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ms.akkineni
ms.akkineni
3/27/2016 11:23:51 PM
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Platinum
Interesting Combo
This combo Amazon and Comcast sure is interesting. But little unsure and not able to come up with any kind of prediction for outcome. We just need to wait and see how this plays out. This could be a new strategy by Comcast to change their customer service perspective in consumer market.

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vnewman
vnewman
3/27/2016 10:23:06 PM
User Rank
Platinum
Re: Save a sinking ship
Oh dear, can you imagine what the "Amazon Reviews for Comcast Cable" are going to look like?  i shudder to even think about it.

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dlr5288
dlr5288
3/23/2016 8:42:08 PM
User Rank
Platinum
Re: is this better?
Yes, I was thinking the same thing.

I think maybe they're trying to appeal to a whole new audience. I think this pairing is interesting. I know that Amazon customers find Amazon to be reliable. I don't know if that's the same case with Comcast. It will be interesting to see the consumer turn out.

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mhhf1ve
mhhf1ve
3/22/2016 7:02:47 PM
User Rank
Platinum
Re: is this better?
That's interesting that this is only for new subscribers -- that lends weight to the idea that this is to build up a demographic profile on subscribers and to start fresh with marketing data on new users makes sense.

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clrmoney
clrmoney
3/22/2016 3:32:12 PM
User Rank
Platinum
comcast added to amazon
They can add it to amazon which I think is more meida related to offer a variety of services and opportunities.

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Ariella
Ariella
3/22/2016 2:02:36 PM
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Author
Re: is this better?
@Mike got it. That makes sense.

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Mike Robuck
Mike Robuck
3/22/2016 2:00:16 PM
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Author
Re: is this better?
They can schedule an install as part of the Amazon ordering process. One thing I didn't notice yesterday is this is only avaiable to new subscribers, but it will be offered to all at a later date. 

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Ariella
Ariella
3/22/2016 1:14:17 PM
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Author
Re: is this better?
@Mike you mean that they won't offer people a way to get the installation done as a service even if they're willing to pay for it. I know so many people who would definitely fall into that category. 

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Writerfo10281
Writerfo10281
3/22/2016 10:39:42 AM
User Rank
Gold
Re: Save a sinking ship
Elizabeth--I agree with you, it's doubtful that the good rep of Amazon can help save Comcast's horrible rep with customers (it would take a miracle...)...

and Mike, like you said, the installs are going to be problematic for the average person. When most people can't purchase and install a router, I'm not sure how this complete how set up will work...

But we'll see...

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Mike Robuck
Mike Robuck
3/22/2016 10:20:36 AM
User Rank
Author
Re: is this better?
Comcast and other cable operators have gotten on board with home install kits. Good for them because they reduce truck rolls, bad if the customer becomes frustrated with installing them. There seems to be a large number of people that can't manage getting their devices on WiFi, so they might be challenged with home installs. 

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