said, broadband is already a bigger business than video for some of the top cable operators, and that will continue.
Michelle
4/26/2016 2:38:31 PM
User Rank Platinum
Re: Skeptical
Broadband service is where it's at! That's no surprise. The money is somewhat shifting away from traditional cable offerings onto broadband service plans and distributed subscriptions. Is cable making up the difference simply by selling more broadband-only packages? Does the shift impact core business at all?
Re: Skeptical
@michelle, I haven't been following the earnings reports of late, but over the last few years the basic video subs were plummeting off a cliff for MVNOs. In addition to broadband, I think business services will also post increased revenues going forward.
DHagar
4/26/2016 4:28:42 PM
User Rank Platinum
Re: Skeptical
@afwriter, I am tracking the same trends. I think the younger set is going to go for video, 4G and even the 5G (which I understand will be even more disruptive.
Re: Skeptical
@DHagar:
Well Said. It becomes very confusing at times when I read such evolving trends, not sure whether to consider this constructive thinking about the extent of advancement in technology or the extent of disruption that youngsters are prone to get into. I want to say that if utilized wisely with balance it is going to be a winner, but i can not as youngsters are youngsters and they just like learning hard ways.
DHagar
4/26/2016 5:38:10 PM
User Rank Platinum
Re: Skeptical
@ms.akkineni, very true. They represent a new and growing market, but they also represent a shifting market in that they are still making choices.
That is why Comcast is smart to create a platform that will enable them to provide bridges and networks to respond to evolving technology and user preferences.
elizabethv
4/27/2016 7:56:54 AM
User Rank Platinum
Re: Skeptical
@DHagar, the younger crowd definitely are going to go for video, 4G and 5G. They want what makes their technology faster, more reliable. They are on the go and they rely on their technology to keep them connected. 5G sounds amazing, and it is most definitely going to be luring in the millenials.
DHagar
4/27/2016 1:29:37 PM
User Rank Platinum
Re: Skeptical
@elizabethv, I share your vision. The younger group's loyalty is not to the past but to the best technology/service today. Their priorities are fast/connected/convenient.
Yes, I hear predictions that 5G will toally change the options - this will be interesting to watch. You can bet the millenials will track and follow the best digital offerings - so service providers better fasten their seat belts!
elizabethv
4/28/2016 8:49:45 AM
User Rank Platinum
Re: Skeptical
5G is definitely the rollout to watch for right now. It will no doubt be all the rage once it does. I think 4G was pretty popular pretty quickly, and I can see 5G being just as much if not more so. I've been seeing articles that millenials now outnumber baby boomers - and I honestly didn't even realize until recently that apparently I'm a millenial. (I'm on the outside of that demographic, and probably behave more as a Gen Xer. I like my phone, and I like being connected, but I can leave it too. I remember life before all this technology bombarded us. But it's here now, and we might as well enjoy it! And if they can make it faster, why not?!
DHagar
4/28/2016 2:05:07 PM
User Rank Platinum
Re: Skeptical
@elizabethv, good info., and congratulations on being part of the "in" group.
Yes, I have heard that the 5G will be an even greater advancement - so it should be good. And there is no reason to not embrace the benefits of the advanced technologies - that doesn't just apply to the younger groups. In actuality, technology is now more about connectivity and using technology to enhance our lives (i.e., digital transformation), so why not embrace it. Those who choose to ignore it will be left out of the "connected circles".
DHagar
4/26/2016 4:26:21 PM
User Rank Platinum
Re: Skeptical
@Mike, great article! So it appears that their Viper platform provides the capability of migration of their existing broadband onto the new platform to host the integration of old and new. That would provide them the capability to remain a strong player across the evolving technologies, it would seem. If so, that does appear to be a transformation that can support video, etc.
Re: Skeptical
@DHagar, yes. Comcast will be ready for the IP transition via Viper. That article is a few years old, so I'm sure they have even more things running on it now.
freehe
4/26/2016 5:03:02 PM
User Rank Platinum
Re: Skeptical
Now if they could use money to provide customer service training to their employees they would really be a great company.
Re: Skeptical
@freehe Well, we can only hope there!
elizabethv
4/27/2016 7:48:34 AM
User Rank Platinum
Re: Skeptical
@freehe - Ha ha! Comcast customer service is HORRIBLE! I am always amazed that they manage to do the business they do with their customer service. How can you be notorious for horrible customer service, and still get so many customers? Oh that's right, they kind of have a corner on the market and force people to use them if they want reliable internet.
Re: Skeptical
Can't agree more. Customer Service is one critical area they must shift their focus into. They should reallize that step and effort would only help them to get better.
DHagar
4/27/2016 1:32:47 PM
User Rank Platinum
Re: Skeptical
@ms.akkineni, exactly. The younger groups (the larger growing markets) are not tied to service providers who can't meet their needs - their loyalty is to themselves and who can provide the best service.
Service providers need to recognize the customer is king now and find ways to transform their services/organizations into high quality sustainable service. That's what will work.
dlr5288
4/27/2016 8:44:42 PM
User Rank Platinum
Re: Skeptical
Yes!
Customer service is so important! I find it difficult to have a pleasant customer service experience..I think if more companies focused on that a bit more they would see that they would have much happier customers.
freehe
4/26/2016 5:04:25 PM
User Rank Platinum
Re: Skeptical
Great article, Comcast finally realized that to remain competitive and a telecommunications leader they must expand into other areas such as Open Source and digital transformations.
dlr5288
4/26/2016 6:26:37 PM
User Rank Platinum
Re: Skeptical
Yes I agree!
Comcast is a uge successful business, but in order to remain at the top they are going to have to expand. I think it's great that they finally realize how important digital transformation is and how much it can expand their company.
jbtombes
4/26/2016 5:59:42 PM
User Rank Platinum
Re: Skeptical
There are other service providers talking about digital transformation. And doing it. NTT Communications being one good example. Best to watch out for actual deeds, of course. But the animus against cable operators can sometimes blind the observer - or commentor - to real change.
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