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Mike Robuck
Mike Robuck
1/7/2016 12:20:14 PM
User Rank
Author
innovation
Thanks for writing this up Mitch. I think every service provider is looking at how it can innovate for the future without disturpting current customers and services. Putting the business case ahead of the technology sounds like something similar to what Steve Jobs did at Apple years ago. 

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Mitch Wagner
Mitch Wagner
1/7/2016 5:20:59 PM
User Rank
Gold
Re: innovation
Another lesson from Steve Jobs is not being afraid to cannibalize your own business. If you don't do it, your competition will do it for you.

I'm not sure whether that applies here, however. 

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batye
batye
1/14/2016 3:39:51 AM
User Rank
Platinum
Re: innovation
@Mitch Wagner  interesting point... and in this economy it does make sense with no regret approach plus ability to turn on the dime....

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mpouraryan
mpouraryan
1/26/2016 9:21:20 PM
User Rank
Platinum
Re: innovation
Curious to see what you mean by this @batye especially your comments on "Turning on the dime".   Yes monetization is important--but in what way?   

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mpouraryan
mpouraryan
1/27/2016 4:05:31 AM
User Rank
Platinum
Re: innovation
As I thought about this, I could not help but say that the answer has to be an unequivocal yes.   If we're saying that it is ok for things to be as they are, then we are subjecting ourselves to mediocrity.    If anything, our discourse teaches us otherwise.   If Apple did not understand that, it would not be the World's Most Valuable company 5 years in a row--although it has admittedly hit a bit of a rough patch.

 

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mpouraryan
mpouraryan
1/26/2016 9:23:51 PM
User Rank
Platinum
Re: innovation
Why can't we a force for change?  Wasn't it Jobs that told us the only constant was change--and the ultimate change was death as he himself had to deal with it.   His 2005 commencement Speech at Stanford is telling in this regard.

:-)

 

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DHagar
DHagar
1/7/2016 11:07:33 PM
User Rank
Platinum
Re: Innovation
Mitch Wagner, I think you have highlighted the true meaning of innovation and I think the Steve Jobs example does apply.  The willingness to transform to "respond" to the customers and markets leads to effective innovation and does transform the business model to provide value to the customer.  It's a capability that few companies truly develop.  Many can throw out the term but can't deliver.

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ms.akkineni
ms.akkineni
1/11/2016 9:56:41 AM
User Rank
Platinum
Re: Innovation
@DHagar

Many can throw out the term but can't deliver    -  This is the absolute key to any business. And this is the very crucial fact that very well worked for Mr. Jobs.

Today's customer is very well informed of things and hence not easy to be bought in. No customer no longer wants to just listen and read about new innovation. A proven fact 'DELIVERABLE' is the only thing that's making customer to take a pause and think about anything. This applies to any business, industry or technology.

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batye
batye
1/14/2016 3:40:54 AM
User Rank
Platinum
Re: Innovation
@ms.akkineni  you are right, this days we are dealing with smart/educated consumer... and no other way...

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mpouraryan
mpouraryan
1/26/2016 9:22:10 PM
User Rank
Platinum
Re: Innovation
Customer comes first--the challenge is to make sure that we understand their needs.  How it is done is part of the challenge--hope you agree.   

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DHagar
DHagar
1/11/2016 1:41:51 PM
User Rank
Platinum
Re: Innovation
ms.akkineni, excellent points.  You make the point very well that customers just want to "buy"  innovation through better products and services.  Your example with Mr. Jobs and Apple confirms that, in that if you build and deliver a better product and service, customers will buy it.

Another example is the innovation that Amazon created and is still creating.  They changed the distribution system, expedited service, and now are seeking better ways to offer customers service delivery that meets their needs.

I am with you, innovation IS the distinctive advantage in the market today.

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