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clrmoney
clrmoney
4/18/2016 11:26:18 AM
User Rank
Platinum
Facebook Chatbots
I thought Facebook already had a chat area so this to me is just not needed and uncessary to add additional services etc.

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faryl
faryl
4/16/2016 7:06:58 PM
User Rank
Platinum
Re: Do people really want this?
Lol! I'll keep that in mind for next time! Thanks!

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mhhf1ve
mhhf1ve
4/16/2016 6:59:27 PM
User Rank
Platinum
I believe that chatbots are the future, teach them well and let them lead the way...
I, for one, welcome our chatbot overlords.... even though I'm not convinced that ordering flowers will be any easier with a chatbot. I've used 1-800-Flowers.com's website to order flowers, and it's not exactly simple -- every step is designed to upsell you on some small thing, so just when you think you've picked out a flower arrangement that's not too cheap or too expensive, there are a half dozen more little things that could be added before you can checkout. It's the opposite of "one click" shopping. So I doubt a chat bot will eliminate the proven business process that's at odds with making purchasing simpler.

We'll eventually be annoyed by chat bots constantly asking "do you want fries with that?" in various ways....

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mhhf1ve
mhhf1ve
4/16/2016 6:51:04 PM
User Rank
Platinum
Re: Do people really want this?
> "..slurring a bunch of nonsense syllables when it asks to describe what you need help with is the fastest way to get an actual person on the line.."

I've heard that swearing a lot gets the bots to open up a line to a human being customer rep.... 

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faryl
faryl
4/15/2016 5:01:11 PM
User Rank
Platinum
Re: Do people really want this?
So true! It took me 20 minutes to talk to a human at SDGE a couple of weeks ago. The automated system was impossible to navigate and kept leading to "dead ends". My friend taught me that slurring a bunch of nonsense syllables when it asks to describe what you need help with is the fastest way to get an actual person on the line! :)

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faryl
faryl
4/15/2016 4:58:09 PM
User Rank
Platinum
Re: Do people really want this?
I think my recent conversations with Amazon's "customer support" on the phone supports your theory!

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Ariella
Ariella
4/15/2016 11:51:28 AM
User Rank
Author
Re: Being invisible offline
@Michelle I do still check it regularly, but there seems to be less going on there. I forgot to mention LI. That I look at once in a while for some links of interest. But most people just use it for self-promotion, so it gets tiresome.

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Michelle
Michelle
4/15/2016 11:49:13 AM
User Rank
Platinum
Re: Being invisible offline
@Ariella that sounds very similar to my social media habits. I connect on Twitter and use DM occasionally. I feel the same way about G+. It was really great when people used it more often. Now, I only go to see what a handful of people are posting and read things from a community. I feel caught up if I visit once every few weeks...

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Ariella
Ariella
4/15/2016 9:30:32 AM
User Rank
Author
Re: Being invisible offline
@JohnBarnes I don't really use Twitter to keep in contact with people but  to get updates on news. Very rarely, I'll have an exchange of DMs there. My favorite channel for conversations was G+, but it has petered out somewhat in the past couple of years. Some of the connections I had there stopped usingit. I don't like the high school mentality that still prevails in FB, but I just go through updates quickly and once in a while find something interesting or worth commenting on. 

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elizabethv
elizabethv
4/15/2016 8:37:56 AM
User Rank
Platinum
Re: Being invisible offline
@JohnBarnes I suppose it's a "to each their own" type situation. I pay pretty good attention to the people on my Facebook. You aren't on my list of friends if I don't actually know who you are - I don't even do the "friend of a friend" thing. And I want to know how you're doing, what your life is like, your kids names and what they're up to. This worked out so well for me that I was at a Renaissance Festival one year, walked out of the bathroom and saw two small familiar faces in a stroller in front of me. I'd never actually met my friends children, but I had seen them in pictures often enough that when I saw them in person, I knew who they were immediately. I approached their dad, and asked where my friend from high school was. She was in the bathroom too. I waited for her to come out, and our families decided to spend the day together. If it hadn't been for the pictures, I likely would have never recognized her kids. Never spent the day together. And now, we are much better friends than we had been even before that day at the Renaissance Festival. We live in different states now, but I never visit Arizona without seeing her anymore. And we communicate off Facebook on a regular basis. None of that would have ever happened, without Facebook. 

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