AUSTIN, Texas -- Big Communications Event -- There are many elements that come into play in building a better customer experience, but having employees that understand their company's core values and culture is the most important, according to Masergy CEO & Chairman Chris MacFarland.
"I can tell you without a doubt from a customer experience standpoint that at the end of the day human capital is the most important asset," MacFarland said. "You have to have a commitment from a core value and culture standpoint, which I think we have today."
In this Telco Transformation radio show, IHS Markit's Michael Howard will talk about the network domains that carriers are targeting for SDN, the top SDN services that are driving revenues and the deployment barriers this year. Howard will also address whether carriers are embracing open source or using vendor-specific implementations.
SDN Is a Game Changer for AT&T & Level 3 Communications (archive available soon)
Software-defined networking (SDN) is a key component of services providers' virtualization game plans and AT&T and Level 3 Communications have been at the forefront of its adoption.
In this webinar, Andrew Dugan, CTO of Level 3 Communications, and Amy Wheelus, Vice President of Cloud and D2 Platform Integration at AT&T, will discuss how their companies have leveraged SDN within their networks, services and applications. Some of the key areas that will be covered include:
Automation, APIs and lifecycle service orchestration
The continued evolution of SDN-based solutions and SDN in networks, including SD-WAN, dynamic cloud connections and scalable Ethernet and security solutions.