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batye
batye
4/4/2016 12:07:19 AM
User Rank
Platinum
Re: changes in the Air
@Ariella  I would say you are right as it human nature and Co. do know about it and used it ...

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Ariella
Ariella
4/3/2016 5:27:16 PM
User Rank
Author
Re: changes in the Air
@Batye sure, first of all, you're more likely to like something if you didn't have to pay for it. Generally, people give me more positive reviews to things that cost them less than they think it was worth and more negative reviews to things that work but that they consider not worth the cost. Secondly, they want to keep getting free stuff and know that the suppliers are giving the stuff out because they want to generate positive reviews -- not negative ones. So it is in their best intersts to be as positive as possible. 

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batye
batye
4/2/2016 4:34:02 PM
User Rank
Platinum
Re: changes in the Air
@Ariella I would say it a mind trick of human nature if someone get free product for review they feel obligated to leave positive review as product is free and they mind saying free product = positive review...  - it how I see it this days reviews on Amazon.com and Facebook :(... 

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Ariella
Ariella
4/1/2016 4:06:56 PM
User Rank
Author
Re: changes in the Air
@Batye that, too. Legally, though, anyone who is posting a review for a product received for free has to include that fact in the review. That way people can be a bit wary of the flood of positive reviews that appear. I recall on one product, somoene posted a very negative review and said s/he had been taken in by the positive ones and only now realizes that they were all good because the reviewers were given the product for free.

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batye
batye
4/1/2016 1:52:35 PM
User Rank
Platinum
Re: changes in the Air
@Ariella  or covering them with positive reviews/post... PR tricks... or realm of social media... covering up with positive paid post.... :(

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Ariella
Ariella
4/1/2016 8:34:16 AM
User Rank
Author
Re: changes in the Air
@Batye I've seen it too. If they don't delete the comments, they place them in a way that they don't appear in a public view.

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batye
batye
4/1/2016 8:09:17 AM
User Rank
Platinum
Re: changes in the Air
@faryl  it does happens very often... I seen it few times on facebook, when customers comments about bad service market as offensive by PR rep on facebook and facebook delete it... sad but reality...

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batye
batye
4/1/2016 8:07:17 AM
User Rank
Platinum
Re: changes in the Air
@dlr5288  some Co. using this techniques of bouncing customer betwen CSR  with idea at the end customer give up... I seen it in Canada too many times...

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batye
batye
4/1/2016 8:05:16 AM
User Rank
Platinum
Re: changes in the Air
@Ariella  this days is so many of them on the market... but only few provide good quality service... sad reality....

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faryl
faryl
3/31/2016 8:47:28 PM
User Rank
Platinum
Re: changes in the Air
I think it's absurd for a company to delete comments! Unless it's something inappropriate/offensive, complaints should be treated as an opportunity to show other potential customers how a company handles mistakes.

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