Contributors   |   Messages   |   Polls   |   Resources   |  
Comments
Newest First | Oldest First | Threaded View
Itsmeshawn22
Itsmeshawn22
3/31/2017 10:16:24 PM
User Rank
Platinum
Is 2016 a Breakout Year for Carrier Billing?
This article is interesting and well written and it explains the breakout year very well. I think the breakout year was hard for most but they learned out from it and will pick itself back up and tart turning the numbers again.

50%
50%
DHagar
DHagar
1/27/2016 2:29:47 PM
User Rank
Platinum
Re: Breakout Year for Carrier Billing?
mpouraryan, I believe we have only taken small steps and are not as advanced as other markets.  We have automated the transactions but not taken advantage of the opportunities to truly develop effective systems that include financial management and build complete services for the customers.

50%
50%
mpouraryan
mpouraryan
1/27/2016 4:21:46 AM
User Rank
Platinum
Re: Breakout Year for Carrier Billing?
The "Chip" is continuing to be adopted--it takes a bit of a "mind set" change.   But at least it is a step in the right direction.    I have not seen a marked difference as I have used it repeatedly.

 

50%
50%
mpouraryan
mpouraryan
1/27/2016 4:20:05 AM
User Rank
Platinum
Re: Breakout Year for Carrier Billing?
..and to add to the team's discourse here, I am particularly keen to see what some of the "Peer to Peer" folks (Paypal) can and will adapt to this--that's not even bringing into the account the likes of Square and others.

50%
50%
DHagar
DHagar
1/7/2016 1:08:03 PM
User Rank
Platinum
Re: Breakout Year for Carrier Billing?
Ariella, good points.

I believe the more universal chip use in Europe will increasingly be seen in the US as a preferred "inconvenience" in exchange for the security, given the recent breaches.  I predict we will end up embracing that as a standard.  So carriers can jump on board and move forward with end-to-end solutions that will truly give them some additional value-added propositions.

50%
50%
Ariella
Ariella
1/7/2016 9:29:13 AM
User Rank
Author
Re: Breakout Year for Carrier Billing?
@Dhagar that would be the smart way to approach it and to offer that end-to-end form of security as a selling point on top of the convenience that is usually the focus of such options. We'll have to keep an eye on the carriers and see how they go about it this year. 

BTW Target did do something. Like many of the major credit cards did this past year, it redesigned its own with a chip in it. It also took it a step further than the other carriers by requiring customers to enter a PIN with each transaction. I've been told that's the standard in Europe, though businesses thought customers wouldn't like to bother with a PIN. In my experience, though, just paying with a card with a chip takes quite a bit longer than the swipe, and there's ample time to enter a PIN on the keyboard while waiting for the read to get done.

50%
50%
DHagar
DHagar
1/6/2016 1:33:49 PM
User Rank
Platinum
Re: Breakout Year for Carrier Billing?
Ariella, great questions.  As I see it, the carriers have an excellent opportunity to build a strong capability with good security that builds customer trust up front.  I think they have as good or better chance of doing that than do even the credit card companies; or the retailers (i.e., Target).  A focus on full end-to-end payment, as opposed to an "add-on" strategy can both provide the security and the service - which should attract customers for the reasons you state.

50%
50%
Ariella
Ariella
1/6/2016 10:28:23 AM
User Rank
Author
Re: Breakout Year for Carrier Billing?
Are there any security concerns in tying payments in that way? I'm thinking of the Experian data breach that put T-Mobile in a pretty bad position. See http://www.t-mobile.com/landing/experian-data-breach.html. Wouldn't consumers need extra assurance to trust the carriers further? What sort of reassurance or protection are the companies offering them?

50%
50%
DHagar
DHagar
1/5/2016 6:21:08 PM
User Rank
Platinum
Re: Breakout Year for Carrier Billing?
Mike, I like the option of missing the crowds, sore feet, etc.,  Although we are missing the "goodies" (give-aways!)  Thanks for the great reporting.

That makes sense for carriers to provide complete end-to-end service that includes payments.  I believe that the points you make on dynamic pricing and refund options can move customers that direction to fully rely on the carriers for one-stop service.  I would think they also might consider purchase guarantees - as some of the credit card companies do.

I am wondering if carriers truly move into this space and take on this role if it might not "disrupt" credit card companies?  Clearly the digital payment tied facilitiated by digital wallets is becoming one of the preferred options.  Maybe it will become THE preferred option and truly strengthen the carrier role.

50%
50%


Latest Articles
Italy's 5G auction could exceed a government target of raising 2.5 billion ($2.9 billion) after attracting interest from companies outside the mobile market.
The emerging-markets operator is focusing on the humdrum business of connectivity and keeping quiet about some of its ill-fated 'digitalization' efforts.
Three UK has picked Huawei over existing radio access network suppliers Nokia and Samsung to build its 5G network.
Vendor says that it's its biggest 5G deal to date.
Verizon skates where the puck is going by waiting for standards-based 5G devices to launch its mobile service in 2019.
On-the-Air Thursdays Digital Audio
Orange has been one of the leading proponents of SDN and NFV. In this Telco Transformation radio show, Orange's John Isch provides some perspective on his company's NFV/SDN journey.
Special Huawei Video
10/16/2017
Huawei Network Transformation Seminar
The adoption of virtualization technology and cloud architectures by telecom network operators is now well underway but there is still a long way to go before the transition to an era of Network Functions Cloudification (NFC) is complete.
Video
The Small Cell Forum's CEO Sue Monahan says that small cells will be crucial for indoor 5G coverage, but challenges around business models, siting ...
People, strategy, a strong technology roadmap and new business processes are the key underpinnings of Telstra's digital transformation, COO Robyn ...
Eric Bozich, vice president of products and marketing at CenturyLink, talks about the challenges and opportunities of integrating Level 3 into ...
Epsilon's Mark Daley, director of digital strategy and business development, talks about digital transformation from a wholesale service provider ...
Bill Walker, CenturyLink's director of network architecture, shares his insights on why training isn't enough for IT employees and traditional ...
All Videos
Telco Transformation
About Us     Contact Us     Help     Register     Twitter     Facebook     RSS
Copyright © 2020 Light Reading, part of Informa Tech,
a division of Informa PLC. All rights reserved. Privacy Policy | Cookie Policy | Terms of Use
in partnership with